Myron Haley
Charlotte,NC
Summary
Experienced professional focused on meeting or exceeding objectives seeking Service Desk Analyst position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style.
Overview
19
19
years of professional experience
1
1
Certification
Work History
IT Coordinator
New Era
Charlotte, NC
12.2021 - Current
- Ensures all project related scheduling information is relayed to technician staff, all work assigned to technicians is completed on time, and that deliverable expectations are met, by both customers and operations staff
- Receives incoming service and installation requests from Customers and Operations during and after hours
- Dispatch work order tickets daily
- Properly communicate to subcontractor/technician of items needed to complete installs; work request, job numbers, work requested etc
- Document all project related notes and information in ticketing software to include; project progress notes, arrival time, departure time and issues that arise during installation
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
Web Specialist
BarKode B
Charlotte, NC
04.2019 - 11.2021
- Designed and developed user-friendly website, including optimized check-out page that increased user clicks, and subsequently customer purchases by 20%
- Trained over 10 staff members in internal web functions, including steps on how to independently make minor updates and changes
- Fixed bugs from existing websites and implemented enhancements that significantly improved web functionality and speed
- Revamped web application security applications, minimizing hackers’ attacks from 2.3% to 0.02
- Researched and proposed new solutions to make website more user-friendly.
- Tested websites at different design and production stages to assess conformance with designs.
Sheriff’s Deputy
Mecklenburg County Sheriff’s Office
Charlotte, NC
12.2008 - 05.2021
- Enforced state and federal laws on county levels
- Reviewed, as necessary, evidence, daily patrol activity logs, information on division activities, investigations, effectiveness of procedures, etc
- Contacted and cooperated with other law enforcement agencies in matters relating to investigation of crimes and apprehension of offenders
- Prepare reports of arrests and file paperwork
- Search houses and other properties for evidence
- Perform search and rescue operations
- Verify that proper legal charges have been made against law offenders.
- Served court documents and completed civil process duties for 60 cases each month.
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Assessed and analyzed data to clarify course of criminal prosecution.
- Investigated incidents and crimes, collected evidence and recorded witness statements.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Gathered information and evidence to assist in solving crimes.
Help Desk Analyst I
Robert Half Technology
Charlotte, NC
06.2005 - 12.2008
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Used ticketing systems to manage and process support actions and requests.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Education
IT Certifications, MTA Security, Comptia A+ -
MyComputerCareer.com
Raleigh, NC09.2022
Associate of Science - Computer And Information Sciences
Stanly Community College
Albemarle, NC08.2012
Basic Law Enforcement Training -
Stanly Community College
Albemarle, NC10.2002
Skills
- Microsoft Office (Word, Excel, PowerPoint)
- Excellent communication skills
- Conflict resolution
- Troubleshoot
- Understanding of TCP/IP LAN/Wan technologies
- Password resets
- Upgraded desktop operating
- Active Listening
- Proficient in helpdesk ticket system
- Analytical thinking
- Organization Skills
- Leadership
- Adobe Photoshop
- Website Development
- Web Analytics
Certification
MTA Security
Comptia A +
Comptia Network +
Timeline
IT Coordinator
New Era
12.2021 - Current
Web Specialist
BarKode B
04.2019 - 11.2021
Sheriff’s Deputy
Mecklenburg County Sheriff’s Office
12.2008 - 05.2021
Help Desk Analyst I
Robert Half Technology
06.2005 - 12.2008
IT Certifications, MTA Security, Comptia A+ -
MyComputerCareer.com
Associate of Science - Computer And Information Sciences
Stanly Community College
Basic Law Enforcement Training -
Stanly Community College
MTA Security
Comptia A +
Comptia Network +
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