Myrna Carrasquillo
Winsted,Connecticut
Summary
To Obtain a Part-time work at home position in Customer Service or Sales Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
Work History
CUSTOMER SERVICE REP
SYKES/FOUNDEVER
03.2017 - 04.2023
- My duties were taking incoming calls assisting customers with their credit card issues
- Requesting new cards to be issued in certain cases of fraud
- Assisting customers with payments on their account and other issues with their accounts and making sure they were directed to the correct department.
CUSTOMER SERVICE REP
SYKES AT OFFICE DEPOT SPANISH
- 01.2016
- My responsibilities were taking incoming calls
- Assisting customers Spanish- English speaking alike with their order issues and processing new orders for customer for contract and National accounts
- Assisting rewards customers with creating accounts for log in and resetting passwords
- Also updating contact information and assisting with rewards certificate issues.
RESEREVATION AGENT
RESERVE AMERICA
03.2010 - 09.2012
- Selling Reservations for New York State Parks, and National Parks
- Handling reservation issues and cancelations
- Notifying customers of park regulations and closures.
Education
BA - BUSINESS ADMINISTRAION
BORICUA COLLEGE-BROOKLYN, NY
06.1995
AAS - TRAVEL AND TOURISM
KINGSBOROUGH COMMUNITY COLLEGE
06.1988
Skills
- Speak Spanish Fluently
- I Can Type 50wpm
- I have Knowledge or excel and word documents in windows
- Inbound and Outbound Calling
- Paperwork Processing
- Complaint Resolution
- Prioritization
- Problem-Solving Abilities
- Order Processing
- Microsoft Outlook
- Microsoft PowerPoint
- Call Center Operations
- Customer Service
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
CUSTOMER SERVICE REP
SYKES/FOUNDEVER
03.2017 - 04.2023
RESEREVATION AGENT
RESERVE AMERICA
03.2010 - 09.2012
CUSTOMER SERVICE REP
SYKES AT OFFICE DEPOT SPANISH
- 01.2016
BA - BUSINESS ADMINISTRAION
BORICUA COLLEGE-BROOKLYN, NY
AAS - TRAVEL AND TOURISM
KINGSBOROUGH COMMUNITY COLLEGE
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