Myron Baker
Oliver,USA
Summary
Specialist in network infrastructure and vendor relations, fostering continuous improvement and strategic planning for organizational success.
Overview
10
10
years of professional experience
Work History
IT Manager
Lake Superior Community Health Center
Superior, US
01.2023 - Current
- Play a vital role in driving efficiency- and solutions-focused field services, including collaborating with vendors to streamlining repair and / or replacement parts.
- Determined employee technical issues and implemented proper solutions to boost satisfaction.
- Liaised among cross-functional management teams while supporting four locations.
- Consistently ensured services were operating at top speed.
- Rapidly and accurately diagnosed key errors or technical issues.
- Created baseline image for all workstations including processes/policies for securing all workstations/ laptops.
- Support over 100 employees daily.
- Oversaw the installation, configuration, and maintenance of hardware and software systems across multiple locations.
Vice President of Infrastructure / Vice President of Information Technology
SUPERIOR CHOICE CREDIT UNION
Superior, US
01.2021 - 08.2022
- Rapidly progressed through roles of greater responsibility and accountability due to excellence in expert-level leadership, IT management, and network administration talents.
- Leveraged broad industry knowledge toward directing all facets of IT, Facilities, and Imaging Department operations.
- Reviewed processes and metrics for enhanced team synergy.
Assistant Vice President / IT Manager
SUPERIOR CHOICE CREDIT UNION
Superior, US
01.2019 - 01.2021
- Led team initiatives to enhance member service quality and operational efficiency.
- Managed budgeting and financial planning processes for various credit union departments.
- Developed training programs to improve staff skills and knowledge in financial products.
- Collaborated with management on strategic planning and organizational development efforts.
IT Manager
SUPERIOR CHOICE CREDIT UNION
Superior, US
01.2017 - 12.2019
- Managed IT infrastructure and systems for credit union services.
- Oversaw technology implementation to support credit union operations.
- Developed training programs for staff on new technologies.
- Maintained data security protocols across all systems.
- Collaborated with staff to identify and resolve technical issues.
Network Administrator
SUPERIOR CHOICE CREDIT UNION
Superior, US
06.2015 - 12.2017
- Cost-effectively developed and managed operative and capital budgets to address IT needs.
- Collaborated with vendors and contractors on facility remodels and IT projects.
- Enhanced service delivery, regulatory compliance, and success by driving continuous improvement opportunities to train and educate staff on aligning operations to objectives.
- Defined equipment lifecycles and installed and configured replacements; designed, configured, and installed security camera placement; and created images for workstation replacements.
- Collaborated with Department Managers and Executive Team to define and implement new software and / or hardware needs.
- Supported teams in resolving critical technical issues.
- Served as the Project Lead on Credit Union core conversions.
- Improved IT ticket resolution via weekly meetings with employees.
- Conceptualized, developed, and implemented policies and procedures.
- Liaised among contractors to verify execution of branch remodels / builds.
- Expertly evaluated vendors / contracts and handled all equipment ordering.
- Met with Board of Directors and IT Committee to provide 'State of IT' reports.
Education
Associate of Arts - Network Support Specialist
Duluth Business University
01.2000
Skills
- Help desk and technical support
- Leadership and team building
- TCP/IP and network protocols
- LAN and WAN management
- Network infrastructure and monitoring
- Microsoft Windows Server administration
- IT operations management
- System administration and support
- Project management and leadership
- Strategic analysis and planning
- Trends tracking and analysis
- Disaster recovery planning
- Issue resolution strategies
- Field services management
- Vendor relations and purchasing
- Policy development and procedure design
- Client relations management
- Information security practices
- Active Directory management
- Microsoft Exchange administration
- Operating systems expertise
- DHCP configuration
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
IT Manager
Lake Superior Community Health Center
01.2023 - Current
Vice President of Infrastructure / Vice President of Information Technology
SUPERIOR CHOICE CREDIT UNION
01.2021 - 08.2022
Assistant Vice President / IT Manager
SUPERIOR CHOICE CREDIT UNION
01.2019 - 01.2021
IT Manager
SUPERIOR CHOICE CREDIT UNION
01.2017 - 12.2019
Network Administrator
SUPERIOR CHOICE CREDIT UNION
06.2015 - 12.2017
Associate of Arts - Network Support Specialist
Duluth Business University