Myrna Esho
Sterling Heights,US
Summary
Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Director of Processing
Universal Mortgage Lending
06.2020 - Current
- Maintained thorough knowledge of federal regulations related to mortgage lending practices, ensuring full compliance throughout the entire organization''s operations.
- Continuously updated internal policies to reflect changes in lending regulations, keeping staff informed and well-prepared for compliance audits.
- Increased accuracy in data entry tasks, implementing quality control measures that reduced errors in loan applications.
- Enhanced customer service quality by addressing client concerns promptly and providing clear explanations on complex lending terms and processes.
- Collaborated with underwriters to ensure accurate evaluation and risk assessment for each loan application, contributing to a lower default rate.
- Consistently met or exceeded performance targets, driving an increase in overall department efficiency.
- Recognized as a top performer within the department, consistently delivering high-quality work while meeting strict deadlines.
- Streamlined loan processing procedures by implementing efficient workflow strategies, resulting in faster approvals and increased customer satisfaction.
MORTGAGE LOAN OFFICER
Rocket Mortgage
01.2024 - 06.2024
- Reviewed financial documents including tax returns, bank statements, pay stubs and other applicable documents to verify accuracy of information provided by the borrower
- Developed and maintained relationships with customers, real estate agents, title companies, appraisers and other industry professionals to ensure successful loan closings
- Managed pipeline of loans from pre-qualification through closing while ensuring high levels of customer service were met throughout the entire process
- Built relationships with real estate agents, businesses, and other referral sources
- Coordinated timely submission of complete loan files to lenders for processing and approval
BRANCH MANAGER
Rapid Mortgage
06.2022 - 10.2023
- Directed daily branch operations, leading the team to exceed monthly sales goals
- Maintained high level of employee morale to minimize turnover and maximize customer satisfaction
- Oversaw daily operations including cash management, opening and closing procedures, account maintenance
- Facilitated conflict resolution between customers and staff members, improving the branch's reputation for quality service
- Managed organizational and documentation compliance procedures within branch
- Reviewed employee job performance and contribution during performance appraisal
Manager Director
Walgreen's
04.2020 - 08.2021
- Onboarded new employees with training and new hire documentation.
- Optimized resource allocation to maximize operational efficiency without compromising quality or service levels.
- Enhanced operational efficiency by overhauling outdated systems and introducing new technologies.
- Expanded market presence through strategic partnerships and alliances, driving increased sales opportunities.
- Developed comprehensive training programs for staff, resulting in improved performance and skillset growth.
Education
Associate of Arts - Law
Oakland University
Rochester, MI05-2022
HIGH SCHOOL DIPLOMA -
Holy Names Catholic High School
Windsor, ON06.2020
Skills
- Payment Collection
- Sales Forecasting
- Sales Development
- Relationship selling
- Marketing expertise
- Document Review
- Goal-Oriented
- Licensed Mortgage Loan Originator
- Relationship building
- Strategic planning
- Decision-making
- Verbal and written communication
Accomplishments
- Supervised team of 13 staff members as the Director of Processing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved files and sent them to underwriting by collecting client documentation with accuracy and efficiency.
- Successfully closed an average of 11 loans per month.
- Received the “Most Organized and Helpful Manager Award” for exemplary performance and recognition for handling the largest account in the company.
- Repeatedly received recognition from superiors for excellence in service.
- Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.
References
References available upon request
Certification
- Salesforce Certified Administrator
- Microsoft Office Specialist (MOS) Certification
Languages
Arabic
Limited Working
Chaldean
Full Professional
English
Full Professional
Timeline
MORTGAGE LOAN OFFICER
Rocket Mortgage
01.2024 - 06.2024
BRANCH MANAGER
Rapid Mortgage
06.2022 - 10.2023
Director of Processing
Universal Mortgage Lending
06.2020 - Current
Manager Director
Walgreen's
04.2020 - 08.2021
Associate of Arts - Law
Oakland University
HIGH SCHOOL DIPLOMA -
Holy Names Catholic High School
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