Myrna Cabello
Odessa,TX
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
10
10
years of professional experience
Work History
Customer Service Specialist
Ector County Appraisal District
Odessa, TX
06.2021 - Current
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Assisted customers with making payments on monthly inventory statements and monthly heavy equipment inventory payments.
- Resolved customer inquiries, such as change of mailing address, assisted in manufacturing house title name change, and assisted with Tax Assessor forms. Collect monthly payments of motor vehicle sales, manufactured home sales, and heavy equipment sales.
- Provided assistance to customers in navigating the website and submitting payments.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Answered inbound calls, chats and emails to facilitate customer service.
- Informed customers about exemptions to further reduce yearly tax payments.
Human Resources Assistant
TanMar Rentals
Midland, TX
04.2019 - 04.2020
- Updated employee database with changes in job title, salary information or contact details.
- Responded to inquiries from current or prospective employees regarding human resources policies or procedures.
- Performed administrative tasks related to payroll processing or benefit administration.
- Monitored timekeeping records for accuracy and completeness.
- Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
- Conducted new hire orientations and onboarding processes for incoming employees.
- Organized and conducted new hire orientation sessions to introduce policies and procedures to employees.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
- Updated HR databases with employee changes in position, salary, and personal information.
- Created, organized, and maintained employee personnel files to keep sensitive data secure.
- Assisted with payroll preparation by collecting timekeeping information and processing reports.
- Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR department.
- Prepared and set up new employee orientations.
- Examined employee files to answer inquiries for assistance with personnel actions.
Buyer/Planner
EOG
Midland, TX
07.2018 - 10.2018
- Reviewed purchase orders, contracts and invoices to ensure accuracy.
- Tracked product and supply inventories and reported findings to supervisors.
- Created detailed reports outlining current status of projects and identified areas for improvement or optimization.
- Utilized database and other tools to manage, track and forecast event jobs.
Auditor/Records Clerk
Complex Community Federal Credit Union
Odessa, TX
01.2015 - 07.2018
- Gathered banking transactions via statements, recorded activity in Excel format and reconciled balances.
- Wrote reports, authored papers and organized supporting documentation.
- Posted financial data in Excel spreadsheets and managed inventory.
- Presented audit results to management teams, delivering information in non-technical terms for easy understanding.
- Created new folders for incoming records requests as necessary.
- Generated reports on file activity within specified time frames.
- Performed quality control checks to ensure accuracy of information entered into database.
- Filed physical copies of important documents for future reference.
- Retrieved requested files from archives as needed.
- Maintained accurate and up-to-date records of all documents and files.
- Analyzed large volumes of data quickly and accurately.
- Processed incoming mail by sorting, logging, scanning and filing appropriately.
- Implemented security protocols to protect confidential information stored in databases.
- Prepared, sorted and indexed documents for data entry into the computer system.
- Responded promptly to inquiries about records management processes.
- Performed basic administrative duties by answering calls, taking messages, data entry, typing tasks and locating files upon request.
- Created or updated records with new files or information.
- Managed all paperwork and accurately filed each piece alphabetically and according to significance.
- Retrieved, sorted, copied and filed all documents and paperwork.
- Tracked file movement and researched document histories.
- Monitored access to confidential records, ensuring adherence to privacy policies.
- Evaluated reports and documents for discrepancies and inaccurate information.
- Coordinated the secure destruction of obsolete records in accordance with legal and company policies.
- Responded to audit requests, providing all necessary documentation and information in a timely manner.
- Oversaw the digitization of paper records, significantly reducing physical storage needs.
- Retrieved documents and files from records rooms and online databases.
- Processed requests for information, providing prompt and accurate responses to internal and external queries.
- Maintained an inventory of office supplies related to recordkeeping, ensuring adequate stock levels.
- Developed and maintained a cataloging system that improved retrieval times by a significant margin.
- Provided file, document and record access to appropriate personnel.
- Located missing records by searching files or contacting individuals assigned to records.
- Maintained records of materials using logbooks or computers and generated computerized reports.
- Classified information into chronological, alphabetical, or numerical order.
- Assigned and recorded or stamped identification numbers or codes to index materials for filing.
- Placed materials into storage receptacles according to classification and identification information.
- Input data into computer systems to support document and information retrieval.
- Answered questions about records or files.
Education
GED -
Sul Ross State University
Alpine, TX10-2011
Skills
- Customer Service
- Telephone Etiquette
- Personnel records maintenance
- Employee Relations
- Compensation/payroll
- New Hire Orientation
- Office Administration
- Employee Onboarding
- Mail handling
- Computer Literacy
- Payroll Administration
- Scheduling
- Internal Auditing
- Audit Coordination
- Report Generation
- Deficiency documentation
- Report creation
- Payment Processing
- Documentation And Reporting
- Customer Data Confidentiality
- Multitasking
Languages
English
Professional
Spanish
Professional
Timeline
Customer Service Specialist
Ector County Appraisal District
06.2021 - Current
Human Resources Assistant
TanMar Rentals
04.2019 - 04.2020
Buyer/Planner
EOG
07.2018 - 10.2018
Auditor/Records Clerk
Complex Community Federal Credit Union
01.2015 - 07.2018
GED -
Sul Ross State University
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