Myrtho Severe
Orlando,FL
Summary
Personable Assistant Branch Manager skilled at providing empowering team leadership while ensuring efficient and productive branch operations. Accustomed to offering actionable solutions for process optimization resulting in reduced corporate costs. Results-oriented Assistant Branch Manager with extensive experience developing high net worth client relationships and referral networks. Top-performer with track record of consistently meeting or exceeding sales goals. Talented at educating customers on banking services and products and recommending best options to meet long- and short-term needs.
Overview
19
19
years of professional experience
Work History
SENIOR ASSISTANT BRANCH MANAGER & OPERATIONS MANAGER
FIRST CENTRAL SAVINGS BANK
10.2017 - Current
- Manages the bank's day-to-day operations, including providing supervision and oversight to employees, monitoring and streamlining operations, recruiting, and hiring personnel, managing accounting functions, and overseeing transactions
- Provides supervision and oversight to personnel, enforcing compliance with internal and external guidelines, policies, and procedures
- Manages several aspects of business operations, including resource management, personnel development, customer relations, and managing external partnerships
- Spearheads continuous improvement activities, including procedure, process, quality, and productivity improvements
- Identifies loopholes and opportunities to improve operations
- Provides supervision and oversight to personnel, coaching team members on properly executing responsibilities and department objectives to ensure a consistent positive banking experience
- Monitors and evaluates the operational performance by conducting needs assessments, performance reviews, and cost-benefit analysis, increasing quality assurance
- Performs compliance management tasks, including identifying and managing existing and emerging risks and resolving compliance-related concerns
- Conducts routine audits of branch cash on hand, including ATMs and Vault, negotiable drafts, foreign currency, and negotiable items
SALES & SERVICE MANAGER
TD BANK
01.2011 - 10.2017
- Provided exceptional customer service and utilized cross-selling techniques concerning products and services that fit customers' individual needs
- Led daily activities associated with delivering sales and service, fostering relationships in the community, and increasing the awareness of bank offerings
- Partnered with Sales Consultants to develop sales targets and goals, implementing plans of action to exceed benchmarks and revenue goals
- Assisted with the sales department's day-to-day operations, including establishing sales targets, supervising subordinates, ensuring adherence to standard operating procedures, service and quality standards, and department management
- Grew sales revenue, cross-sales, and investment referrals through coaching bankers and tellers
- Provided supervision and oversight to subordinates and developed best practice guides, standard operating procedures, information, and data management strategies for the department, improving the detection and prevention of fraudulent transactions and counterfeit items.
TELLER & SENIOR CUSTOMER SERVICE MANAGER
TD BANK
08.2004 - 01.2011
- Oversaw day-to-day bank and customer service operations, ensuring adherence to internal and external policies, guidelines, and quality standards
- Provided exceptional account management and membership services to new and current members
- Processed account transactions, including deposits, withdraws, transfers, loan advances, and general account management
- Collaborated across departmental teams to resolve operational challenges
- Led essential communication task forces fostering cohesive communication between leadership, organizational stakeholders, vendors, and project contributors
- Collaborated with operations leadership to develop solutions to fill in gaps pertaining to customer expectations
- Complied with local and federal regulations, including bank policies and procedures such as the Bank Secrecy and the USA Patriot Act
- Managed product experience, identifying product vision and requirements to provide an efficient experience for customers
- Monitored the return of investment for products and conducted routine audits of key functions ensuring data integrity and that product improvements were implemented and maintained
- Page 2
Education
B.S - Business Management & Finance
BROOKLYN COLLEGE
New York, NYSkills
- Prioritization & Problem Solving
- Verbal & Written Communication
- Operations Management
- Organized & Resourceful
- Record Organization & Management
- Policy Development & Enforcement
- Performance Assessment
- Computer Software Proficiency
- Microsoft Office Applications
- Business Leadership
- Financial Statement Review
- Staff Recruitment
- Relationship Management
- Banking
- Bottom Line LoanMaster Loan Servicing
Languages
Haitian Creole
Native or Bilingual
Timeline
SENIOR ASSISTANT BRANCH MANAGER & OPERATIONS MANAGER
FIRST CENTRAL SAVINGS BANK
10.2017 - Current
SALES & SERVICE MANAGER
TD BANK
01.2011 - 10.2017
TELLER & SENIOR CUSTOMER SERVICE MANAGER
TD BANK
08.2004 - 01.2011
B.S - Business Management & Finance
BROOKLYN COLLEGE
Similar Profiles
Bailey AndrewsBailey Andrews
Financial Assistant at Central Savings BankFinancial Assistant at Central Savings Bank
ANS SIDDIQUEANS SIDDIQUE
Junior National Savings at Central Directorate Of National SavingsJunior National Savings at Central Directorate Of National Savings
Harjinder KaurHarjinder Kaur
FSA at Ohio Savings Bank A Division Of New York Community BankFSA at Ohio Savings Bank A Division Of New York Community Bank