Myron Coston Jr
Martinsburg,WV
Summary
Adept at leading teams and enhancing operational efficiency, as demonstrated at XLC Services. Specializes in inventory management and customer satisfaction, blending hard skills like ordering supplies with soft skills such as conflict resolution. Achieved significant improvements in productivity and service quality, showcasing a proactive and results-oriented approach.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Housekeeping Room Attendant
Tru By Hilton
Martinsburg, WV
06.2024 - 11.2024
- Maintained cleaning cart with supplies, such as fresh linens and towels.
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Collaborated with team members to ensure timely completion of assigned tasks.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Stocked linen closets with appropriate supplies for housekeeping staff use.
- Followed safety procedures when using chemical cleaners and power equipment.
Supervisor of Operations
XLC Services
Martinsburg, WV
07.2022 - 11.2023
- Monitored employee productivity levels to identify areas for improvement or additional resources needed.
- Developed and implemented policies and procedures for efficient workflow.
- Provided training and guidance to team members on operational procedures and best practices.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Conducted regular reviews with team members to assess their performance and provide feedback as needed.
Medical Supply Technician
VA Medical Center
Martinsburg, WV
03.2016 - 10.2016
- Verified and restocked medical supply inventories on a daily basis.
- Collaborated with other members of the team to ensure timely delivery of products and services.
- Ensured proper storage of medical equipment and supplies according to manufacturer's instructions.
- Provided technical assistance in maintaining medical equipment such as wheelchairs, beds, and stretchers. Etc
- Delivered medical equipment and supplies to various departments within the hospital or other healthcare facilities as required.
- Participated in training sessions related to proper handling techniques for medical equipment and supplies.
- Performed inventory control activities by ensuring that supplies are ordered as necessary to maintain an adequate stock level.
Customer Service Representative
DECA Commissary
Langley Air Force Base, VA
05.2005 - 06.2015
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified opportunities for upselling additional products or services based on customer needs.
- Implemented innovative methods for streamlining the customer service process.
- Answered customer inquiries via phone, email, and chat.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided exceptional customer service to ensure customer satisfaction.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Squad Leader
US Army
Liberty, NC
01.2000 - 04.2005
- Ensured compliance with safety regulations during all field exercises.
- Trained squad members in the use of small arms, crew served weapons, and demolitions.
- Established security positions for night defensive operations when necessary.
- Conducted pre-combat checks and inspections of personnel equipment prior to mission execution.
- Advised commander on tactical situations encountered during missions.
- Maintained accountability of personnel, equipment, and supplies during deployments.
- Led squad in reconnaissance and surveillance operations.
- Determined appropriate courses of action in response to changing battlefield conditions.
Education
Associate of Science - Information And Communication Technology
Thomas Nelson Community College
Hampton, VA05-2013
High School Diploma -
Hampton High School
Hampton06-1999
Skills
- Dusting furniture
- Washing windows
- Cart management
- Vacuuming and sweeping
- Ordering cleaning supplies
- Sorting and washing laundry
Certification
- Forklift
- CPR/First Aid
Timeline
Housekeeping Room Attendant
Tru By Hilton
06.2024 - 11.2024
Supervisor of Operations
XLC Services
07.2022 - 11.2023
Medical Supply Technician
VA Medical Center
03.2016 - 10.2016
Customer Service Representative
DECA Commissary
05.2005 - 06.2015
Squad Leader
US Army
01.2000 - 04.2005
Associate of Science - Information And Communication Technology
Thomas Nelson Community College
High School Diploma -
Hampton High School
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