Myrna Nenetl Ngo
Garden Grove,CA
Summary
Experienced in talking with customers, being creative and humorous. Punctuation, adaptability, and hardworking are my strength.
Overview
6
6
years of professional experience
Work History
Manager of Operations
Soup Shop
09.2023 - 02.2025
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, or ineffective practices.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Negotiated favorable contracts with vendors, securing competitive pricing arrangements that benefited the organization''s bottom line results.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Restaurant Server
Soup Shop
07.2022 - 08.2023
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to customer needs.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Cashier
ABC Supermarket
12.2018 - 08.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Bachelor of Science - Biology
Cypress College
Cypress, CA05-2029
M.D. - Medicine
Pham Ngoc Thach Medical University
Ho Chi Minh City, VietnamSkills
- Organization
- Customer satisfaction
- POS system operation
- Menu memorization
- Order accuracy
- Front-of-house display creation
- Problem-solving
- FLUENT IN Vietnamese, and a bit of Cantonese
Languages
Vietnamese
Native or Bilingual
Timeline
Manager of Operations
Soup Shop
09.2023 - 02.2025
Restaurant Server
Soup Shop
07.2022 - 08.2023
Cashier
ABC Supermarket
12.2018 - 08.2019
Bachelor of Science - Biology
Cypress College
M.D. - Medicine
Pham Ngoc Thach Medical University