Myrna Soto
Portsmouth,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Highly organized and with an empathic communication style seeking a full time position that offers professional challenges utilizing interpersonal skills and problem solving skills.
Overview
17
17
years of professional experience
Work History
Intake Coordinator
Shriners Children’s
Chicago, IL
10.2022 - 10.2023
- Processed all referrals for new patients via emails, fax and salesforce.
- Interviewed parents/guardians to obtain intake data for all new patients.
- Collected and verified insurance information.
- Scheduled in person and telehealth appointments for domestic and international new patients based on approval.
- Maintained a database of all new intake referrals as well as completed reports with total of new patients seen for the month.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
Referral Specialist
Edward-Elmhurst Health
Elmhurst, IL
04.2022 - 09.2022
- Processed incoming referral requests for medical services and submitted them to the appropriate insurance companies for authorization.
- Verified members eligibility and coverage to ascertain authorization needs in some occasions contacted the insurance companies directly to obtained other benefit information and prior authorization as needed.
- Ensured strict confidentiality and compliance with HIPAA guidelines.
- Maintained professional communication with patients, insurance companies, and healthcare providers to ensure the timely approval of medical services.
- Communicated authorization, determinations to relevant parties.
Patient Service Representative
Edward-Elmhurst Health
Elmhurst, IL
09.2006 - 04.2022
- Trained new employees on department protocols and Epic, electronic medical record system from 2008 - 2022.
- Performed front desk duties such as providing excellent customer service, scheduling appointments, and registering new patients with attention to demographic, verifying insurance coverage and eligibility.
- Verified insurance information, collected payments, and scheduled appointments.
- Assisted with the completion of medical forms and records, answered incoming calls in a professional manner.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Ensured all necessary paperwork was completed prior to patient visits.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Scanned documents into electronic health record system as needed.
- Assisted with scheduling follow-up appointments according to provider availability.
Education
Certificate in Spanish Interpretation and Translation -
Triton College
05.2010
Certificate in Medical Office Assistance -
College of Office Technology
05.2006
Skills
- Medical terminology
- Anatomy and physiology
- Native level Spanish speaking, writing, and reading comprehension
- Trained in the use of Nextgen, Meditech, Salesforce and Epic applications
- Knowledge of ICD-10 and CPT coding
- Insurance Verification
- Customer Service
- Data Entry
- Phone and Email Etiquette
- Multitasking and Organization
- Staff Training
- Time Management Abilities
- Knowledge of Apollo and Saber Airline Software
- Appointment Scheduling
- Follow-up skills
- Taking, Posting and Balancing Payments
- Multi-Line Phone Systems
Accomplishments
- Trained new staff on department protocols and electronic medical record system.
- Superuser in EPIC
Timeline
Intake Coordinator
Shriners Children’s
10.2022 - 10.2023
Referral Specialist
Edward-Elmhurst Health
04.2022 - 09.2022
Patient Service Representative
Edward-Elmhurst Health
09.2006 - 04.2022
Certificate in Spanish Interpretation and Translation -
Triton College
Certificate in Medical Office Assistance -
College of Office Technology
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