Myrna Pili-Falo
Friendswood,TX
Summary
Proactive business owner and director with extensive experience in managing daily operations, developing client relationships, and overseeing high-performing teams. Skilled in financial management, contract negotiations, and strategic planning to drive business growth. Bringing strong leadership and communication abilities to enhance organizational efficiency and client satisfaction.
Overview
21
21
years of professional experience
Work History
Owner
TongSam LLC
01.2018 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of business, including budgeting, financial reporting, and tax preparation.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for business.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Owner
Diversified Coallition LLC
05.2010 - 04.2016
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed medicaid contracts generating over $800k in revenue.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Generated revenues yearly and effectively capitalized on industry growth.
Director of Social Services
Help Of Southern Nevada
12.2007 - 02.2009
- Managed over 40 employees within 3 to 4 departments servicing clients all over Southern Nevada.
- Facilitated open communication between staff members, promoting teamwork and collaborative problem-solving approaches to challenges faced by clients.
- Established preliminary and comprehensive assessment for social service needs of consumers.
- Collaborated with department managers to correct and improve services.
- Ensured compliance with regulatory requirements by diligently monitoring policies and procedures within the department.
- Maintained a high level of professionalism and ethical conduct within the department, upholding the highest standards for social service work.
- Provided crisis intervention support when needed; demonstrating empathy, compassion and resourcefulness to serve clients in times of distress.
- Streamlined internal processes for more efficient delivery of social services to clients in need.
- Implemented data-driven decision-making processes, resulting in more targeted and effective interventions for clients.
- Attended education opportunities and created in-service training alliances to meet mission of organization.
- Built strong partnerships with local organizations, fostering collaboration for the benefit of the community.
- Communicated performance survey results to administrators formulating corrective action plan.
- Allocated fiscal allotments to meet goals efficiently.
- Delegated authority and responsibility to department personnel.
- Improved community outreach by developing and implementing innovative social service programs.
- Spearheaded strategic planning efforts, setting clear goals and objectives for the department''s growth and success.
- Led efforts to secure grant funding, bolstering financial resources available for key social service programs.
- Developed a high-performing team of social workers, driving excellence in service delivery and client outcomes.
- Conducted monthly audits analyzing company quality indicators.
- Created staff work assignments and monitored activity for efficient follow through.
- Referred families to shelters, legal resources, and educational programs.
- Educated families and community members about domestic violence and impact on children.
- Oversaw staff development through in-depth trainings, workshops, seminars, and other learning opportunities.
- Participated in community events to promote services and engage with public.
Site Director
US Veterans Initiative
03.2004 - 11.2007
- Oversaw programs for 120 to 200 veterans re entering into society while battling mental health and addiction.
- Managed a 118 unit sober living compound for veterans who completed a sobriety support program.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Facilitated cross-functional collaboration for improved decision-making processes within organization.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Supported financial management of grants by monitoring budgets, tracking expenses, and assisting with audits when needed.
- Developed strong relationships with funders through consistent communication and timely reporting.
- Managed diverse portfolio of grants, ensuring compliance with guidelines and regulations at all stages of granting process.
Education
MBA - Business Administration And Management
University of Phoenix
Las Vegas, NV05.2004
Bachelor of Arts - Pschology/ Organizational Development
Brigham Young University
Lawai, HI05.1994
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Consulting
- Negotiation
- Team Oversight
- Project estimating
- Administrative Oversight
- Budget Development
- Quality Management Systems
- Attention to Detail
Languages
Tagalog
Limited Working
Samoan
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Interests
Online and/or remote work
Timeline
Owner
TongSam LLC
01.2018 - Current
Owner
Diversified Coallition LLC
05.2010 - 04.2016
Director of Social Services
Help Of Southern Nevada
12.2007 - 02.2009
Site Director
US Veterans Initiative
03.2004 - 11.2007
MBA - Business Administration And Management
University of Phoenix
Bachelor of Arts - Pschology/ Organizational Development
Brigham Young University
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