MYRNA DURICH
Los Angeles,CA
Summary
Dynamic Customer Service Representative with a proven track record at California Garvey Windows and Glazing Product Inc. Skilled in CRM reporting and effective communication, I excel in resolving complex issues and enhancing customer satisfaction. Recognized for anticipating customer needs and collaborating with sales teams to drive service upgrades and improve overall service quality. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
7
7
years of professional experience
Work History
California Garvey Windows and Glazing Product Inc
Rosemead, CA
01.2024 - Current
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Updated databases with new and modified customer data.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Contacted customers about potential service upgrades, new services and account changes.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
Executive Assistant
Visual Systems Technology Group
Sao Paulo, Brazil
03.2021 - 11.2023
- Prepared invoices and drafted memos for executives.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
- Relayed messages, retrieved reports and printed documents for co-workers to assist with office workflow.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Facilitated board meeting agendas and distributed support materials in advance for successful sessions.
- Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
Commercial Sales Analyst
Heineken International
Manau, Brazil
11.2017 - 02.2021
- Performed daily data entry tasks to maintain accurate records of customer orders and preferences.
- Listened to customer needs to identify and recommend best products and services.
- Utilized CRM software to track leads and prospects throughout the entire sales cycle.
- Analyzed market trends, pricing models, and competitor data to identify opportunities for improvement.
- Identified areas of opportunity in current sales processes and developed solutions to improve efficiency.
- Collaborated with cross-functional teams including operations, finance, IT. to develop new products and services for customers.
- Analyzed third-party data to identify industry trends and best practices.
- Analyzed sales data to identify trends and opportunities for growth.
- Produced sales documents, finalized deals and filed records.
- Analyzed sales space capacities based on system parameters, securing high stock availability.
Education
BBA - Business Economics
University Federal of Amazon
Brazil 04-2014
Skills
- Customer relationship management
- CRM reporting
- Data entry
- Complaint resolution
- Product knowledge
- Sales collaboration
- Problem solving
- Effective communication
Languages
English
Native/ Bilingual
Portuguese
Native/ Bilingual
Websites
Timeline
California Garvey Windows and Glazing Product Inc
01.2024 - Current
Executive Assistant
Visual Systems Technology Group
03.2021 - 11.2023
Commercial Sales Analyst
Heineken International
11.2017 - 02.2021
BBA - Business Economics
University Federal of Amazon
Similar Profiles
Maria TorresMaria Torres
Private Nanny at Allison GarveyPrivate Nanny at Allison Garvey
Jeremy WardJeremy Ward
Sales Consultant at Garvey Hyundai QueensburySales Consultant at Garvey Hyundai Queensbury
Angela LylesAngela Lyles
Material Handler at Garvey ProductsMaterial Handler at Garvey Products