Myron Trotter
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Co Owner
Skinzart Kids & Entertainment Inc.
Atlanta Georgia
03.2011 - Current
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with owner on strategic planning initiatives for long-term business success.
- Mentored employees to improve work performance, promoting professional development and growth within the company.
- Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
- Established foundational processes for business operations.
- Developed a strong company culture, fostering teamwork and collaboration among staff members.
- Recruited, interviewed and hired new staff members and developed training materials for employees.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Warehouse Worker
True Value Distribution Center
Jonesboro, GA
02.2022 - 08.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 40 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Completed regular vehicle inspections before each shift, ensuring all necessary safety measures were taken in order to prevent any potential issues or accidents.
- Operated various material handling equipment, increasing versatility and providing additional support for warehouse operations.
- Increased workplace efficiency by operating tugger vehicles in a safe and timely manner.
- Prioritized safety through adherence to established protocols and guidelines while operating equipment.
- Supported loading and unloading processes, ensuring timely completion of orders for customer satisfaction.
Customer Service Representative
Willis Towers Watson
Atlanta Ga
10.2019 - 12.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
Warehouse Picker
Frito-Lay Warehouse
Atlanta Ga
11.2017 - 07.2019
- Used scanners to quickly locate and track items in warehouse.
- Collaborated with team members to achieve daily pick and pack goals.
- Met productivity goals consistently by prioritizing tasks effectively and staying focused during peak hours.
- Enhanced warehouse efficiency by maintaining a clean and organized work area, adhering to safety regulations.
- Improved order accuracy by diligently picking products according to pick lists and packing slips.
- Operated pallet jacks to safely transport goods from warehouse to shipping area.
- Assisted in training new warehouse pickers, sharing best practices and fostering a positive work environment.
- Reduced product damage, carefully inspecting items for defects before packaging and reporting any issues promptly.
- Maintained high customer satisfaction with accurately picked orders that met or exceeded expectations.
- Expedited customer orders, working closely with shipping department to ensure timely delivery.
- Kept tidy and organized warehouse to comply with cleanliness standards.
- Inspected and verified orders before shipping them to customers for accurate deliveries.
Concession Stand Manager
Jumna Concession
Atlanta Ga
04.2015 - 09.2017
- Coordinated concession team, food preparation, and storeroom operations.
- Participated in menu planning and food production, properly handling food surpluses and cost control.
- Supervised food and beverage personnel, evaluating performance and recommending improvements.
- Analyzed and controlled inventory, working with suppliers to secure cost-effective contracts.
- Improved customer satisfaction by implementing efficient procedures for food preparation and service.
- Adapted quickly during high-volume periods by successfully delegating tasks among team members based on their strengths.
- Monitored daily cash flow, depositing earnings accurately at the end of each shift to maintain proper accounting practices.
- Maintained a clean and organized concession stand, providing a pleasant environment for customers.
- Achieved consistent positive feedback from customers, resulting in repeat business and increased word-of-mouth referrals.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
Cashier Manager
Chic-Fil-A
Atlanta Georgia
05.2012 - 08.2014
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Built positive relationships with customers to increase repeat business.
Education
High School Diploma -
Penn Foster High School
Atlanta Georgia 05-2017
Skills
- Customer service
- Small business operations
- Customer relations
- Decision-making
- Records management
- Business development
- Sales strategies
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Complaint handling
- Conflict resolution
- Microsoft Excel
- Teamwork and collaboration
- Friendly, positive attitude
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Computer skills
- Organizational skills
- Organization and time management
- Remote worker
Certification
- Business & Finance 2017
Languages
English
Full Professional
Timeline
Warehouse Worker
True Value Distribution Center
02.2022 - 08.2024
Customer Service Representative
Willis Towers Watson
10.2019 - 12.2021
Warehouse Picker
Frito-Lay Warehouse
11.2017 - 07.2019
Concession Stand Manager
Jumna Concession
04.2015 - 09.2017
Cashier Manager
Chic-Fil-A
05.2012 - 08.2014
Co Owner
Skinzart Kids & Entertainment Inc.
03.2011 - Current
High School Diploma -
Penn Foster High School
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