Myrna Sampo
Escondido,CA
Summary
Focused Operations Project Manager skilled in planning, directing, and maintaining seamless operations across departments. Experienced in managing manufacturing staff and ensuring efficient, quality-compliant production. Utilizes a creative and analytical approach for continuous process improvement. Proficient at identifying and solving problems while mentoring, training, and empowering teams to achieve high performance.
Overview
13
13
years of professional experience
Work History
Operations Project Manager
The Tailored Closet, Premier Garage
04.2020 - 07.2024
- Supervised operations and project staff
- Successfully managed multiple projects concurrently by prioritizing tasks based on urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers along with clients.
- Met project deadlines by coordinating with contractors.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Effectively resolved customer and client issues to support staff and ensure outstanding customer service
- Streamlined operational processes by identifying inefficiencies and implementing effective solutions.
Warehouse Manager and Sales
Tivoli Paris Collections
06.2015 - 03.2020
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Increased sales and customer satisfaction through personalized servicing.
- Utilized CRM software to manage contacts, track progress, and analyze performance metrics.
Warehouse Supervisor
Otay Mesa Factory 2 You
01.2013 - 10.2014
- Supervised shipping and receiving, distribution and workplace safety.
- Used warehouse management software to reconcile daily inventory.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Completed daily operations on time and maintained high standards of accuracy.
- Operated warehouse material handling equipment correctly to move loads.
- Increased accuracy in order fulfillment with thorough quality control checks before shipping orders.
- Loaded and unloaded delivery trucks promptly for further distribution.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Operated forklifts, pallet jacks and other warehouse equipment to move goods quickly and safely.
Warehouse Assistant
Cosmetics Warehouse
02.2011 - 11.2012
- Used scanners to quickly locate and track items in warehouse.
- Collaborated with team members to achieve daily pick and pack goals.
- Met productivity goals consistently by prioritizing tasks effectively and staying focused during peak hours.
- Improved order accuracy by diligently picking products according to pick lists and packing slips.
- Operated pallet jacks to safely transport goods from warehouse to shipping area.
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Operated tape machines, scales and label printers to package items correctly.
- Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
Education
Real Estate Certificate -
San Diego City College
San Diego, CASkills
- Scheduling and Planning
- Operational Efficiency
- Business Analysis
- Project Scheduling
- Client Relations
- Staff Management
- Microsoft Outlook, Word, and Excel, Quickbooks, CRM
- Technical understanding
Timeline
Operations Project Manager
The Tailored Closet, Premier Garage
04.2020 - 07.2024
Warehouse Manager and Sales
Tivoli Paris Collections
06.2015 - 03.2020
Warehouse Supervisor
Otay Mesa Factory 2 You
01.2013 - 10.2014
Warehouse Assistant
Cosmetics Warehouse
02.2011 - 11.2012
Real Estate Certificate -
San Diego City College
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