Myrna Rodriguez
Summary
Proven Housekeeping Room Attendant with a track record of enhancing guest satisfaction at The Macau Roosevelt Hotel. Expert in vacuuming, sweeping, and guest relations, significantly improving room readiness and cleanliness. Skilled in supply inventory management and customer service, ensuring a welcoming environment for all guests. Service-oriented Housekeeping Room Attendant manages multiple, concurrent tasks in fast-paced environments. Friendly with strong interpersonal skills across all levels of an organization. Offering a strong work ethic and dedication to achieving results. Detail-oriented professional with experience providing cleaning services. Skilled in using variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides excellent customer service.
Overview
13
13
years of professional experience
Work History
Housekeeping Room Attendant
The Macau Roosevelt Hotel
Av. Dos Jogos De Asla Oriental, Macau
02.2023 - Current
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Responded to requests from patrons for linens and toiletries.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Restocked room supplies such as facial tissues for personal touch with every job.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
- Changed bed linens and collected soiled linens for cleaning.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Returned emptied garbage receptacles to proper locations.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Handled requests for extra linens, toiletries and other supplies.
- Rotated linens in storerooms and replenished when supplies ran low.
Housekeeper
Hotel Guia Macau
No. 1-5 Estr. Do Eng. Trigo, Macau
01.2012 - 04.2018
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Verified cleanliness and organization of storage areas and carts.
- Worked on cleaning team to service hotels, offices, and other commercial buildings.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Handled requests for extra linens, toiletries and other supplies.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
Education
No Degree - Stenography And Typing
Lorraine Technical Institute
Angeles CityHigh School Diploma -
Holy Trinity School
03.1990
Skills
- Vacuuming and sweeping
- Dusting furniture
- Sorting and washing laundry
- Ordering cleaning supplies
- Window Cleaning
- Guest Relations
- Cleaning bathrooms
- Supply Inventory Management
- Folding clean laundry
- Customer service-focused
- Stain Removal
- Window Washing
- Waste disposal
Languages
English
Native or Bilingual
Timeline
Housekeeping Room Attendant
The Macau Roosevelt Hotel
02.2023 - Current
Housekeeper
Hotel Guia Macau
01.2012 - 04.2018
No Degree - Stenography And Typing
Lorraine Technical Institute
High School Diploma -
Holy Trinity School