Myrna Fitch
San Antonio,TX
Summary
Objective: Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
Work History
Instructional Assistant
Neal Elementary School
2023.08 - Current
- Provided support during classes, group lessons, and classroom activities.
- Provided support to help students with special needs learn and grow.
- Collaborated with other instructional assistants and teachers to provide comprehensive support to students and deliver instruction aligned with curriculum standards.
- Supported student learning objectives through personalized and small group assistance.
Cashier/Retail Sales Associate
Ulta
2022.06 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Worked with floor team and managers to meet wide range of customer needs.
Instructional Assistant
Arnold Elementary School
2022.10 - 2023.05
- Supported student learning objectives through personalized and small group assistance.
- Provided support during classes, group lessons and classroom activities.
- Delivered curriculum in both one-on-one lessons and group learning environments.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Assisted in translating from English to Spanish for bilingual students.
Substitute Teacher
Northside Independent School District
2019.01 - 2022.10
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Led classroom activities for play-based and immersive learning.
- Help out additional classrooms when teachers attend a meeting or need coverage.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Utilized technology to enhance student education and grasp of materials.
- Took notes and prepared reports on school day activities to provide to primary teacher.
Substitute Teacher
School of Science and Technology
2020.10 - 2021.04
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Help aid additional classrooms throughout the day.
- Maintained a classroom setting, arrivals, dismissal, recess for elementary students, passing periods for middle school students.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Supervised lunchroom and recess activities.
- Utilized technology to enhance student education and grasp of materials.
English Teacher
Liceo Cambridge Middle School Saltillo
2015.08 - 2018.12
- Prepared and implemented lesson plans covering required course topics.
- Prepared comprehensive English curriculum for grades 6th-8th.
- Served as languages department member and attended monthly meetings to develop and update course curricula.
- Helped coordinate events such as the Spelling Bee, family events, and holidays.
- Tracked student progress using exams and weekly graded assignments, keeping detailed notes and working with students to identify and rectify issues.
- Administered assessments and standardized tests to evaluate student progress.
Substitute Teacher
Northside Independent School District
2013.08 - 2014.12
- Assisted children with work that were on the lesson plans.
- Help out additional classrooms when teachers attend a meeting or need coverage.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Handled classrooms of up to 30 students, reporting problem students to administration and keeping detailed behavioral records.
- Repeatedly requested as substitute teacher for Secondary and Elementary classrooms by teachers based on excellent past referrals and trusted performance.
Cashier
HEB Grocery Store
2009.04 - 2011.09
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Pleasantly greeted customers and provided prompt and courteous service.
- Operated cash register to accurately process and record customer payments.
CSR
Check N' Go
2006.03 - 2009.10
- Developed strong relationships with customers through high levels of customer service.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Submitted loan applications to underwriter for verification and recommendations.
Cashier
HEB Grocery Store
2004.11 - 2006.03
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Pleasantly greeted customers and provided prompt and courteous service.
- Operated cash register to accurately process and record customer payments.
Education
Bachelor of Arts - General Psychology
Our Lady of the Lake University
San Antonio, TX05.2013
Associate's Degree - Applied Arts
Northwest Vista College
San Antonio, TX05.2011
High School Diploma -
William Howard Taft High School
San Antonio, TX05.2005
Skills
- Academic
- Computer literate
- Microsoft Office
- Teaching
- Verbal communication skills
- Organizational abilities
- Creative problem solving
- Software
- Reading
- Video conferencing
- Technology savvy
- Software products
Accomplishments
- Food Bank
- Medical Services
- Shelters
- School Programs
- Counseling Services
- Legal Servies
- Dental
- English Classes
- Resume
Languages
Spanish
Native or Bilingual
Internships
2009 Food Bank
I helped input personal information into databases and helped coordinator to schedule appointments and events.
2010 Seton Home
I helped alphabetize files, answer phone calls, make copies and sort out donations sent to our facility.
Timeline
Instructional Assistant
Neal Elementary School
2023.08 - Current
Instructional Assistant
Arnold Elementary School
2022.10 - 2023.05
Cashier/Retail Sales Associate
Ulta
2022.06 - Current
Substitute Teacher
School of Science and Technology
2020.10 - 2021.04
Substitute Teacher
Northside Independent School District
2019.01 - 2022.10
English Teacher
Liceo Cambridge Middle School Saltillo
2015.08 - 2018.12
Substitute Teacher
Northside Independent School District
2013.08 - 2014.12
Cashier
HEB Grocery Store
2009.04 - 2011.09
CSR
Check N' Go
2006.03 - 2009.10
Cashier
HEB Grocery Store
2004.11 - 2006.03
Bachelor of Arts - General Psychology
Our Lady of the Lake University
Associate's Degree - Applied Arts
Northwest Vista College
High School Diploma -
William Howard Taft High School
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