Myron Sams
Fort Worth,TX
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team. Always willing to learn and apply honed skills to all employed positions.
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Driver
Uber, Lyft & DoorDash
Dallas, TX
01.2020 - Current
- Picked up clients from specific locations to transport and drop off at destinations. Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
- Delivered goods and services to customers on time and in excellent condition. Delivered customer orders and collected payments to keep accounts current.
- Determined most expedient trip by mapping out driving routes ahead of time. Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
- Performed routine maintenance on trucks such as checking fluid levels, replacing filters, and lubricating moving parts.
- Utilized GPS to optimize routes and continuously meet estimated delivery times. Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Demonstrated professional conduct with clients to deliver outstanding customer service. Maintained positive relationships with customers to promote further business opportunities.
- Recorded weekly hours and mileage for accurate payment.
- Obtained receipts or signatures for delivered goods, collecting payment for services when required.
- Reported delays due to breakdowns, weather or traffic conditions or other emergencies. Contacted customers if there were delays in delivery due to traffic or other issues.
- Reviewed orders before and after delivery to verify completeness, correct charges and customer satisfaction. Carried food in insulated bags to maintain hot or cold temperature.
Sgt (Lead)
Paragon Systems, Inc.
Dallas, TX
05.2021 - 07.2023
- Maintain order and security for a Federal building, High profile public officials, Staff, and general public members
- Monitoring CCTV and conduct perimeter patrols as a team member. Lead, monitor and assist officers in daily post duties
- Supervise and assist in Security checks via x-ray and property check. Arm and disarm scheduled officers with assigned weapons for post duties.
- Write and submit daily reports, submitting reports for handovers and forwarding to supervisors. Maintained accurate records of customer interactions and transactions.
- Liaison with other public, federal and state officials and emergency services. Established trustful relationships with customers through effective communication skills.
- Documented all security incidents in an incident report form. Maintained a log of incidents such as theft or vandalism. Reviewed guest identification and employee credentials to authorize entry onto premises.
- Developed proactive plans to address potential security threats or breaches. Responded to medical emergencies by providing first aid treatment when needed.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Provided escorts for staff, patients, and visitors as needed. Inspected entrances, exits, and other areas for potential security risks.
- Monitored building and property entrances and exits to detect intrusions and protect assets. Identified safety hazards within the premises and reported them accordingly.
Delivery Driver
FedEx Ground
Mesquite, TX
04.2020 - 05.2021
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Conducted pre-inspections to keep trucks reliable and well-maintained.
- Notified customers of delays to decrease calls to support.
- Received daily delivery instructions and route assignments from dispatch.
- Assisted warehouse personnel in packing orders when necessary.
- Transported and safely delivered items to prevent damage or loss.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Checked loads against shipping papers to verify contents and identify special handling requirements.
Customer Service Representative
Home Depot
Dallas, TX
07.2018 - 04.2020
- Cleaned shelves, counters and tables to maintain organized store. Maintained knowledge of sales and promotions, return policies and security practices.
- Ticketed, arranged and displayed merchandise to promote sales.
- Trained and mentored new staff members in appliance sales and customer service and led full store sales seminars.
- Coordinated with contractors, architects and engineers to drive job success. Used computer-aided drafting and related software to produce construction documents.
- Researched products and materials such as tile, stone, wood, laminates and hardware to create aesthetically pleasing designs.
- Presented finished designs to clients for approval or modifications prior to installation. Reviewed project costs, budgets and adherence to schedules.
- Worked closely with vendors to source appropriate materials at competitive prices. Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Displayed strong telephone etiquette, effectively handling difficult calls. Answered 20-30 calls per shift to assist with customer questions and concerns.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Professional Security Concierge
Wilson Security Australia
11.2017 - 05.2019
- Supported various commercial agents and government departments by compiling paperwork and taking detailed meeting minutes
- Completed community, local and international government projects resulting in success and high recognition
- Achieved cost-savings by developing functional solutions to almost unsolvable situations
- Improved operations by working with team members and clients to find workable solutions
- Utilized various software to compile data gathered from various resources
- Delivered personal and highly secured documents and property to customer of worldwide locations
- Recognized by management for providing exceptional customer service
- Collaborated with others to discuss new and viable to different companies prospering opportunities
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Performed site evaluations, customer surveys and team audits.
Security Professional / Crown Perth International Casino
08.2016 - 08.2018
- Recorded relevant data for incident reports and files quickly and accurately
- Demonstrated strong attention to detail and accuracy when providing information to Security Management and stakeholders
- Demonstrated public safety dedication through thorough patrolling of community events
- Supervised property entrances and exits and monitored public and staff safety
- Trained new security officers on safety protocols and company standards
- Communicated with team members and building management via radio, telephones, computers and proprietary database software
- Provided high level of friendly and professional assistance to employees, visitors and stakeholders
- Maintained stamina during long periods of sitting, walking, standing or driving while remaining focused and vigilant
- Detected emergency situations using PPE issued equipment, through keen listening and close observation to respond appropriately to alarms and other situations
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations
- Educated potential violators of rule infractions and escorted unauthorized persons off premises
- Acted as first-responder for medical emergencies, incoming calls and code red situations prior to arrival of paramedics and law enforcement
- Investigated disturbances and used proportional and strategic responses to handle different types of issues
- Monitored access control systems, including CCTV systems for nefarious activities such as theft and other unlawful actions
- Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence at all times
- Facilities
- Monitored and authorized entrance and departure of employees, visitors and other persons during appropriate times and schedules.
Prison Officer
Department Of Corrective Services
03.2006 - 06.2016
- Detected potential threats and quickly defused conflicts
- Supervised day-to-day activities such medication issue, recreation time (both internal and external of facilities), meal-time and religious services
- Supervised individuals aged 11 years to 88+ years and managed cases in various (Juvenile, minimum, medium, maximum, male & female) facilities
- Inspected living quarters and other areas of various facilities, which required a conducted random searches and seizures of unlawful items
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates
- Applied non-violent response tools and justifiable physical restraint during problematic situations
- Promoted rehabilitation of offenders and maintained safety of staff and community residents
- Conducted pre-trip and post-trip equipment inspections of transport vehicles and equipment
- Utilized various software to compile data gathered from various resources
- Collaborated with other departments to discuss new rehabilitation opportunities
- Improved staff, client and stakeholders satisfaction by finding creative solutions to problems and conducted training and reviewing sessions
- Maintained updated policies and procedure knowledge through training and revision
- Provided excellent service and attention to all relevant personnel when face-to-face or through phone conversations
- Recognized by management for providing exceptional customer service, attention to details and dedication to service providing
- Improved operations by working with team members, clients of other emergency and political departments to find workable solutions
- Handled all delegated tasks, including security, surveillance, transport and bail procedures.
Employee Support Officer
Alcoa
01.1998 - 02.2000
- Collaborated with others to discuss new Site enhancement opportunities
- Delivered Site Safety Training to clients and contractors to various refinery site locations
- Maintained updated site safety and procedures through training, meetings and annual drill exercise
- Improved operations by working with team members and clients to find more efficient and workable solutions
- Handled all delegated tasks, including Site Security, Medical Attendance and Administrative duties
- Provided excellent service and attention to clients and stakeholder when face-to-face or through phone conversations
- Performed site evaluations, customer surveys and team audits
- Earned reputation for professionalism, attendance and hard work
- Utilized Microsoft, Adobe, Windows and other software to compile data gathered from various information and resources
- Achieved cost-savings by developing functional solutions to problems.
Military Enlisted Officer
United State Marine Corps
Camp Pendleton, CA
07.1990 - 09.1999
- Led diverse training simulations to prepare teams for combat and emergency situations
- Improved inventory control accuracies, ensuring proper maintenance of weapons, personal and professional documents and property
- Instructed personnel on ways to reduce environmental hazards, minimize valuable loses as well as proper use of PPE
- Delivered information, from private to high security to clients and customer of local and international locations
- Collaborated with multiple departments to discuss, review and apply various innovative opportunities
- Earned a high reputation for my good attendance and hard work and customer service
- Learned to improvise, adapt, and overcome various challenges to ensure clients needs are met
- Completed easy to challenging projects which resulted in my skills being enhanced and rewarding outcomes for the company and stakeholders
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Recognized by management for providing exceptional customer service.
Education
Diploma Certificate - Family And Community Services
TAFE Challenger College
Australia02-2006
Bachelor of Science in Counseling and Applied Psychology -
University of Notre Dame
01.2006
High School Diploma -
C. K. McClatchy High School
06.1991
Skills
- Security Management and Project Management (Safety Inspections and Accountability of personnel and equipments)
- Team Builder/Trainer (Coaching and Mentoring via quality control, being team player, assisting in problem-solving, displaying attention to detail, and having the physical strength and stamina)
- Customer Service and Communications (Data Entry, Customer Support, Records Maintenance, and Information Protection)
- Standards and Operations (Organizational and operational efficiency, continuous improvement, delegation, and strategic planning through execution and performance appraisal)
- Security Forces Specialist(Psychological assessments understanding, expertise in various levels of security, handling of sensitive information, understanding of judicial and criminal law, defensive tactics with the knowledge of First-Aid and CPR, trained firearms handling and Alarm Systems Monitoring, a honed skill of Intelligence Gathering)
- Case Management (Research and facts collecting, client advocacy, policy knowledge, community outreach programs, written and verbal communication, budget administration, proficient in Adult Custodial management)
- Public Relations (communications management training, information gathering, motivated team player, project management, community outreach researching, personable and friendly, and highly Customer Service-Focused)
Certification
- Driver's License
- Guard Card
- Baton Permit
- Armed Security License
- First Aid Certification
- CPR Certification
Affiliations
- Handyman
- Sports
- Physical Training
Timeline
Sgt (Lead)
Paragon Systems, Inc.
05.2021 - 07.2023
Delivery Driver
FedEx Ground
04.2020 - 05.2021
Driver
Uber, Lyft & DoorDash
01.2020 - Current
Customer Service Representative
Home Depot
07.2018 - 04.2020
Professional Security Concierge
Wilson Security Australia
11.2017 - 05.2019
Security Professional / Crown Perth International Casino
08.2016 - 08.2018
Prison Officer
Department Of Corrective Services
03.2006 - 06.2016
Employee Support Officer
Alcoa
01.1998 - 02.2000
Military Enlisted Officer
United State Marine Corps
07.1990 - 09.1999
Diploma Certificate - Family And Community Services
TAFE Challenger College
Bachelor of Science in Counseling and Applied Psychology -
University of Notre Dame
High School Diploma -
C. K. McClatchy High School
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