Myrna Taylor
Summary
RN Director offering over 20 years of positive healthcare contribution to growing surgical departments. Well-versed in assisting with quality inspection to maintain adherence to JACHO Standards and client requirements. Goal-oriented director which adepts at adhering to deadlines and maintaining a clean work environment at all times. Expertise in blueprint, schematic and manual reading. Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
44
44
years of professional experience
Work History
SERVICE LINE COORDINATOR
BARIATRIC
04.2022 - 04.2023
- Manages accreditation criteria and ensures continuous compliance with Metabolic and Bariatric Surgery Accreditation and Quality Improvement Program (MBSAQIP) standards.
- Serves as liaison between facility and all metabolic and bariatric proceduralists at center and any general surgeons providing call coverage
- Works collaboratively with Metabolic and Bariatric Surgery Clinical Reviewer (MBSCR) to ensure timely submission of outcomes data to MBSAQIP Registry
- Collaborates on ongoing basis with facility Bariatric Medical Director, practice staff, physicians, Regional Director of Bariatric Services and Division Bariatric Medical Director as needed promoting positive communication techniques and ability to problem solve
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
- Organized and detail-oriented with a strong work ethic
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Identified issues, analyzed information and provided solutions to problems
DIRECTOR
SURGICAL SERVICES HCA
03.2021 - 04.2022
- Verifies that surgical personnel provide safe and effective patient-centered care in surgical services
- Assists surgical management personnel with incorporating evidence-based knowledge into decisions for provision of safe, patient-centered care in surgical services
- Assists surgical management personnel in evaluating practice and creating strategies for further improvement
- Preparing annual capital, operational, and FTE budgets
- Collaborating with medical directors and Physicians to develop and enhance objectives for growth of departments
INTERIM DIRECTOR
SURGICAL SERVICES DECH
09.2020 - 02.2021
- Displays change leadership through recognition of opportunities, taking innovative approaches, and driving for improvement
- Demonstrates operational decision making by seeking and organizing information, analyzing data, gaining commitment and evaluating results
- Promotes growth by developing and implementing service line strategic plans in alliance with hospital plans
- Responds and adapts to changing expectations by altering goals and objectives, reprioritize as necessary
- Follows policies and procedures related to environment of care core competencies: Safety, Infection Control, Life Safety, Utilities, Medical Equipment, Emergency Preparedness, and Hazardous Materials
DIRECTOR
SURGICAL SERVICES Methodist Health Care
08.2018 - 08.2020
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Built high-performance culture
- Coach and developed employees, providing timely feedback, conveying expectations, and supporting development
- Planning, directing, and managing departments and staff to assure quality service on twenty-four-hour basis
- Promoting communication throughout all departments and Methodist Health Care System sites
- Preparing annual capital, operational, and FTE budgets
- Collaborating with medical directors and Physicians to develop and enhance objectives for growth of departments
- Meeting regulatory standards and complying with all state and federal regulations as well as internal policies and procedures
- Ensuring effective monitoring and use of resources
EXECUTIVE DIRECTOR SURGICAL SERVICES
Elkhart General Hospital
04.2016 - 04.2018
- Builds high-performance culture
- Coaches and develops employees, providing timely feedback, conveying expectations, and supporting development
- Supports hospital and departmental Performance Improvement Goals
- Responsible for performance improvement program and initiatives in operating room
- Establish and maintain effective relationships with surgeons, nurse managers, all team members, and all hospital departments
- Continuous Performance Improvement
- Actively participates in service, departmental and hospital wide committees as assigned, providing ongoing communication to those one represents
- Promotes growth by developing and implementing service line strategic plans in alliance with hospital plans
DIRECTOR
WOMEN SURGICAL SERVICES Cone Health
12.2015 - 12.2016
- Manages personnel in accomplishment of designated goals and provision of patient care and services
- Manages provision of adequate and competent staffing
- Evaluates effectiveness of care in producing desired patient outcomes
- Addresses any issues that affect desired patient outcomes
- Ensures that age and culturally appropriate care is given
- Ensures departmental compliance with regulatory requirements
- Monitors and adheres to annual hospital operating budget
- Implements cost-effective strategies in staffing and supply management decisions
- Assists staff in providing patient care and services as needed
- Accountability for operation of clinical activities in Perioperative services
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
MANAGER
OF GI, PACU HCA
12.2014 - 12.2015
- Responsible for performance management, including staff annual evaluations, goal setting, continual performance improvement and development, crucial conversations, corrective action and disciplinary processes with termination
- Areas of accountability included overseeing day to day operation of various clinics, problem solve, improvement of throughput, develop new programs, hire and recruited new staff
- Payroll, purchasing of new equipment, reviewing incident reports, developing and reviewing policies and procedures
- Implemented new ways to improve patient satisfaction and Press Ganey Q12 scores
- Developed relationships with Surgeons to ensure positive results.
MANAGER
GI. PULMONARY, ALLERGY AND SLEEP LAB Kaiser
08.2013 - 09.2015
- Responsible for budget creation, monitoring, analysis, and variance reporting
- Manage 72 + Full time employees with 5 Charge Nurses/Supervisors
- Responsible for performance management, including staff annual evaluations, goal setting, continual performance improvement and development, crucial conversations, corrective action and disciplinary processes, termination
- Areas of accountability included overseeing day to day operation of various clinics, problem solve, improvement of throughput, develop new programs, hire and recruited new staff, payroll, purchasing of new equipment, reviewing incident reports, developing and reviewing policies and procedures
- Implementing new ways to improve patient satisfaction and Press Ganey Q12 scores
- Developed relationships with Physician Chiefs in each department to ensure positive results.
Manager
Pre/PACU Mercy General Hospital
08.2009 - 08.2010
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Manager
Women Services Elkhart General Hospital
09.2007 - 07.2009
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Clinical Manager
NICU Banner Health Systems
07.2006 - 07.2007
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Regularly evaluated employee performance and provided feedback.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
Shift Leader
Women Services Goshen General Hospital
01.2002 - 01.2006
Shift Leader of Women
NICU St Joe Medical Center
01.1999 - 01.2002
Charge Nurse
Elkhart General Hospital
01.1979 - 01.1999
Education
Bachelor's Degree - Nursing
Goshen College
Goshen, INMaster's - Health Care Administration
Pfeiffer University
Greensboro, NCSkills
- Previous director of perioperative and women services experience
- Highly developed verbal and written communication skills
- Attention to detail and concentration
- Ability to work in fast-paced, ever-changing environment
- Able to direct all daily departmental functions
- Builds high-performance culture Coaches and develops employees, providing timely feedback, conveying expectations, and supporting development
- Builds organizational talent by attracting, retaining and developing talented individuals
- Engages employees by creating work environment in which employees are compelled to commit to organization and feel pride and ownership in their job
- Recognizes employee achievements and takes actions to demonstrate appreciation
- Event Coordination
- Consulting
- Strategic Planning
- Process Improvement
- Professional Networking
Timeline
SERVICE LINE COORDINATOR
BARIATRIC
04.2022 - 04.2023
DIRECTOR
SURGICAL SERVICES HCA
03.2021 - 04.2022
INTERIM DIRECTOR
SURGICAL SERVICES DECH
09.2020 - 02.2021
DIRECTOR
SURGICAL SERVICES Methodist Health Care
08.2018 - 08.2020
EXECUTIVE DIRECTOR SURGICAL SERVICES
Elkhart General Hospital
04.2016 - 04.2018
DIRECTOR
WOMEN SURGICAL SERVICES Cone Health
12.2015 - 12.2016
MANAGER
OF GI, PACU HCA
12.2014 - 12.2015
MANAGER
GI. PULMONARY, ALLERGY AND SLEEP LAB Kaiser
08.2013 - 09.2015
Manager
Pre/PACU Mercy General Hospital
08.2009 - 08.2010
Manager
Women Services Elkhart General Hospital
09.2007 - 07.2009
Clinical Manager
NICU Banner Health Systems
07.2006 - 07.2007
Shift Leader
Women Services Goshen General Hospital
01.2002 - 01.2006
Shift Leader of Women
NICU St Joe Medical Center
01.1999 - 01.2002
Charge Nurse
Elkhart General Hospital
01.1979 - 01.1999
Bachelor's Degree - Nursing
Goshen College
Master's - Health Care Administration
Pfeiffer University
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