MYRRIAH ALTON
Verona,PA
Summary
Results-focused Retail Manager passionate about optimizing the customer journey. Skilled in aligning store operations with brand standards to boost revenue and deliver premium consumer experiences.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
Goodwill
Penn Hills, Pittsburgh
01.2026 - Current
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and developed team members to enhance customer service and operational efficiency.
- Managed inventory control, optimizing stock levels to minimize waste and maximize sales potential.
- Implemented visual merchandising strategies to improve product presentation and drive customer engagement.
- Coordinated staff schedules, balancing labor needs with peak business hours for improved productivity.
- Facilitated regular team meetings to promote communication, share feedback, and foster a positive work environment.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Team Leader, Sales Operations
Goodwill
Penn Hills, Pennsylvania
06.2025 - 01.2026
- Oversaw daily sales operations to enhance team productivity and efficiency.
- Developed training programs for new staff, improving onboarding experience and retention rates.
- Implemented process improvements that streamlined workflow and reduced operational delays.
- Analyzed sales data to identify trends and inform strategic decision-making.
- Responded to customer inquiries, resolving issues promptly to maintain high satisfaction levels.
- Boosted team performance by implementing efficient sales strategies and techniques.
Cashier-retail floor associate
Dollar Tree
Verona, PA
01.2024 - 06.2025
- -Fully cross-trained to assist with cash register operations
- -Daily handling. customer transactions including bagging, packing, and assisting customers.
- -Opening front of store operations for opening shifts getting front of store prepared for the day.
Seasonal Retail Associate
Kohls
Monroeville, PA
09.2023 - 01.2025
- -On a daily engaging customers by greeting them and offering assistance with products and services.
- -Operating cash registers, including “counting up and counting down” register drawers for opening and closing shifts.
- -Scanning items, bag merchandise, and properly handling different methods of payment.
- -Stocking merchandise, cycle counts, and accounting for inventory.
Seasonal Cashier
Burlington Coat Factory
Monroeville, PA
09.2024 - 01.2025
- Deliver excellent customer service with a positive, professional attitude.
- Accurately and efficiently ring on register.
- Process layaways, returns, and exchanges.
- Perform other tasks as assigned by manager from time-to-time.
Education
College Experience - Healthcare Management And Administration
University of Phoenix
Tempe, AZGeneral Studies/Nursing Potential
CCAC-Community College of Allegheny County, Boyce Campus
05.2022
Skills
-Team Leadership
-Financial Acumen
-Performance Management
-Operational Efficiency
Customer service
Customer experience
Customer service and engagement
Inventory control
Retail operations
Customer relations
Store organization
Time management
Team building and leadership
Store opening and closing
Attention to detail
Customer service management
Staff supervision
Store operations
Team management
POS systems
Employee scheduling
Hiring and training
Upselling and cross selling
Accomplishments
Learn & Earn Pittsburgh Partnership
-Graduated and completed the learn and earn work program successfully.
2021-2025
Timeline
Assistant Store Manager
Goodwill
01.2026 - Current
Team Leader, Sales Operations
Goodwill
06.2025 - 01.2026
Seasonal Cashier
Burlington Coat Factory
09.2024 - 01.2025
Cashier-retail floor associate
Dollar Tree
01.2024 - 06.2025
Seasonal Retail Associate
Kohls
09.2023 - 01.2025
College Experience - Healthcare Management And Administration
University of Phoenix
General Studies/Nursing Potential
CCAC-Community College of Allegheny County, Boyce Campus