Myrna Stanton
Houston,TX
Summary
Customer Service People oriented individual with attention to detail and a positive attitude. Seeking the position of Customer Service Associate; coming with strong knowledge of how to assist a customer with empathy, a good active listener,problem-solver and great with communicating with 3+ years proven customer support experience. Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Courtyard by Marriott
05.2017 - 11.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Entered and updated sensitive customer information during check-ins and room changes.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Resolved customer problems and complaints.
Food Preparer
Topgolf
04.2019 - 02.2020
- Transferred supplies and equipment between storage and work areas to support food preparation.
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Guaranteed customer satisfaction by quickly delivering orders.
- Followed food preparation and storage guidelines established by Health Department.
- Measured, mixed, and cooked ingredients following directions and nutritional restrictions.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
Home Health Aide
Central Home Health Service
06.2019 - 09.2021
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Followed nutritional plans to prepare optimal meals.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Provided transportation and appointments management.
Full Case Selector
CVS Warehouse
04.2015 - 06.2017
- Key responsibilities are taking orders
- Finding required goods in the correct location
- Detecting errors by checking them on the computer
- Packaging items and making sure the items are nicely stack up in a pallet.
- Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
- Verified product quantity and quality to determine accuracy of orders and reduce errors.
- Built pallets and positioned orders on loading dock to safely pile and ship goods.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
Delivery Food Driver
DoorDash
07.2021 - 01.2022
- Delivered goods and services to customers on time and in excellent condition
- Utilized GPS to optimize routes and continuously meet estimated delivery time.
- Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
- Communicate with customers to keep them up to date with their order
- Make sure orders are complete before delivering it to the customer.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
Order Selector
McLane Distribution Center
08.2011 - 04.2013
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Collaborated with team members to complete timely orders and avoid delays.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Checked inventory and selected products from specific locations based upon availability.
- Verified product quantity and quality to determine accuracy of orders and reduce errors.
- Maintained tidy and organized warehouse environment to comply with cleanliness standards.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Received returns of damaged and incorrect orders to process replacements.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Safeguarded products in storage to protect from spills and damages
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
Crew Member
Wendys Restaurant
03.2013 - 09.2015
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Prepared products following restaurant, health, and safety standards and procedures.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Stocked shelves to organize aisles in assigned department.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Education
High School Diploma -
Benigno Aquino National High School
Tarlac, Philippines05.2002
No Degree - English As A Second Language
Central Texas Community College
Killeen, TX04.2012
No Degree - Cosmetology Education
Lorraine Technical School
Angeles City, Philippines07.2006
Skills
- Critical thinking and problem solving
- Customer Service
- Word Processing
- Office Management
- Verbal and Written Communication
- Fast Learner
- Ability to Multitask
- Communication Skills
- Flexibility and Adaptability
- Time Management
Languages
Tagalog
Native or Bilingual
Kapampangan
Native or Bilingual
English
Professional Working
Timeline
Delivery Food Driver
DoorDash
07.2021 - 01.2022
Home Health Aide
Central Home Health Service
06.2019 - 09.2021
Food Preparer
Topgolf
04.2019 - 02.2020
Front Desk Receptionist
Courtyard by Marriott
05.2017 - 11.2018
Full Case Selector
CVS Warehouse
04.2015 - 06.2017
Crew Member
Wendys Restaurant
03.2013 - 09.2015
Order Selector
McLane Distribution Center
08.2011 - 04.2013
High School Diploma -
Benigno Aquino National High School
No Degree - English As A Second Language
Central Texas Community College
No Degree - Cosmetology Education
Lorraine Technical School
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