Myrna Juarez
Administrative Support
Phoenix,AZ
Summary
Hardworking, bilingual and focused administrative professional offering excellent communication, planning and prioritization skills as demonstrated through decades of performance. Skilled at maintaining customer satisfaction, collaborating with vendors and other third parties while managing daily office duties. Responsible, punctual and productive professional when working with little to no supervision.
Overview
30
30
years of professional experience
2
2
Certifications
Work History
Administrative Assistant
Chaparral Village
4 2021 - Current
- Enhanced resident satisfaction by swiftly addressing concerns and providing accurate information.
- Extensive experience in invoice processing
- Managed phone and email correspondence and handled incoming and outgoing mail.
- Collaborated with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Organized community events such as holiday parties or community-building activities, promoting positive culture with residents
- Perform 4 sided inspections as well as resale inspections
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Passport Customer Service Representative
Peckham Inc.
9 2020 - 03.2021
- Boosted customer satisfaction by providing timely updates on application statuses and addressing inquiries courteously.
- Handled sensitive personal information with discretion, adhering to strict privacy policies and safeguarding confidential data.
- Provided accurate instructions for obtaining required documents, saving both time and resources for applicants during their application process.
- Assisted more than 100 customers calls by utilizing bilingual skills
Customer service Representative
Circle K
02.2020 - 03.2020
- Called vendors/Technicians
- Assured jobs were accepted by vendors
- Called stores if additional information was needed
- Assured jobs were completed within timely manner and within job window frame according to category of importance.
Community Health Worker
Maricopa County South Phoenix Healthy Start
11.2017 - 05.2019
- Conducted home visits with the programs' participants regularly
- Transported participants in a safe manner for appointments.
- Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
- Promoted access to healthcare services for underprivileged populations through community outreach efforts.
- Assisted clients in navigating complex healthcare systems by providing guidance on and connecting them with appropriate providers or agencies.
Community Nutrition Worker
Women, Infants, and Children (WIC)
07.2009 - 12.2016
- Determined the eligibility of individuals to join the program
- Educated clients on breastfeeding techniques, leading to better understanding of proper nourishment for their children
- Coordinated and implemented nutrition assessment within community to promote healthy eating.
- Monitored patient progress and documented nutritional information in patient charts and records.
Mailroom Clerk
State of Arizona, Unemployment Department
10.1999 - 05.2001
- Processed outgoing mail with a high level of accuracy, including weighing packages and calculating appropriate postage fees.
- Ensured abidance with postal regulations, cohering to proper packaging guidelines and documentation requirements for all outgoing mail shipments.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Customer Service Representative
United States Postal Services
04.1994 - 02.2000
- Provided courteous service to customers, answering questions regarding postage rates, mailing options, and shipping guidelines.
- Assisted customers with tracking and tracing mail
- Familiarized with "Dinero Seguro" wire money transfer
- Reduced wait times at through effective multitasking and prioritizing tasks according to urgency
- Addressed customers questions and concerns
Education
Certified Breastfeeding Counselor
Maricopa Community Colleges - Phoenix College
Phoenix, AZSkills
Invoice Processing
Filing and data archiving
Computer Proficiency
Mail Management
Database entry
File Organization
Verbal Communication
Office Management
Spanish Fluency
Customer and client relations
Certification
Breastfeeding Counselor
Volunteering
- A Permanent Voice, Youth Mentor Volunteer, Phoenix, AZ, 2019
- Hood2Hood Foundation, Meal Service Associate Volunteer, Phoenix, AZ, 2019
References
Available Upon Request
Timeline
Customer service Representative
Circle K
02.2020 - 03.2020
CPR & First Aid Certified
12-2017
Community Health Worker
Maricopa County South Phoenix Healthy Start
11.2017 - 05.2019
Breastfeeding Counselor
05-2012
Community Nutrition Worker
Women, Infants, and Children (WIC)
07.2009 - 12.2016
Mailroom Clerk
State of Arizona, Unemployment Department
10.1999 - 05.2001
Customer Service Representative
United States Postal Services
04.1994 - 02.2000
Administrative Assistant
Chaparral Village
4 2021 - Current
Passport Customer Service Representative
Peckham Inc.
9 2020 - 03.2021
Certified Breastfeeding Counselor
Maricopa Community Colleges - Phoenix College
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