Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Myrna Nenetl Ngo

Myrna Nenetl Ngo

Garden Grove,CA

Summary

Experienced in talking with customers, being creative and humorous. Punctuation, adaptability, and hardworking are my strength.

Overview

6
6
years of professional experience

Work History

Manager of Operations

Soup Shop
09.2023 - 02.2025
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, or ineffective practices.
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
  • Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
  • Enhanced team productivity by providing effective training programs and performance management systems.
  • Negotiated favorable contracts with vendors, securing competitive pricing arrangements that benefited the organization''s bottom line results.
  • Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
  • Managed daily operations, ensuring smooth workflow and timely completion of tasks.
  • Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Restaurant Server

Soup Shop
07.2022 - 08.2023
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Greeted new customers, discussed specials, and took drink orders.
  • Boosted overall sales by confidently recommending daily specials and upselling menu items.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Served food and beverages promptly with focused attention to customer needs.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Cashier

ABC Supermarket
12.2018 - 08.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

Bachelor of Science - Biology

Cypress College
Cypress, CA
05-2029

M.D. - Medicine

Pham Ngoc Thach Medical University
Ho Chi Minh City, Vietnam

Skills

  • Organization
  • Customer satisfaction
  • POS system operation
  • Menu memorization
  • Order accuracy
  • Front-of-house display creation
  • Problem-solving
  • FLUENT IN Vietnamese, and a bit of Cantonese

Languages

Vietnamese
Native or Bilingual

Timeline

Manager of Operations

Soup Shop
09.2023 - 02.2025

Restaurant Server

Soup Shop
07.2022 - 08.2023

Cashier

ABC Supermarket
12.2018 - 08.2019

Bachelor of Science - Biology

Cypress College

M.D. - Medicine

Pham Ngoc Thach Medical University

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