Myrtha Mesidor
Naples
Summary
Proven to excel in fast-paced environments, I leveraged my inventory management and relationship-building skills at Amazon to enhance customer satisfaction significantly. By implementing innovative strategies and fostering team collaboration, I ensured optimal stock levels and streamlined processes, demonstrating my adaptability and commitment to excellence.
Overview
9
9
years of professional experience
Work History
Seasonnal Fullfillment Associate
Amazon
11.2024 - 01.2025
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Administrative Assistant
Arche Haiti
04.2019 - 06.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Volunteered to help with special projects of varying degrees of complexity.
- Transcribed and organized information to assist in preparing speeches and presentations.
Administrative Assistant
Agroservice
03.2019 - 12.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Volunteered to help with special projects of varying degrees of complexity.
Cashier
Sogexpress
01.2019 - 04.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Teacher
Academie De L'Enfant
09.2015 - 07.2017
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Education
Associate of Science - Accounting
INAGHEI
Port-au Prince,Haiti07-2013
Associate of Science - Education
FIA
Carrefour, Haiti05-2013
High School Diploma -
Juvenat College Sacré-coeur
Port Au Prince, Haiti07-2009
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Workplace safety
- Courteous and professional
- MS office
- Team cooperation
- Inventory and stocking
- Reliable and responsible
- Adaptability and flexibility
Timeline
Seasonnal Fullfillment Associate
Amazon
11.2024 - 01.2025
Administrative Assistant
Arche Haiti
04.2019 - 06.2024
Administrative Assistant
Agroservice
03.2019 - 12.2019
Cashier
Sogexpress
01.2019 - 04.2019
Teacher
Academie De L'Enfant
09.2015 - 07.2017
Associate of Science - Accounting
INAGHEI
Associate of Science - Education
FIA
High School Diploma -
Juvenat College Sacré-coeur
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