Myrtice Lennon
Middletown,NJ
Summary
Detail-oriented and dependable coordination professional with experience supporting teams, managing schedules, and keeping projects and operations organized. Skilled in handling day-to-day logistics, improving workflows, and maintaining clear communication across departments. Comfortable working in fast-paced environments and known for staying on top of tasks, timelines, and follow-ups to ensure everything runs well.
Overview
26
26
years of professional experience
Work History
Clerk II
Middlesex County Ride
04.2005 - Current
- Organized and delivered training programs for new hires, improving onboarding efficiency and overall team performance.
- Maintained open communication with third-party transportation providers to ensure seamless coordination and reliable service for clients.
- Participated in management meetings, offering strategic insights to enhance services for WorkFirst participants, seniors, and individuals with disabilities.
- Scheduled and managed client appointments, optimizing the availability and increasing client satisfaction.
- Provided high-level customer service by resolving inquiries and account issues, contributing to increased client retention.
- Addressed escalated calls with professionalism and empathy, delivering tailored solutions within policy guidelines.
- Monitored and managed team productivity metrics, streamlining workflow to consistently meet service quality goals.
- Prepared comprehensive reports on operations and financials, supporting data-informed decision-making.
- Managed projects from initiation through completion within budget constraints, demonstrating strong organizational capabilities.
- Developed procedures for eligibility determinations and referrals, ensuring clients received appropriate assistance.
- Coordinated with social workers, delivering critical applicant information to support service delivery.
- Completed and processed documentation for school enrollment, employment, healthcare, and childcare support.
Senior Medical Receptionist
Milestone Pediatric Group
01.2000 - 02.2005
- Supervised the front desk operations, ensuring a welcoming and professional environment for patients and visitors.
- Scheduled patient appointments based on medical protocol, provider availability, and diagnostic requirements.
- Documented and maintained accurate patient information in electronic health records, supporting compliance and care continuity.
- Managed insurance and patient payments, ensuring accurate financial records for billing and reporting purposes.
- Maintained strict confidentiality of sensitive information in compliance with HIPAA regulations.
- Trained and mentored new reception staff in office procedures, medical terminology, and coding practices.
- Promoted strong communication across administrative and clinical teams to support daily operations.
- Teamed with physicians and nursing staff to coordinate patient care and optimize clinic efficiency.
Skills
- Project & Operations Coordination
- Scheduling & Calendar Management
- Budget Tracking & Expense Reporting
- Cross-Functional Communication
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- CRM & Database Management
- Conflict Resolution & Problem Solving
- Process Improvement & Task Prioritization
- Document Management & Reporting
Timeline
Clerk II
Middlesex County Ride
04.2005 - Current
Senior Medical Receptionist
Milestone Pediatric Group
01.2000 - 02.2005
Similar Profiles
HEBA MOHSENHEBA MOHSEN
Care Manager at Coordinated Family Care Of Middlesex CountyCare Manager at Coordinated Family Care Of Middlesex County
Jessica FloresJessica Flores
Custodian at Middlesex County CollegeCustodian at Middlesex County College
Victoria SedefianVictoria Sedefian
ELA Pull Out Resource Room Teacher (4-7) at Middlesex County STEM Charter SchoolELA Pull Out Resource Room Teacher (4-7) at Middlesex County STEM Charter School
Patrick BurnsPatrick Burns
Senior Manager - Payment Processing at Barnes & Noble Education, Inc.Senior Manager - Payment Processing at Barnes & Noble Education, Inc.
Melissa CourtneyMelissa Courtney
Paraprofessional at Middletown Township Board of EducationParaprofessional at Middletown Township Board of Education