Summary
Work History
Education
Skills
AWARDS AND ACKNOWLEDGEMENTS
Timeline
Generic

Myrna Morisseau

Auburn

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Also, experienced with team management and leadership. Utilizes effective communication to motivate and guide teams. Track record of implementing strategies that enhance team performance and productivity.

Work History

Machine Operator

Lepage Bakeries
06.2025 - Current
  • Operated machinery efficiently to meet production targets and maintain quality standards.
  • Monitored equipment performance, identifying and resolving issues promptly to minimize downtime.
  • Conducted regular inspections and maintenance on machines to ensure optimal functionality.
  • Trained new operators on machine handling procedures and safety protocols to enhance team proficiency.

Manager

CN Brown
05.2023 - 10.2024
  • Recruit, hire, train, and coach over twelve staff members on customer service skills, food & beverage knowledge, sales, and health & safety standards. Maintained employee schedules, timecards, payroll, ordering supplies and inventory
  • Maintained a professional and courteous relationship with customers, Co-workers, and vendors to foster a positive work environment for customers while making product selections and delivering friendly and prompt service to minimize customer wait time.
  • Maintained the properties cleanliness, prepared for, and set monthly sales promotions, ensuring a compelling presentation to the customer Worked to ensure that all store and company sales targets, operations goals and policies are met.
  • Implemented and controlled store procedures and inventory
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised. Enforced safety, health, and security rules.
  • Accomplished multiple tasks within established time frames.
  • Enhanced customer satisfaction by resolving disputes promptly maintaining an open line of communication, and ensuring high-quality service delivery.

Team Lead & Material Controls Specialist

Abbott Laboratories
01.2022 - 02.2023
  • Manage team to accomplish daily goals while following company standards
  • Guide team through material changes and extra day to day activities
  • Follow Quality procedures and ensure process standards are met.
  • Confirm old records are completed and new records are started properly
  • Work closely with engineering and maintenance to continue proper function of machinery
  • Helped when needed as a leak tester using the PTI vacuum test. Chamber
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promote a positive work environment by fostering teamwork, open communications, and employee recognition initiatives.

Customer Service Rep | Floater

Follett Higher Learning | CMCC
01.2018 - 07.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products and services that was needed.
  • Enhanced customer satisfaction by promptly addressing concerns and Providing accurate information
  • Developed strong product knowledge to provide and informed recommendation based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

Associates - Business Administration

Central Maine Community College

Skills

  • Customer service
  • Team leadership
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Task delegation
  • Documentation and reporting
  • Policy implementation

AWARDS AND ACKNOWLEDGEMENTS

Phi Theta Kappa National Honors Society

Timeline

Machine Operator

Lepage Bakeries
06.2025 - Current

Manager

CN Brown
05.2023 - 10.2024

Team Lead & Material Controls Specialist

Abbott Laboratories
01.2022 - 02.2023

Customer Service Rep | Floater

Follett Higher Learning | CMCC
01.2018 - 07.2021

Associates - Business Administration

Central Maine Community College
Myrna Morisseau