Myrna Pena
Deltona,FL
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
22
22
years of professional experience
Work History
Office Administration
Thomas Roofing Supply
2020.01 - 2022.01
- Prepared proposals for prospective customers
- Developed correspondence letters, memos, and emails.
- Interacted with customers by phone, email, or in-person to provide information.
- Completed Permit and notice of commencements
- Sorted and organized files, spreadsheets, and reports.
Inside Sales
Crossroads Building Supply, Inc
2018.01 - 2020.01
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
Support Services & Dispatcher
C & F Luxury Car Service
2014.01 - 2019.01
- Assisted in conducting needs assessments to identify key areas of service needs.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
Office Administrator
Auto Chlor System
2014.01 - 2016.01
- Managed telephone calls from customers regarding service problems, questions of competition, and potential for additional sales
- Supervised accounts receivable department
- Maintained collections at a percentage according to company policy
- Reviewed all contracts for completeness and first paid invoices
- Prepped customers and sales and service representatives on a daily basis for cash collection
- Summarized and reviewed deposits, and prepared banking at the end of each day
- Provided support for sales persons and branch manager
- Filed contracts & initiated route cards
- Provided clerical support for the branch
- Administered customer credit in accordance with established company policies for new and current accounts
- Dispatched service calls on an on-going basis during the course of the business day making judgment decisions as per Branch Manager regarding personnel who are in a position to most efficiently solve customer service problems
- Dispersed in-coming and out-going mail on a daily basis
- Verified route bank deposits and prepared deposits for the branch on a daily basis
- Other tasks as they arise and are assigned by the branch manager
- Processed all accounts payable materials, purchase orders and purchase receipts in Dynamics PO system.
Client services
InsMed Insurance Agency
2005.01 - 2013.01
- Responsibilities include development of new accounts and management of ongoing corporate accounts
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Performed duties and provided service in accordance with established operating procedures and company policies.
Equipment Manager
United States Air Force-Phoenix Management Company
2000.01 - 2005.01
- Tracked quantities and locations of varied Air Force materials including, armored personnel carriers and aircraft support equipment
- Worked with the Air Force Equipment Management Systems department to help determine the capabilities for Allowance Managers
- Tracked equipment material, and assisted customers in completing annual inventory
Education
Associate Criminal Investigation -
Everest University
Certificate - Esthetician
Elise Esthetics Institute
Casselberry, FL01.2024
Skills
- Client Needs Assessment
- Communication
- Health & Safety
- Skin Analysis
- Skincare Treatment
- Facial Massage
- Infection Control
- Social Media Marketing
References
References upon request
Languages
Spanish
Native or Bilingual
Timeline
Office Administration
Thomas Roofing Supply
2020.01 - 2022.01
Inside Sales
Crossroads Building Supply, Inc
2018.01 - 2020.01
Support Services & Dispatcher
C & F Luxury Car Service
2014.01 - 2019.01
Office Administrator
Auto Chlor System
2014.01 - 2016.01
Client services
InsMed Insurance Agency
2005.01 - 2013.01
Equipment Manager
United States Air Force-Phoenix Management Company
2000.01 - 2005.01
Associate Criminal Investigation -
Everest University
Certificate - Esthetician
Elise Esthetics Institute
Similar Profiles
Bently DixonBently Dixon
Class 1 Truck Driver Boom Truck Operator at Beacon Roofing SupplyClass 1 Truck Driver Boom Truck Operator at Beacon Roofing Supply
Scott CannonScott Cannon
CDL Truck Driver at Beacon Roofing SupplyCDL Truck Driver at Beacon Roofing Supply
Ivan SeasholtzIvan Seasholtz
Metal machining technician at Southland Metal Roofing and supplyMetal machining technician at Southland Metal Roofing and supply