Myron Pinkins

• Troubleshot complex technical issues with laboratory equipment, ensuring minimal disruption to daily operations.
• Developed strong working relationships with colleagues, fostering a positive team culture focused on collaboration and innovation.
• Contributed to a safer work environment by maintaining cleanliness standards and enforcing proper waste disposal procedures.
• Ensured patient confidentiality by adhering to strict privacy guidelines when handling sensitive medical information.
• Reduced error rates in testing procedures through careful attention to detail and adherence to established protocols.
• Operated wide range of laboratory equipment and instruments to complete analysis.
• Documented and verified patient information using laboratory information system.
• Followed safety protocols to maintain safe and secure laboratory environment.
• Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
• Utilized expertise in microbiology, chemistry, and hematology to help with diagnosis of medical issues.

• Set up, maintained and verified sterility of lab equipment and tools.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Maintained facility grounds, equipment and safety compliance.
• Conducted Blood gas, Coagulation and Hematology tests regularly.
• Processed patient specimens according to priority and documented results.
• Recorded, reported and posted test results using Cerner.
• Completed minor preventive maintenance and mechanical repairs on equipment.
• Cleaned and sanitized tools and equipment before each client.
• Experience with Cell Saver, assisting with Blood processing during Emergency and scheduled surgeries
• Experience with the Beckman Coulter Act2diff, Stago Compact Max, Stago Satellite, ABL800 Flex, ABL 90 Flex, and ABL 90 Flex plus, Haemoscope Thrombelastograph Analyzer
• Issue and receive blood products for transfusion

• Obtained Craftsman 7-skill level as a medical laboratory technician for the U.S. Air Force Reserve
• Promptly and efficiently distributed specimens to different facilities and labs
• Performed various administrative duties, including data entry and document preparation
• Isolated, identified, typed and grouped bacteria and fungi present in bodily fluids, autopsies, skin scrapings and surgical specimens
• Examined fecal samples to properly identify parasites and ova. Correctly prepared laboratory equipment and instrumentation required for tests, research, process or quality control
• Developed and maintained positive customer relationships through effective communication
• Referred quality control data to the Clinical Laboratory Scientist Coordinator
• Experience with the Advantus Clinitek and Sysmex XP300
• Performed Manual Diff, Urinalysis, and Sickle Cell testing
• Mentored junior technicians on best practices for conducting various types of lab tests while emphasizing accuracy.
• Trained and supervised new laboratory staff to improve skills in laboratory procedures.

• Serves as Team Lead of Records and Information Management team in the Office of Special Investigations (OSI) file repository and manages the administrative processing of requests for case files and for information from OSI files
• Ensures proper management of OSI records at Headquarters (HQ) OSI including all media types to protect rights, assure government accountability, preserve, and make available records for numerous governmental agencies
• Standardize methods for filing electronic and paper records to include file outline and naming convention when indexing, cataloging, and archiving Air Force records
• Directly assists Agency Release by providing digital and physical copies of case files as needed.
• Proficient with policy and guidance for recordkeeping in accordance with strategic plan; Congressional directives for both electronic and non-electronic records; National Archives and Records Administration (NARA) regulations
• Performs administrative criminal and counterintelligence file support functions and provides relevant technical advice in support of all Department of Defense (DoD) components, other federal, state, and local agencies, and to OSI field units
  
• Maintained files and retrieved information from manual and computer filing systems, such as Caselink, and Investigative Information Management System (I2MS).
• Provides education and training to coworkers for promoting compliance of records management throughout the office
• Knowledgeable of OSI systems and information release programs
• Scanned, saved and organized hard copy and digital documents in computerized file library
• Knowledge of proper national and international professional records/information management standards
• Processed incoming and outgoing mail, parcels and other correspondence by shipping, sorting and distributing
• Entered data and prepared documents, spreadsheets, reports and other materials using Microsoft Office
• Support maximized use of electronic records management to eliminate and/or reduce the need for paper files that result in costly storage fees and a burden to the environment
• Assisted customers by answering routine administrative questions and resolving problems
• Guarantees the safeguarding of Personally Identifiable Information (PII) the within records
• Responsible for Air Force case files are managed in accordance with National Archives and Records Administration (NARA) - approved dispositions (retentions)

• Performed type & screens, crossmatches, DU, fetal screens and cord blood study
• Antibody workup includes antibody identification and titer, warm and cold agglutinins, Eluate testing
• Resolved ABO and RH typing discrepancies and transfusion reaction investigation
• Performed correct patient antigen phenotyping, antigen type units, sicklescreen units
• Answer incoming phone calls and transferred calls as needed. Used multiline phone system
• Transferred paper documentation into computer program in a timely manner
• Use office supplies such as computers, copier and fax machines

• Accurately recorded and reported test results according to established procedures
• Recorded known control values from technical instruments to ensure reliability and accuracy in test results reporting
• Referred quality control data to the Clinical Laboratory Scientist Coordinator
• Oriented new technicians to the proper operation and function of the automated interpretation machine
• Promptly and efficiently distributed specimens to different facilities and labs
• Performed various administrative duties, including data entry and document preparation

• Fielded an average of 30 customer service calls per day
• Recommended and helped customers select merchandise based on their needs
• Confirmed that appropriate changes were made to resolve customers' problems
• Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction
• Informed customers about sales and promotions in a friendly and engaging manner
• Processed up to 12 customer orders per day

• Promptly and efficiently distributed specimens to different facilities and labs
• Performed various administrative duties, including data entry and document preparation
• Examined fecal samples to properly identify parasites and ova. Isolated, identified, typed and grouped bacteria and fungi present in bodily fluids, autopsies, skin scrapings and surgical specimens
• Performed highly complex tests on clinical specimens for diagnostic purposes
• Accurately recorded and reported test results according to established procedures

-Awarded Employee of the Month for December 2013

• Charted and recorded information in client files
• Checked facility for open windows, locked doors, malfunctioning smoke detectors and other safety hazards
• Tracked client movement on and off the unit by documenting times and destinations of clients
• Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills
• Led patients in individual, family, group and marital therapy sessions

• Observed strict confidentiality and safeguarded all patient-related information.
  
• Assisted with administrative work and physical labor when needed

• Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
• Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
  
• Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
  
• Evaluated call center statistics to identify areas in need of improvement and devised proactive strategies to realign results with targets. Exceeded team goals by implementing knowledge transfer processes to share best practices and improve sales initiatives.
  
• Supervised an average of 50 customer service calls per week to track support issues and improve operating procedures. 
  

• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
  
• Created and implemented process improvements to reduce workloads and bolster callback efficiency.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  
• Consulted with customers to determine best methods to resolve service and billing issues.
  
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• Supervised operation of aviation ordnance shops, armories, and storage facilities.
• Performed testing on aircraft armament control systems in accordance with maintenance regulations.
• Maintained airborne weapons, aircraft guns, and targets.
• Worked effectively with fellow team members in fast-paced, dangerous and intense environments.
• Serviced bombs, missiles and rockets and launched test devices.