Overview
Work History
Timeline
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Reynaldo Gonzalez-Arrieta

Orlando

Overview

18
18
years of professional experience

Work History

Collections Agent/Customer Account Specialist

Holiday Inn Club Vacations Resort
02.2022 - 04.2024
  • Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Streamlined the collections process for increased efficiency with detailed record-keeping and timely followups.
  • Maximized revenue recovery through diligent research, verification of debtor information, and persistent contact efforts.
  • Collaborated with various departments to ensure accurate billing information and resolve any discrepancies promptly.
  • Improved overall portfolio performance through consistent monitoring of accounts and proactive identification of potential issues.
  • Maintained strict compliance with all federal, state, and company regulations during each step of the collections process.
  • Participated in ongoing training programs to stay current on industry trends, best practices, and regulatory changes.
  • Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
  • Reduced delinquency rates by implementing effective skip tracing techniques to locate hard-to-find debtors.
  • Demonstrated adaptability by effectively managing a diverse range of accounts across various industries.
  • Increased productivity levels through efficient time management and prioritization of daily tasks.
  • Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.

Collections Specialist

The Berkeley Group
07.2010 - 07.2020
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Counseled debtors on payment options and arranged installment agreements.
  • Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
  • Used skip tracing and other techniques to locate debtors.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Handled Number outbound and inbound calls daily with goal of collecting owed debt.
  • Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Negotiated to collect balance in full.
  • Processed payments and contracts on accounts.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Processed payments and applied to customer balances.

Logistics Account Executive

Chep Pallets
02.2006 - 04.2010
  • Helped customers navigate choices between services with support for questions such as terms, pricing and availability.
  • Exceeded established sales goals and increased client retention.
  • Contacted customers and prospects to generate new business to achieve company growth goals.
  • Prepared pricing agreements and contracts to close sales.
  • Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
  • Resolved issues efficiently and enhanced customer satisfaction ratings.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Assessed client needs to determine and suggest relevant product solutions in alignment with client budgets and schedules.
  • Contacted customers to follow up on purchases and suggest additional purchase options.
  • Serviced existing accounts on regular basis to maximize revenue.
  • Used consultative sales approach to understand and meet customer needs.

Timeline

Collections Agent/Customer Account Specialist

Holiday Inn Club Vacations Resort
02.2022 - 04.2024

Collections Specialist

The Berkeley Group
07.2010 - 07.2020

Logistics Account Executive

Chep Pallets
02.2006 - 04.2010

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Reynaldo Gonzalez-Arrieta