Summary
Overview
Work History
Education
Skills
Timeline
Generic

Myron Rayme Malone

PO Box 1942 Window Rock,AZ

Summary

A highly organized, career-qualified professional with a strong focus on tasks and customer service, committed to following regulations, maintaining patient confidentiality, and performing well under pressure. Experienced in coordinating healthcare management and compliance. Proficient in Microsoft Word and Office Suite, and bilingual in English and Navajo. Known for attention to detail and dedication to quality in all responsibilities. Skilled in managing work priorities within busy clinical and office environments. Certified Notary Public in Arizona (County of Apache, Commission #668953, valid until June 5, 2028). A dedicated professional committed to providing excellent support to patients by offering reliable information on insurance, financial options, and documentation. Experienced in scheduling and database management to facilitate efficient communication and reduce backlog. Excels at understanding client needs and concerns to enhance engagement and service quality.

Overview

27
27
years of professional experience

Work History

Patient Access Associate Senior Consultant

Bernie Yazzie Consulting LLC
05.2025 - 07.2027
  • Complete the Scope of Work for implementation and enhance performance improvement; and submit Executive Summaries to Clinical Executive Management on assessments, recommendations, outcomes, and completion of training.
  • Analyze health data structure, content, standards, clinical classification systems, and reimbursement methodologies, enhancing coding, billing, patient registration, and data reporting.
  • Compare and contrast health statistics, biomedical research, quality management, and performance improvement strategies used in healthcare using tools from regulatory entities to improve compliance and streamline the quality management division within the client's organization.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Trained new staff on filing, phone etiquette and other office duties.
  • 40 Hours p/week
  • 90,000.00 annually

Community Health Representative

New Mexico Social Justice & Equity Institute
03.2025 - 04.2025
  • Build individual and community capacity to improve health status by:
  • Community Outreach- Find and recruit individuals & families, utilize community health outreach methods and strategies, and promote health literacy. Perform advocacy activities and conduct community organizing activities
  • Community & Cultural Liaison- Practice cultural sensitivity & cultural competence, provide culturally and linguistically appropriate services, translate, and interpret.
  • System Navigation, Care Coordination & Case Management- Promote understanding of health information, promote awareness of educational health materials, set goals, and provide action planning. Navigate health & social service systems, facilitate enrollment in health programs, and services
  • Home-Based Support- Conduct home visits and environmental assessments, promote understanding of health information, and promote knowledge of educational health materials.
  • Health Promotion & Coaching- Promote understanding of health information, promote understanding of educational health materials, and apply adult learning principles.
  • Developed and maintained relationships with community partners to build program scope.
  • Led outreach activities to target specific demographics and promote health initiatives.
  • Collaborated with external organizations to coordinate health and social services.
  • 40 Hours p/week
    $38.31 per hour

Statistical Technician

Navajo Department of Workforce
11.2024 - 12.2024
  • Gather, collect, assemble, and compile quantitative program data of varied sources; assure accuracy of data collected complies with reporting procedures and requirements; summarize and verify data retrieved; develop reports of computations and compilation that are recurring; prepare Reports where several program entities, offices and individuals participate in reporting and collecting program data. Key in all data into the Grantee Performance Management System (GPMS) for the US Department of Labor.
  • Enters data compiled into department and/or program database; maintains computerized collection and tracking of relevant data; utilizes specified statistical software to analyze and interpret research data as appropriate to the selected program or management unit; utilizes specified statistical software to analyze and interpret research data as appropriate to the selected program or management unit; clarifies instructions and monitors the use of statistical reporting formats and processes.
  • Evaluate and audit all Occupational Skills Training, Work Experience, and post-secondary education applications to ensure they meet the program guidelines, eligibility requirements, and required documents.
  • 40 Hours p/week
  • $13.72 per hour

Patient Access Senior Associate Consultant

Bernie Yazzie Consulting LLC
04.2024 - 08.2024
  • Training in the patient-centered medical home (PCMH) model to deliver high-quality, cost-effective primary care. Using a patient-centered, culturally appropriate, and team-based approach, the PCMH model effectively coordinates patient care across the health system, improving clinical care coordination and case management.
  • Run BLRP, PRRP, CCPR/CLRP, ASM, and other reports from the RPMS Reporting menu to abstract data, export to Excel, and compile the data and analysis into Reports for the Revenue Cycle Management and Executive Management.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • 40 Hours p/week
  • Applied administrative knowledge and courtesy to explain procedures and services to staff.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Applied administrative knowledge and courtesy to explain procedures and services to staff.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Facilitated communication between patients and various departments and staff.
  • Verified patient insurance eligibility and entered patient information into system.
  • 67,500.00 annually

Administrative Assistant- PCMH

Dilkon Medical Center
03.2024 - 04.2024
  • Handling administrative requests and queries from senior managers.
  • Organizing and scheduling appointments with administrative software.
  • Planning meetings and taking detailed minutes. Support day-to-day operations by performing administrative tasks and ensuring high-quality customer service for patients.
  • Perform various tasks daily, multitask, and prioritize. Handle sensitive information confidentially.
  • Combine exceptional communication skills with the ability to perform ‘behind the scenes' tasks and make recommendations.
  • Collaborate with doctors and nurses to help with medical examinations, schedule tests, and order supplies.
  • As the first point of contact for patients, my role encompassed scheduling appointments, managing inquiries, and maintaining meticulous medical records.
  • Proficient in medical terminology and procedures, as a Medical Administrative Assistant, I facilitated clear communication between patients and healthcare providers, ensuring that the PCMH coordination is managed effectively.
  • Ultimately ensured the medical facility's smooth operation by accurately completing administrative tasks promptly. Made recommendations to the Nurse Manager for areas of improvement.
  • 40 Hours p/week
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • $23.43 per hour

Compliance, Contracting, and Healthcare Consultant

Bernie Yazzie Consulting LLC
10.2022 - 01.2024
  • Reduced third-party denials by providing Medicare, Medicaid, and insurance verification and training on all subject matters within Health Information Management, Patient Access, and Revenue Cycle Management (RCM), increasing revenue.
  • Maintain Third-Party Table Maintenance by adding insurers, Tax ID Numbers, and completing Pharmacy POS setup for contracted clients. Promoting and providing RPMS system training and education, incorporating National Standards, and reducing denials and deficiencies in error reports.
  • Assisted clients in complying with the accreditation process and performance improvement by completing on-site surveys, reviewing and implementing patient registration operations, customizing policies and procedures, clinical compliance, training programs, development, growth, and ongoing management of strategic planning and organizational development support.
  • Maintain the System of Award Management (SAM) for the company's registration with the federal government and renew it annually. Completed a GSA Schedule and submitted correspondence to Solicitations and RFPs from Federal and Tribal entities to provide healthcare consulting services.
  • Developed and integrated contract management templates, methods, and processes to streamline agreements.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Collected, arranged, and input information into database system.
  • Devised and implemented processes and procedures to streamline operations.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Served as lead negotiator and business contact for partner procurement process.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Gathered, organized and input information into digital database.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • 75,000.00 annually
  • 40 Hours p/week

Chief Operating Officer

Bernie Yazzie Consulting LLC
05.2018 - 05.2022
  • Responsible for maintaining company operations, such as payroll, accounting, invoicing, bank account tracking and reconciliation, expense management, budgeting, payment processing, accounts receivable, and accounts payable using QuickBooks.
  • Support the CEO in the day-to-day operations to perform administrative and executive duties more efficiently.
  • Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
  • Oversaw divisional marketing, advertising and new product development.
  • Maintained P&L and shouldered corporate fiscal responsibility.
  • Directed technological improvements, reducing waste and business bottlenecks.
  • Managed financial, operational and human resources to optimize business performance.
  • Developed innovative sales and marketing strategies to facilitate business expansion.
  • Analyzed industry trends and tracked competitor activities to inform decision making.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • As the Chief Operating Officer, duties include supervising, assigning tasks, and ensuring services are rendered to the client by the Managing Associate, Medical Coders, Billing, A/R, Clinical Application Coordinator, RPMS Administrator, and Patient Registration staff.
  • Negotiated contracts and agreements to secure favorable terms and maximize profits.
  • Identified and pursued business development opportunities to grow organization and increase revenue.
  • 40 Hours p/week
  • 100,000.00 annually

Medical Records Technician

San Xavier Health Center
09.2014 - 11.2016
  • Schedule patient appointments, complete clinical and individual provider schedules for clinical appointments utilizing the RPMS System and BPRM (Moonwalk System).
  • Updated and collected patient demographic and third-party insurance information for Patient Registration, such as Medicare, Medicaid, and Private Insurance.
  • Answer incoming calls, fax, mail, and return queries in response to patient voicemails promptly.
  • Send notifications from the Electronic Health Record to medical staff on behalf of patients.
  • Participated in Innovations in Planned Care, focusing on improving the efficiency and effectiveness of healthcare services, aiming to reduce waiting times, enhance patient access, and improve the quality of care.
  • Processed referrals by scheduling patient appointments, issuing denials, and approving funds for Contract Professional Services for the Purchased Referred Care (Contract Health Service).
  • Served as the Subject Matter Expert to Patient Registration and Business Office Staff and provided training and guidance.
  • GS-326-05-10
  • Identified new methods to optimize medical records management.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Uploaded physician progress notes, history, and physicals into electronic medical records.
  • Scanned medical records in digital format for easy retrieval and accessibility.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
  • Supported medical staff by providing organized and accurate medical records.
  • Responded to patient inquiries to provide information and details of medical records.
  • Printed and photocopied documents to provide patients with copies of medical records.
  • Maintained patient records systems by archiving, scanning, and indexing important documents and files.
  • Followed exact procedures for handling transfers and other releases of medical records.
  • Utilized electronic medical record systems to store, retrieve and process patient data.
  • 40 Hours p/week
  • $20.16 per hour

Office Automation Assistant

Chinle Comprehensive Health Care Facility
07.2013 - 09.2014
  • Abstracted medical information for reporting purposes to the CMS, CDC, NHSN, HCAHPS, PfP, Hospital Engagement Network (HEN), and GPRA for hospital reporting.
  • Abstract requires Hospital Inpatient Quality Reporting (IQR) core measures: Acute Myocardial Infarction (AMI), Emergency Department (ED), Immunization (IMM), Heart Failure (HF), Pneumonia (PN), Stroke (STK), Sepsis (SEP), Surgical Care Improvement (SCIP), Venous Thromboembolism (VTE), Perinatal Care (PC-01), Early Elective Delivery (EED) from the patients chart using RPMS reporting systems and submitting quarterly to the Quality Net Data Base.
  • Evaluated 200+ medical records for clinical case reviews for adequacy of care and compliance with clinical and regulatory guidelines, ensuring patient safety measures are accurately verified and shared with Hospital Executives.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Drafted common document templates to reduce time spent creating documents from scratch.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
  • Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Prepared graphs and forms to present to various clinical committees and executive management on benchmarking and trending health information statistics.
  • Complete Infection Control reports for the Healthcare-Associated Infection (HAI) hospital IQR program on two or more positive cultures, Central Line-Associated Bloodstream Infections (CLABSI), Catheter-Associated Urinary Tract Infections (CAUTI), MRSA Bacteria (MRSA), and/or Clostridium Difficile Infection (CDI) to the CMS, CDC, and Arizona State Infection Control Programs.
  • Coordinated with Infection Control, Risk Management, Performance Improvement, Environment of Care, and Safety/ Security to develop and support quality improvement and improve patient care. Hospital Surveying & Rounds.
  • GS-326-06-06
  • 40 Hours p/week
  • $19.71 per hour

Acting Lead Insurance Verifier

Chinle Indian Health Service
02.2009 - 07.2013
  • Verified and updated all third-party patient accounts and made corrections when necessary.
  • Provided technical support/maintenance and advice to Business Office/Patient Registration/Denial Management staff regarding third-party accounts and provided training.
  • Maintained health insurance web portals for various insurance companies as the administrator, and was responsible for providing access and passwords to staff who verified health insurance information.
  • Provide updates/training to staff within the patient registration, admissions, and business office on any changes and implementations in health care insurance plans and employer benefits.
  • Obtain Federal Tax Identification Numbers from insurance companies for the United Financial Management System (UFMS) that are active payers of the Indian Health Service.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Established team priorities, maintained schedules and monitored performance.
  • Developed detailed plans based on broad guidance and direction.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Assisted patients with understanding personalized insurance coverage and benefits.
  • Achieved insurance pre-authorizations to enable timely patient procedures.
  • Updated patient records with accurate, current insurance policy information.
  • Generated reports to track insurance verifications and claim progress.
  • Trained new staff on current, correct insurance verification procedures.
  • Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
  • Assisted with medical coding and billing tasks.
  • Registered and verified patient records before triage with most up-to-date information.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Managed Third Party Insurance Program for One Hospital and Three Satellite Health Centers (Chinle Service Unit). Participated in weekly and monthly huddles with the business office management in the service unit.
  • Reduced a two-year backlog of Private Insurance Verifications and streamlined the Workers' Compensation, Motor Vehicle Accident, and Third-Party Injury billing and verification process.
  • Maintained the Private Insurance Log, Private Insurance cheat sheets by employer, and managed two private insurance verifiers.
  • GS-679-05-0 5
  • 40 Hours p/week
  • $17.50 per hour

Medical Support Assistant (OA)

Pinon Health Center
06.2006 - 02.2009
  • Updated and collected Patient Information for Patient Registration.
  • Implemented Patient Registration Process and trained new staff for the new facility.
  • Verified and updated all third-party patient accounts for Medicare, Medicaid, and Private Insurance.
  • Completed the master index and number control log audit, and made corrections when necessary.
  • Implemented Workers' Compensation and trained health center staff and individual providers.
  • Referred potential eligible patients to Benefits Coordinators for Alternate Resources.
  • Followed up on denied third-party accounts and made corrections when necessary for payment.
  • Acted as an alternate patient advocate to ensure customer service and patient complaints were addressed and resolved promptly and efficiently.
  • GS-679-05-03
  • 40 HRS PER/WK
  • $14.80 per hour

Medical Support Assistant (OA)

Gallup Indian Medical Center
10.2003 - 06.2006
  • Updated and collected Patient Information for Patient Registration from all outpatient clinics on a rotating schedule (internal medicine, family medicine, urgent care, pharmacy, optometry, surgical, orthopedics, pediatrics, and emergency).
  • Verified and updated all third-party patient accounts (Medicare, Medicaid, and Private Insurance) and made corrections when necessary from the appointment listing and flagged as billable listing, reducing denials and errors and increasing revenue to reach the facility's goal of collecting 100 million dollars in revenue for the fiscal year.
  • Referred potential eligible patients to Benefits Coordinators for Alternate Resources, increasing enrollment for patients without alternate resources.
  • Knowledge of specialized medical terminology, various clinical systems, and organizational structure to complete verification of health insurance and prior authorization, as well as maintain communication with medical records to assemble patient information to initiate a new record or reactivate retired records.
  • Complete and process the name change of patients who submit documentary proof of name change, i.e., Birth Certificate, Marriage License, and Court Order. Update the patient's RPMS files and obtain copies of the documents submitted that support or verify the name change, and recover patient health records with the new name, and record the change in the Master Out guide log located in the medical records file room.
  • Complete enumeration at birth, send a message from Social Security, acknowledge paternity forms for birth certificate purposes, and refer to a notary public when necessary.
  • Completed inpatient admissions and obtained proper signatures and consents from the patient.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • GS-679-04-03
  • 40 HRS PER/WK
  • $12.95 per hour

Medical Record Technician (OA)

Gallup Indian Medical Center
11.2002 - 10.2003
  • Analyze incoming outpatient records, labs, and discharges. Identify discrepancies and ensure forms are filed in the appropriate tabs, the proper sequence is followed, and the record is filed correctly.
  • Established by policies and procedures. Analyze patient records to ensure 1. that the correct identity of the patient has been made 2. Whether inpatient or outpatient treatment has been sought. 3. Whether or not the patient has been previously treated at the facility. 4. The physician's name corresponds and is signed in the patient's health records.
  • Review and screen requests to release medical information by interpreting and applying the Privacy Act of 1974, Health Insurance Portability and Accountability Act (HIPAA), and correspondence policies governing releasing information or health records to individual patients and other medical facilities.
  • Assemble records in proper sequence and file all forms in proper sequence established by policies and procedures, e.g., Admission Labs and Radiology reports. Receive and sort correspondence and miscellaneous reports (immunization, x-ray, and EKG) by unit numbers and file each report in the patient's clinical records in the appropriate section.
  • Retrieve retired/inactive charts from storage and re-activate. Re-file in the incoming patient charts. Responsible for purging patient health records and preparing for onsite filing. Retrieve and combine federal storage charts with the patient's active chart. Purge storage and inactive patient medical records for California, Denver, and Fort Worth federal storage
  • Audit medical record sections on a continuous and as-needed basis to limit medical chart misfiles. Perform general receptionist duties such as answering questions, directing people to various departments, and providing instructions. Receive routine calls and visitors. Relay incoming and outgoing calls to professional staff. Deliver patient records, slips, documents, and other items for the medical record department. Retrieve and appropriately distribute finished or completed patient charts to the appropriate location or staff on a continuous and as-needed basis promptly.
  • GS-675-03
  • 40 HRS PER/WK
  • $9.72 per hour

HIM Clerk/Technician

Sage Memorial Hospital
07.2002 - 10.2002
  • Deliver patient records, slips, documents, and other items for the medical record department. Retrieve and appropriately distribute finished or completed patient charts to the appropriate location or staff on a continuous and as-needed basis promptly.
  • Completed the annual purging of records and filed inactive records on site.
  • Coded diagnoses and procedures using numerous entries and editing options for outpatient, inpatient, day surgery, emergency room, and emergency room observations utilizing the Medi-Tech system and using the computer-assisted coding system (3M Coding and Reimbursement System) by selecting the most accurate and descriptive CPT, ICD-9-CM, HCPCS, E/M Codes; verify and correct as necessary the classification codes and modifiers.
  • Corrected error conditions, including entry of parts of the outpatient and all other medical forms, using data entry mnemonics to facilitate entry of data items.
  • Completed documentation analysis and submitted queries to the medical provider for clarification and correction, as well as incomplete signatures.
  • Released patient records and information adhering to the HIPAA Privacy laws of 1996.
  • 40 HRS PER/WK
  • Volunteer
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.

Nursing Assistant

Tsoyei Nursing Home
02.2002 - 06.2002
  • Perform routine duties on an assigned shift in the care of the physically ill, mentally disabled, and elderly patients in a nursing facility. At the beginning of each shift, receive a briefing from the LPN or RN regarding each patient's condition.
  • Accept the assignment of each patient for whom care will be provided on the shift. Act as an interpreter for professional medical personnel; translate patient information into English and instructions into Navajo whenever required.
  • Take each patient's Blood Pressure, Temperature, Pulse, and Respiration. Turn and position bed rest patients and relieve pressure areas of the patient as required.
  • Help feed patients during mealtimes. Assist with personal care and hygiene, including showers and grooming such as washing, shaving, brushing teeth, and hair as necessary. Assist patients with dressing in clean clothes. Ensure that the patient is presentable and comfortable throughout the day while carrying on with their daily activities.
  • Observe and supervise all nursing assistants during shifts and inspect facilities to ensure proper care and services. Update supervisors on any needed performance improvement or updates on performance progress in the nursing area and patient care areas. Inform the patient's family of their progress and health concerns.
  • Observed or examined patients to detect symptoms that required medical attention, such as bruises or open wounds.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Maintained inventory of all medical equipment and supplies; maintained shift reports submitted by nursing assistants for statistical purposes.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Helped patients complete arange of motion exercises to prevent loss of function during care.
  • Collected patients' soiled linens, clothing, and pretreated stains and completed laundry.
  • Performed Janitorial duties during the night shift, inspected the facility and grounds, and picked up trash or other debris impacting appearance or movement flows between spaces
  • 40 HRS PER/WK
  • $9.05 per hour

Medical Support Assistant (OA)

Gallup Indian Medical Center
09.2001 - 11.2001
  • Updated and collected Patient Information for Patient Registration.
  • Verified and updated all third-party patient accounts and made corrections when necessary.
  • Interviewed patients to verify and update clinical and demographic records.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Oriented and trained new staff on proper procedures and policies.
  • Referred potential eligible patients to Benefits Coordinators for Alternate Resources.
  • GS-679-05
  • Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
  • Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
  • 40 HRS PER/WK
  • $11.32 per hour

Funeral Director

Tse Bonito Mortuary
09.2000 - 09.2001
  • Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
  • Coordinated transportation of remains between medical facilities, funeral homes, and burial locations.
  • Discussed pre-arranged funeral options and explained pricing to clients.
  • Discussed the nature of funeral service, disposition of remains, and funeral costs with family members.
  • Arranged transportation between sites for remains, mourners, pallbearers, and members of the clergy.
  • Helped families select funeral and burial details from a range of available options.
  • Drafted and published obituaries on behalf of families served.
  • Completed death certificates, burial permits, and other legal documents for families.
  • Secured and filed burial permits and made funeral arrangements.
  • Improved appearance of remains with use of cosmetics.
  • Performed embalming procedures and updated case study reports.
  • Embalmed human remains to slow decomposition.
  • Perform business office duties by keying in funeral record information into the TDAW database system, which maintains the arrangement, billing, accounting applications, reports, forms, and trust fund management records. Complete and file funeral and financial records. Prepare and complete contracts, final reports, and forms, and file them in appropriate locations.
  • Closed and secured caskets and led funeral corteges to churches and burial sites.
  • Displayed the highest level of professionalism and sensitivity when dealing with grieving family members.
  • Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
  • Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
  • Communicated with insurance companies to secure death benefits for payment of services.
  • Completed duties of a Mobile Home Park Manager and Storage Business that the funeral home owned by communicating effectively with residents, and storage customers. Introduced and monitored lease renewals, monthly rental collections. Scheduled Maintenance and conducted regular inspections of both the mobile home parks and storage properties for damage and preventive maintenance.
  • 40 HOURS P/WK
  • $11.09 per hour

Education

Some College (No Degree) - Health Information Management

University of Arizona Global Campus
Chandler, AZ

Associate of Science Degree - Health Information Technology

Ultimate Medical Academy
Tampa, FL
07.2015

Skills

  • RPMS, Medi-Tech, EMR/EHR, and Table Maintenance Management
  • Business Office, Health Information, and Patient Access Management
  • Healthcare Compliance & Regulatory Reporting
  • Data Abstraction, Analysis, and Management
  • Medical Anatomy, Terminology, and Physiology
  • Medical billing, coding, denial management, and insurance verification
  • Customer, Safety, and Quality Management
  • Policy implementation, understanding, and writing
  • Multitasking, organization, and project management
  • Accounting, Bookkeeping, Labor law compliance, Benefits programs, Payroll administration, Performance appraisal, Team Leadership and Management

Timeline

Patient Access Associate Senior Consultant

Bernie Yazzie Consulting LLC
05.2025 - 07.2027

Community Health Representative

New Mexico Social Justice & Equity Institute
03.2025 - 04.2025

Statistical Technician

Navajo Department of Workforce
11.2024 - 12.2024

Patient Access Senior Associate Consultant

Bernie Yazzie Consulting LLC
04.2024 - 08.2024

Administrative Assistant- PCMH

Dilkon Medical Center
03.2024 - 04.2024

Compliance, Contracting, and Healthcare Consultant

Bernie Yazzie Consulting LLC
10.2022 - 01.2024

Chief Operating Officer

Bernie Yazzie Consulting LLC
05.2018 - 05.2022

Medical Records Technician

San Xavier Health Center
09.2014 - 11.2016

Office Automation Assistant

Chinle Comprehensive Health Care Facility
07.2013 - 09.2014

Acting Lead Insurance Verifier

Chinle Indian Health Service
02.2009 - 07.2013

Medical Support Assistant (OA)

Pinon Health Center
06.2006 - 02.2009

Medical Support Assistant (OA)

Gallup Indian Medical Center
10.2003 - 06.2006

Medical Record Technician (OA)

Gallup Indian Medical Center
11.2002 - 10.2003

HIM Clerk/Technician

Sage Memorial Hospital
07.2002 - 10.2002

Nursing Assistant

Tsoyei Nursing Home
02.2002 - 06.2002

Medical Support Assistant (OA)

Gallup Indian Medical Center
09.2001 - 11.2001

Funeral Director

Tse Bonito Mortuary
09.2000 - 09.2001

Some College (No Degree) - Health Information Management

University of Arizona Global Campus

Associate of Science Degree - Health Information Technology

Ultimate Medical Academy

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