A position that will allow me to work and to use my creativity, and organizational skills, my business acumen to positively benefit my employer. An organization that values teamwork and encourages professional development.
Overview
13
13
years of professional experience
Work History
Property Management
Norris-Stevens
05.2016 - 11.2022
Part of a on-site management team responsible for the daily operation of the 46 unit apartment complex known as Garden Manor
Besides the seeing that the current tenants' needs are provide for making sure the complex 46 units are occupied
We also maintained the complex
Information was up to date and our other function was overseeing the remolding of the complex.
Hotel General Manager
Ocean View Inn at The Arch
07.2012 - 05.2016
On-site manager of this 42-room ocean front hotel
I oversee the day-to-day operation of this property and currently the renovations of the property
Responsibilities include but not limited to recruitment recruiting, training and supervising staff; managing budgets; planning and organizing accommodation
Problem solving; promoting and marketing the business; managing budgets and financial plans as well as controlling expenditures; setting and achieving
Sales and profit targets; analyzing sales figures and devising marketing and revenue
Management strategies; planning work schedules for individuals and teams; meeting and greeting guests both at the desk and breakfast room; dealing with guest complaints and comments in a professional manner; addressing problems by anticipating problem areas; ensuring events, groups and meetings run smoothly
Supervising maintenance, supplies, renovations and furnishings; dealing with contractors and suppliers; ensuring security is effective; carrying out inspections of property and services; and ensuring compliance with licensing laws, health and safety, and other statutory.
Hotel Assistance Manager
McMenamins Grand Lodge
04.2011 - 06.2012
Assigns duties to staff and observes performance to ensure adherence to the hotel policies and established operating procedures
Provides daily and weekly training of the staff such as safety training Selects and assists in the selection of hotel staff and completes all new hire paperwork
Reviews employee performance and conducts personnel actions such as disciplinary actions and terminations
Maintains an accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration
Cards, direct bills, credit cards
Conducts or assists in conducting staff meetings
Adheres to all franchise and company procedures and regulations as well as standard operating procedures
Receives and resolves or assists in resolving guest complaints and employee issues
Performs functions of the Hotel Manager in their absence
Other Duties as assigned: Covers shifts as needed in accordance with management labor guidelines
Corresponds with group and travel agents to answer special requests for rooms and rates
Assists with sales and marketing efforts as directed Answers inquiries pertaining to hotel policies and services.
Night Auditor
McMenamins Grand Lodge
03.2010 - 04.2011
Assume the role of Manager on Duty during shift
Audits all charges and postings, correcting work as necessary
Prepares daily, month end and other reports as required
Check guests in and out of the hotel in an efficient, courteous and professional manner
Process all payments according to hotel requirements
Courteously answer inquires and accepts reservations, both in person and by telephone
Promptly address and resolve all guest concerns or complaints, logging complaints and referring to department manager or General Manager when necessary
Communicate relevant information to hotel associates at shift changes
Maintained a friendly, professional and courteous demeanor at all
Trained in both Micros and Opera.
Education
Certificate Paralegal Studies (Real-estate) -
Roosevelt University
Chicago, Illinois
12.1978
High School Diploma -
Mount Carmel High School
Chicago, Illinois
05.1976
Skills
Community Engagement
Tenant and eviction laws
Daily Operations Management
Property Inspections
Timeline
Property Management
Norris-Stevens
05.2016 - 11.2022
Hotel General Manager
Ocean View Inn at The Arch
07.2012 - 05.2016
Hotel Assistance Manager
McMenamins Grand Lodge
04.2011 - 06.2012
Night Auditor
McMenamins Grand Lodge
03.2010 - 04.2011
Certificate Paralegal Studies (Real-estate) -
Roosevelt University
High School Diploma -
Mount Carmel High School
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