Myron Parker
Austell,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Logical Service Director bringing 6 years of experience consistently enhancing customer satisfaction. Poised when communicating with customers and vendors, analyzing, and resolving complex issues and documenting accurate notes of account interactions. Versatile professional comfortable working in high-volume, high-stress environment. Successful Senior Sales Associate with 12 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
24
24
years of professional experience
Work History
ECOMM / EQUITY MINING / SALES/ SERICE DIRECTOR
Mercedes Benz of Marietta
06.2022 - Current
- Assisting customers in the showroom and providing information about Mercedes-Benz vehicles
- Conducting test drives to highlight the features and performance of the vehicles
- Understanding and explaining the various financing and leasing options available to customers
- Building and maintaining relationships with potential and existing customers
- Collaborating with the sales team to meet sales targets and objectives
- Keeping up to date with product knowledge and industry trends
- Handling paperwork and administrative tasks related to vehicle sales
- Providing exceptional customer service throughout the sales process.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
Sales Manager /SENIOR SALES ASSOCIATE /Service Manager
PUGMIRE LINCOLN
07.2019 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Attended industry events and conventions to expain sales opportunities.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Built relationships with customers and community to establish long-term business growth.
- Implemented systems and procedures to increase sales.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
PROFESSIONAL DRIVER
Katlaw Driving School
01.2019 - 03.2019
- Kept completely clean driving record with no reportable incidents.
- Collaborated closely with dispatchers to confirm pick-up locations, drop-off points, and estimated arrival times accurately communicated to passengers.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Operated Eighteen wheeler while following all safety protocols and procedures.
SENIOR SALES ASSOCIATE /Customer Service Advisor
Pugmire Lincoln
01.2017 - 01.2018
- Work with web designers to implement new ads to catch the customers eyes
- Study demographics and sales trends of specific vehicles to determine target audience and ideal type of advertising
- Create sales promotions that are beneficial to both the customer and the dealership
- Answer online customer inquiries in a timely manner
- Communicate with customers via email to inform them of new products, features promotions etc.
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Trained, coached, and mentored new sales associates for maximum performance.
- Analyzed sales performance data to identify areas of opportunity and develop targeted strategies for improvement.
- Cultivated a positive work environment that fostered collaboration among team members while also encouraging individual achievement goals.
- Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
- Enhanced client satisfaction by providing prompt and personalized solutions to their concerns.
- Generated sales leads and cold called potential customers.
- Exceeded quarterly sales targets consistently through persuasive product presentations and demonstrations.
- Developed a deep understanding of the company''s products and services to effectively communicate their benefits to potential customers.
- Coordinated closely with supply chain teams to ensure accurate delivery schedules were met without compromising on quality or cost-effectiveness measures.
- Utilized CRM tools to track customer interactions, follow up on leads, and manage the ongoing development of client relationships.
SALES, SENIOR SALES ASSOCIATE
US Auto
01.2013 - 01.2017
- Generating leads and turning them into opportunities for sales
- Contacting potential customers via telephone, email, and face to face
- Working to KPI's and revenue targets as set by the sales director
- Arranging meetings with prospects to demonstrate products
- Maintain 15 to 20 vehicles sold monthly.
TRANSPORT & LOGISTIC MANAGER
Amazon
01.2013 - 01.2015
- Liaising with relevant authorities/offices e.g., Customers, port authorities, 3rd party vendors, etc
- Provide support to other offsite Logistic Managers and Directors with reports that demonstrated ability to improvise, improve procedures, and meet demanding deadlines
- Coordinate corporate luncheons and develop presentations for meetings and special events
- Direct business relations and distribution of company literature to stimulate client interest and sales leads
- Track and maintain weekly attendance and annual vacation records on 32 departmental employees
- Work directly with managers on weekly postings and master reports to facilitate with oversight for all aspects of composition, editing, and preparation of final copy from draft to distribution.
CUSTOMER SERVICE & LOGISTIC MANAGER
TRU Green
01.2008 - 01.2013
- Headed the Customer Service department, providing document management support to 300+ corporate employees in areas customer service presentation and organizational charts
- Manages all aspects of customer service and organization activities for a regional or multi-national operations
- For example: Sales, order processing, scheduling, amendments, and cancellations; Creations of debt/credit notes for customers/clients; Customer complaints and follow-ups; Issues involving invoices or payments; Tech Settlement 3rd party activities, purchased products, and supplies
- PEOPLE, TALENT & BUDGET MANAGEMENT
- Provides management oversight and direction to the monitoring and tracking of demand consumption versus contract, forecast and/or standard order lead-time
- Collaborate and align with the Planning team
- PROCESS DEVELOPMENT, PLANNING & EXECUTION
- Uses deep knowledge of customer service & logistic strategies for a medium-large customer base
- Regularly reviews and provides coaching on ad hoc analysis and reports created by more junior members of the team
- For example: forecasting customer service request orders, Tech incidents, service level agreements.
FINANCE & ASSISTANT LOGISTIC MANAGER
Auto Nation
01.2001 - 01.2008
- Coordinates all of the financing for customers
- Allows customers to purchase vehicles, at least partially, on credit
- Assess a potential customer's credit worthiness (by viewing their FICO score) and determine an appropriate interest rate based upon their likelihood of repayment
- Assist with financial aspects and budgets to drive efficiencies and continuous improvement within the store
- Assist and lead best practices around the use of systems and tools to manage dealerships' inventory, gain efficiencies and drive sales
- Participate in dealership management processes, such as selection, qualification, or performance evaluation.
Education
Bachelor of Arts - Communication Studies
Clark Atlanta University
Atlanta, GA05.2001
Skills
- Sales Expertise
- Stocking and Replenishing
- Guest Relations
- Money Transfer Systems
- Proficient in internet applications and website design
- Creative and unique ideas for advertising campaigns
- Capable of working with and leading a group of people toward a common goal
- Excellent focus on demographics target audiences and product or service applications
- Professional in demeanor and appearance always
- Great communication and organizational skills in all aspects of the job
- Aggressive and determined sales techniques
- Committed professional with experience in customer service and sales in the retail industry
- Skilled in upselling, cross-selling, and merchandising
- Highly organized and detail-oriented with excellent communication skills
- Dynamic sales professional with a passion for client relationships and customer service
- Possesses an entrepreneurial drive and enthusiasm for success, along with experience in the retail sector
- Committed to providing consistently high level of customer service, with a knack for quickly building rapport with clients
- Highly motivated worker with experience in a fast-paced retail environment
- Proven track record of exceeding sales goals and driving customer satisfaction
- Skilled in providing excellent customer service, upselling products, and developing relationships with customers
- Dedicated professional with a passion for providing administrative assistance for sales teams
- Skilled in delivering high-quality customer service, managing customer inquiries and processing orders and returns
- Proven success in streamlining processes to improve efficiency and customer satisfaction levels
- Efficient professional with several years of experience and proven knowledge of customer needs assessment, customer retention, and direct mail marketing
- Aiming to leverage my abilities to successfully fill the [Job Title] role on your team
- Results-oriented professional with [Number] years of work experience and proven knowledge of campaign management, client relationship management, and competitive analysis
- Highly motivated and detail-oriented professional with expertise in data analysis, project management, and process improvement
- Adept at troubleshooting and resolving complex issues
- Skilled in developing and implementing innovative strategies to reduce costs and increase efficiency
- Highly organized and detail-oriented worker, with a drive to exceed expectations
- Ability to analyze data, develop strategies, and provide solutions to complex problems
- Seeking to leverage skills and knowledge to contribute to team success
- City and non-city driving
- Transportation
- Safe Driving Record
- Basic vehicle repairs
- Verbal and written communication
- Safety Protocols
- Accident Prevention
- Transportation Regulations
- Reporting skills
- Vehicle Maintenance
- Problem-Solving
- Safety Management
- Valid Driver's License
- Safe Driving Practices
- Clean Driving Record
- Customer Service
- Appointment Scheduling
- Order picking and processing
- Customer rapport
- Navigational Systems and GPS
- Vehicle Inspection
Timeline
ECOMM / EQUITY MINING / SALES/ SERICE DIRECTOR
Mercedes Benz of Marietta
06.2022 - Current
Sales Manager /SENIOR SALES ASSOCIATE /Service Manager
PUGMIRE LINCOLN
07.2019 - Current
PROFESSIONAL DRIVER
Katlaw Driving School
01.2019 - 03.2019
SENIOR SALES ASSOCIATE /Customer Service Advisor
Pugmire Lincoln
01.2017 - 01.2018
SALES, SENIOR SALES ASSOCIATE
US Auto
01.2013 - 01.2017
TRANSPORT & LOGISTIC MANAGER
Amazon
01.2013 - 01.2015
CUSTOMER SERVICE & LOGISTIC MANAGER
TRU Green
01.2008 - 01.2013
FINANCE & ASSISTANT LOGISTIC MANAGER
Auto Nation
01.2001 - 01.2008
Bachelor of Arts - Communication Studies
Clark Atlanta University
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