Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Myrna Marinelarena

Wimberley,TX

Summary

Detail-focused Deputy Tax Clerk known for high productivity and efficient task completion. Possess specialized skills in tax document management, legislative compliance, and financial record keeping. Excel in problem-solving, communication, and time management to deliver accurate results under tight deadlines.

Executive Assistant to the Executive Deputy Commissioner. Provide day-to-day assistance and support to Division Director, management, program leads, and staff. Coordinate, track assignments, deadlines, and deliverables. Perform extensive computer, telephone, and client contact. Planned, organized, and prioritized multiple projects to manage a fast-paced and changing work environment without compromising accuracy. Consistently meet internal, external customer needs and expectations in an excellent professional matter. Track incoming Division correspondence, prepare responses, and ensure the mail gets routed through approval. Maintain organizational charts for the sections. Serve as the training coordinator by monitoring training logs of all training. Open records liaison and manages requests within Division. Prepares travel arrangements and vouchers for management and employees. Coordinate all human resource, personnel issues and works closely with the human resource department to prepare the paperwork for personnel actions. Prepare personnel requisition forms. Maintained personnel files and prepared weekly division status reports. Assist with monitoring and answering the main phone line for the Executive Deputy Commissioner and phone calls from various participants such as insurance carriers, attorneys, health care providers, and administrative office staff. Coordinate stakeholder management meetings. Serves as the program area point-of-contact and liaison to support activities.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Deputy Tax Clerk

Hays County Sheriff's Office
Dripping Springs, TX
09.2023 - Current
  • Assist the public with motor vehicle inquiries. This includes providing information and forms for registration and title transfers, liens, and bonded titles. Verify valid motor vehicle insurance coverage, obtain all necessary information to process motor vehicle transactions, and keep track of all documents and inventory. Help the public with property tax inquiries. This involves providing information and forms for property tax payments, prepayments, and tax certificates. Establish contracts for payments on delinquent property tax accounts, research property exemptions, use, land improvements, and payment history, and receive payments for vehicle transactions and property taxes. Other responsibilities include opening, distributing, and processing mail, communicating with the public by mail, email, or telephone to respond to inquiries. Balance and reconcile daily transactions included in separate motor vehicle and property tax bills, verify the accuracy of daily transaction reports, and compile all transaction documentation for submittal to the accountant for review. Assist Spanish-speaking customers by providing excellent customer service and perform other related duties as requested.
  • Assisted taxpayers in completing forms accurately and efficiently.
  • Verified accuracy of tax calculations before submitting final documents to the Tax Collector's office.
  • Ensured timely submission of reports required by the Tax Collector's Office.
  • Coordinated with other departments within the organization regarding taxation issues.
  • Provided assistance during peak periods when needed.
  • Attended training sessions on new policies and procedures related to taxation matters.

Data Analyst

Texas Department Of Insurance
Austin, TX
04.2019 - 06.2023
  • Conducting preliminary data research and analysis to support DWC fraud allegations related to workers' compensation benefits; the application of data analytics is to clean and prepare raw datasets for examination; identifying trends and patterns in billing to support investigations and coordinating project methodology, planning, development, statistical analysis, and reporting. Applying critical thinking when conducting investigations related to workers' compensation insurance fraud. Researching, reviewing, and performing preliminary data analysis in voluminous datasets involving cases of suspected fraud. Planning and conducting complex detailed analysis, extensive research on data, providing results, and monitoring and implementing data quality. Prepared reports and other deliverables containing data analysis results of workers' compensation medical and claim billing to support program investigations. Creating tables, charts, graphical exhibits, and reports of the analyzed material in Word, PowerPoint, and Excel. Preparing electronic reports for final Quality Control by organizing evidence and flagging critical information. Presenting data analysis reports to the management team, investigators, and state prosecutors. Received training in testifying at Grand Jury. Assisting investigators on cases conducted. Providing consultation and assistance to Investigators, professional organizations, governmental agencies, and other system participants in developing methods and strategies for effective reporting of data and analysis. Serving as a subject matter expert on data integrity, extraction, and compilation to other state agencies, Prosecutors, and federal agencies regarding workers' compensation fraud investigations. Participating in joint investigations and providing advice and recommendations. Completing projects accurately and delivering on time. Prioritizing and organizing workload to meet deadlines. Meeting all Certified Fraud Examiner (CFE) requirements to meet the annual 20-hour continuing professional education credit requirements. Working independently, meeting deadlines and directions. Providing excellent quality customer service to both internal and external customers. Assisting Spanish-speaking customers by providing excellent customer service regarding any fraud complaints during the interview process, which allows them to become a witness to the investigation. Responsible for working with confidential information professionally. Performs other duties as assigned.

Auditor II

Texas Department Of Insurance
Austin , TX
04.2008 - 03.2019
  • Review, research, examine potential complex investigations of fraud cases for potentially fraudulent activity and validity. Investigate complaint referrals, including fraud allegations for compliance and recommends enforcement actions. Conduct on-site desk compliance audits for health care providers and insurance carriers for compliance with the Texas Labor Code and Texas Administrative Code. Reviews workers' compensation medical billing and claim data to conduct audits. Conduct audits to ensure indemnity benefits are paid accurately to the claimant when they are receiving Temporary Income Benefits (TIBs), Impairment Income Benefits (IIBs), Supplemental Income benefits (SIBs), Lifetime benefits (LIBs), and Death Benefits (DB's). Interpret research findings and express ideas clearly, efficiently, both orally and in writing. Prepares and presents cases for enforcement action based on the reviewed evidence. Research, interpret, and apply appropriate sections of the rules. Prepare orders to produce documents and prepare requests for additional documentation needed to complete an audit or review investigation of a complaint, analyze correspondence, business records, and other documents to extract relative information. Write reports regarding investigation findings in a clear and concise format. Review legal aspects of investigations and recommends action as appropriate. Prepare, review, research, edit correspondence, audit reports, electronic spreadsheets, and other documents using Microsoft Office software programs such as Word, Excel, and Access. Prepare audited files for final Quality Control by organizing evidence and flagging critical information. Provide excellent customer service by communicating effectively with system participants when providing information or responding to complex inquiries regarding rules, regulations, policies, and procedures. Assist Spanish-speaking customers by providing excellent customer service. Work independently, meet deadlines, follow the chain of command and directions. Establish and maintain effective working relationships with staff, other employees, the insurance industry, and the public. Apply critical thinking when conducting investigations related to workers' compensation insurance fraud. Investigates fraudulent insurance acts committed by claimants against insurers relating to workers' compensation insurance policies. Prioritize and organize workload to meet deadlines. Responsible for working with confidential information professionally, independently, and efficiently with limited supervision.

Executive Assistant

Texas Department Of Insurance
Austin, TX
05.2003 - 03.2008
  • Executive Assistant to the Executive Deputy Commissioner. Provide day-to-day assistance and support to Division Director, management, program leads, and staff. Coordinate, track assignments, deadlines, and deliverables. Perform extensive computer, telephone, and client contact. Planned, organized, and prioritized multiple projects to manage a fast-paced and changing work environment without compromising accuracy. Consistently meet internal, external customer needs and expectations in an excellent professional matter. Track incoming Division correspondence, prepare responses, and ensure the mail gets routed through approval. Maintain organizational charts for the sections. Serve as the training coordinator by monitoring training logs of all training. Open records liaison and manages requests within Division. Prepares travel arrangements and vouchers for management and employees. Coordinate all human resource, personnel issues and works closely with the human resource department to prepare the paperwork for personnel actions. Prepare personnel requisition forms. Maintained personnel files and prepared weekly division status reports. Assist with monitoring and answering the main phone line for the Executive Deputy Commissioner and phone calls from various participants such as insurance carriers, attorneys, health care providers, and administrative office staff. Coordinate stakeholder management meetings. Serves as the program area point-of-contact and liaison to support activities.

Education

Vocational School Certificate - Office Assistant -

Gary Job Corps
San Marcos, TX
12-1995

Travis High School
Austin, TX
06-1994

Skills

  • Organizational abilities
  • Spreadsheet Management
  • Payment Collection
  • Data Management
  • Accounting expertise
  • Budget monitoring
  • Document Preparation
  • Invoice Processing
  • Report Generation
  • Client Confidentiality
  • Problem-solving abilities
  • Self Motivation
  • Audits
  • Payment Processing
  • Recordkeeping and documentation
  • Professionalism
  • Continuous Improvement
  • Analytical Skills
  • Goal Setting
  • Certified Fraud Examiner
  • Analytical Thinking
  • Attention to Detail
  • Organizational Skills
  • Active Listening
  • Effective Communication
  • Excellent Communication
  • Reliability
  • Audit management
  • Teamwork and Collaboration
  • Adaptability

Languages

Spanish
Professional

Certification

  • Certified Fraud Examiner

Timeline

Deputy Tax Clerk

Hays County Sheriff's Office
09.2023 - Current

Data Analyst

Texas Department Of Insurance
04.2019 - 06.2023

Auditor II

Texas Department Of Insurance
04.2008 - 03.2019

Executive Assistant

Texas Department Of Insurance
05.2003 - 03.2008

Vocational School Certificate - Office Assistant -

Gary Job Corps

Travis High School
Myrna Marinelarena