Myrtis Piggue

Provide executive consulting services focused on business strategy and operational leaders to improve efficiency, scalability, and long-term business performance.

• Led strategic planning initiatives to align client goals with organizational capabilities.
• Collaborated with senior leadership to set long-term objectives for the company.
• Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
• Developed and implemented operational frameworks to enhance project effectiveness.
• Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
• Implemented systems for tracking progress on key initiatives or projects.
• Streamlined supply chain management to reduce costs and improve efficiency.
• Analyzed customer feedback data to identify trends in product performance or customer service issues.

Led strategic initiatives focused on operational excellence, financial performance, compliance, and customer service.

• Enhanced department production rating by 45% by developing business plans and driving loan servicing growth strategy.
• Led projects improving process efficiencies and managed corporate restructuring initiatives, enhancing operational effectiveness.
• Directed annual budgeting processes, ensuring alignment with company objectives through GAAP analysis and market trend updates.
• Conducted operational cost reviews to minimize cost increases during growth, identifying and eliminating wasteful practices.
• Negotiated contract specifications with major vendors to optimize terms and foster business growth.
• Prepared business locations for timely internal and external audits, meeting all deadline requirements.
• Provided executive updates on project progress and networked with industry contacts for competitive insights and best practices.

Led enterprise fraud operations responsible for fraud prevention, dispute management, quality assurance, regulatory compliance, and operational performance.

• Managed credit card fraud and dispute claims with adherence to federal and state regulations.
• Consulted with executive-level management to enhance strategy effectiveness and fraud prevention processes.
• Built and managed a team of exempt associates in fraud management, quality assurance, requirements management, and regulation management to enhance operational efficiency.
• Identified growth opportunities and reduced expenses through implementation of novel systems and improved resource allocation strategies.
• Delegated tasks and set priorities to optimize team performance and achieve organizational goals.
• Produced accurate, timely reports on project activities to support strategic decision-making.
• Planned and led team meetings to review business results, communicate priorities, and maintain alignment.

Managed fraud resolution operations while leading projects designed to improve customer service, operational performance, and regulatory compliance.

• Identified innovation opportunities and set strategic directives for fraud prevention and resolution, influencing business and technical leaders to consolidate all customer fraud issues onto a single sign-on platform.
• Managed fraud claims processes ensuring compliance with federal and state regulations (Z, CC, and E) and delivering accurate executive-level reporting.
• Oversaw tactical and strategic activities within the business, focusing on cost, schedule, contract performance, variance, and risk analysis.
• Coached and mentored 18 staff members, providing constructive feedback and supporting their long-term career growth.
• Collaborated with departments to establish direct channels, streamlining operations and enhancing interdepartmental communication.

Progressed into leadership positions overseeing underwriting support operations, policy administration, and customer service.

• Managed application processing, payment processing, corrections, endorsements, and cancellations to ensure timely and accurate service delivery.
• Developed, implemented, and monitored new underwriting guidelines for the agency.
• Identified systematic problems and root causes, implementing solutions that enhanced service delivery and resolved recurring issues.
• Investigated claims, conducted field audits, determined losses, and reported findings.
• Led department meetings to build team cohesiveness and coordinate projects.
• Supervised both exempt and non-exempt associates.
• Drafted quarterly reports for upper management, summarizing key findings and recommendations to inform strategic decisions.