Myrna Montoya
Saint Charles,MO
Summary
Focused Translator with highly developed understanding of [Language] language and culture. Skilled in quickly and accurately translating written documents and audio recordings. Over [Number] years of related expertise. Background includes working in [Type] environments to perform document and verbal translation services. Excellent listening and communication skills with organized and systematic approach. Delivers high level of accuracy in [Language] to [Language] translations.
Overview
21
21
years of professional experience
Work History
Sourcer, Bilingual Translator
Orion Talent
Saint Charles, MO
07.2021 - Current
- Supported hiring process by scheduling interviews, conducting reference checks and completing various paperwork.
- Applied cultural understanding to discern specific meanings beyond literal written words.
- Used translation memory software to verify consistency of translation within documents and improve efficiency.
- Consulted specialized dictionaries, thesauruses and reference books to identify closest equivalents for nuanced terminology, words and phrases.
- Maintained knowledge of developments in [Language] language to effectively update existing translations to meet contemporary trends in communication.
Collections, Bilingual Translator,Customer Service
Delta Outsource Group
O'Fallon, MO
04.2017 - 07.2021
- Used probing techniques to determine debtors' reasons for delinquency.
- Researched, analyzed and settled [Number] disputes per week.
- Negotiated to collect balance in full.
- Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
Customer Service Representative, Bilingual
Wee Ones
Earth City, MO
10.2005 - 02.2013
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Provided information regarding charge accounts and loyalty programs.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
Corrections Officer, Translator for Ins
Lincoln County Sheriff's Department
Troy, MO
08.1999 - 09.2004
- Routinely counted inmates and in response to potential security breaches.
- Sanctioned regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks and cell assessments.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Authored incident reports for management on violations and discrepancies.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
Secretary's Assistant
My Golden Years
McAllen, TX
08.1996 - 08.1998
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Bilingual Teacher's Aide
P.H Miller School
Plano, IL
04.1991 - 02.1992
- Helped with inventory, care and maintenance of classroom equipment and technology tools.
- Supported teacher in implementing classroom management procedures and discipline.
- Handled various routine tasks, duties and procedures and followed specific instructions.
- Displayed general knowledge of curriculum and instruction in support of teacher and practiced bilingual student support.
Education
GED -
SER
Rio Grande City, TX03.1991
Skills
- Teambuilding
- Decision-Making
- Flexible and Adaptable
- Active Listening
- Multitasking Abilities
- Excellent Communication
- Data Entry
- Attention to Detail
- Good Telephone Etiquette
- Fluent In Spanish, reading and writing
Languages
Spanish
Native or Bilingual
Timeline
Sourcer, Bilingual Translator
Orion Talent
07.2021 - Current
Collections, Bilingual Translator,Customer Service
Delta Outsource Group
04.2017 - 07.2021
Customer Service Representative, Bilingual
Wee Ones
10.2005 - 02.2013
Corrections Officer, Translator for Ins
Lincoln County Sheriff's Department
08.1999 - 09.2004
Secretary's Assistant
My Golden Years
08.1996 - 08.1998
Bilingual Teacher's Aide
P.H Miller School
04.1991 - 02.1992
GED -
SER
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