Myrna Hernandez
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Clinical Research Coordinator
Sierra Veterans Research And Education Foundation
08.2023 - Current
- Followed clinical research protocols and conducted study visits in compliance with ICH/GCP and FDA regulations.
- Reviewed literature extensively to stay informed about industry trends and advancements in related fields of study.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality results.
- Improved participant recruitment strategies, leading to a higher number of qualified candidates for studies.
- Maintained strict adherence to ethical guidelines in all aspects of research coordination, ensuring study integrity and compliance with regulations.
- Enhanced collaboration among team members through clear communication and regular meetings.
- Followed informed consent processes and maintained records.
- Managed patient recruitment, informed consent process and data entry to support trial objectives.
- Gathered, processed, and shipped lab specimens.
Pharmacy Technician
Community Health Alliance
08.2020 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Collected co-payments or full payments from customers.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
Dental Front Office Receptionist
Community Health Alliance
07.2017 - 03.2020
- Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Managed patient complaints effectively and empathetically; implementing resolutions in line with office policies and procedures.
- Contributed to a pleasant atmosphere by greeting patients upon arrival, providing them with relevant paperwork, and guiding them through the check-in process.
- Handled incoming calls professionally and courteously while ensuring accurate message-taking for dental staff followup.
- Ensured optimal office productivity by maintaining an organized front desk area and keeping supplies wellstocked.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict adherence to HIPAA regulations, ensuring the confidentiality of sensitive patient information at all times.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Reduced patient wait times with effective communication between dental staff for prompt treatment coordination.
- Supported the dentist in treatment planning by obtaining necessary information from patients and updating their records accordingly.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Provided exceptional customer service through a warm and welcoming demeanor, promptly addressing patient inquiries and concerns.
Warehouse Worker
SanMar
03.2013 - 11.2016
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Unpacked and repacked items in different quantities and configurations for shipment.
Inside Sales Representative
West Telecommunications
04.2012 - 12.2013
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Warehouse Packer
Barnes And Nobles
01.2009 - 03.2012
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
- Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
- Operated tape machines, scales and label printers to package items correctly.
- Reduced damaged items rate by ensuring proper packaging and securing materials within boxes.
- Increased order accuracy by meticulously following picking lists and double-checking packed items.
- Added packed boxes to conveyor belts for movement to shipping stations.
- Created shipping labels to complete daily order processing.
- Placed, tagged, and secured merchandise in diverse designated areas.
- Demonstrated flexibility during peak seasons by working extended hours or weekends when necessary.
- Successfully met daily packing quotas while remaining focused on quality control measures throughout each shift.
- Maintained quality standards by performing thorough final inspections of packed shipments before loading onto trucks.
- Adapted quickly to new technologies introduced into the workplace, enhancing overall productivity levels.
- Minimized product loss by reporting any damaged or missing items immediately upon discovery.
Front Desk Receptionist
Farmers Insurance Agency
09.2006 - 02.2008
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Fast Food Manager
Macdonald's, PDI FOODS
04.2004 - 08.2005
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
- Managed inventory levels for optimal cost control and minimized waste by regularly reviewing stock and making appropriate adjustments.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Ensured compliance with all health department regulations, maintaining high standards of sanitation throughout the establishment.
- Reconciled cash and credit card transactions to maintain accurate records.
- Streamlined kitchen operations by organizing workflows more effectively, resulting in reduced wait times for customer orders.
Education
No Degree - Pharmacy Technician Certification
Truckee Meadows Community College
Reno, NV05.2020
High School Diploma -
North Valleys High School
Reno, NV06.2005
Skills
- Good Clinical Practices
- Electronic Data Capture
- Documentation Management
- Informed consent
Timeline
Clinical Research Coordinator
Sierra Veterans Research And Education Foundation
08.2023 - Current
Pharmacy Technician
Community Health Alliance
08.2020 - Current
Dental Front Office Receptionist
Community Health Alliance
07.2017 - 03.2020
Warehouse Worker
SanMar
03.2013 - 11.2016
Inside Sales Representative
West Telecommunications
04.2012 - 12.2013
Warehouse Packer
Barnes And Nobles
01.2009 - 03.2012
Front Desk Receptionist
Farmers Insurance Agency
09.2006 - 02.2008
Fast Food Manager
Macdonald's, PDI FOODS
04.2004 - 08.2005
No Degree - Pharmacy Technician Certification
Truckee Meadows Community College
High School Diploma -
North Valleys High School
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