Myrna Herrera
Aurora,IL
Summary
- Enthusiastic customer service person with experience effectively delivering packages on time and in great condition. Reliable with outstanding interpersonal and time management skills. Proven history applying hard work and dedication to improve customer relationships.
- Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
- Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Driver
Durham School Services Beach Park
Aurora, IL
08.2019 - 05.2024
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
- Performed pre-trip inspection checks and reported problems to supervisor.
- Secured merchandise, avoiding damage during transportation.
- Picked up clients from specific locations to transport and drop off at destinations.
- Transported riders to designated stops according to pre-determined schedules.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Reported any incidents involving the truck or its cargo to management immediately.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Checked loads to ensure that cargo was secure and distributed evenly.
- Applied banking knowledge and credit union programs to boost after-market product sales.
- Verified customer signatures against signature cards on file at the branch.
- Handled cash deposits and withdrawals accurately according to established procedures.
- Monitored account activities for suspicious patterns that could indicate fraudulent activity.
- Resolved customer complaints or escalated them to the appropriate personnel as needed.
- Provided excellent customer service by responding promptly to requests or inquiries.
Education
High School Diploma -
Elgin Academy
Elgin, IL06-1978
Skills
- Punctuality
- Problem-Solving
- Customer Service
- Daily logging
- Passenger support
- Customer rapport
- Relationship Building
- Safety Management
- Time Management
- Flexible Schedule
References
References available upon request.
Timeline
Driver
Durham School Services Beach Park
08.2019 - 05.2024
High School Diploma -
Elgin Academy
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