Reynaldo Gonzalez-Arrieta
Orlando
Overview
18
18
years of professional experience
Work History
Collections Agent/Customer Account Specialist
Holiday Inn Club Vacations Resort
02.2022 - 04.2024
- Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Streamlined the collections process for increased efficiency with detailed record-keeping and timely followups.
- Maximized revenue recovery through diligent research, verification of debtor information, and persistent contact efforts.
- Collaborated with various departments to ensure accurate billing information and resolve any discrepancies promptly.
- Improved overall portfolio performance through consistent monitoring of accounts and proactive identification of potential issues.
- Maintained strict compliance with all federal, state, and company regulations during each step of the collections process.
- Participated in ongoing training programs to stay current on industry trends, best practices, and regulatory changes.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Reduced delinquency rates by implementing effective skip tracing techniques to locate hard-to-find debtors.
- Demonstrated adaptability by effectively managing a diverse range of accounts across various industries.
- Increased productivity levels through efficient time management and prioritization of daily tasks.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
Collections Specialist
The Berkeley Group
07.2010 - 07.2020
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Counseled debtors on payment options and arranged installment agreements.
- Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
- Used skip tracing and other techniques to locate debtors.
- Used probing techniques to determine debtors' reasons for delinquency.
- Maintained high volume of calls and met demands of busy and productive group.
- Handled Number outbound and inbound calls daily with goal of collecting owed debt.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated to collect balance in full.
- Processed payments and contracts on accounts.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Processed payments and applied to customer balances.
Logistics Account Executive
Chep Pallets
02.2006 - 04.2010
- Helped customers navigate choices between services with support for questions such as terms, pricing and availability.
- Exceeded established sales goals and increased client retention.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Prepared pricing agreements and contracts to close sales.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
- Resolved issues efficiently and enhanced customer satisfaction ratings.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Assessed client needs to determine and suggest relevant product solutions in alignment with client budgets and schedules.
- Contacted customers to follow up on purchases and suggest additional purchase options.
- Serviced existing accounts on regular basis to maximize revenue.
- Used consultative sales approach to understand and meet customer needs.
Timeline
Collections Agent/Customer Account Specialist
Holiday Inn Club Vacations Resort
02.2022 - 04.2024
Collections Specialist
The Berkeley Group
07.2010 - 07.2020
Logistics Account Executive
Chep Pallets
02.2006 - 04.2010
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