Myrtle Griffin
San Antonio,TX
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
31
31
years of professional experience
Work History
Waitress
Sharis Corporation
09.1992 - 03.2023
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality
Buffet Server
Emerald Queen Casino
08.2004 - 08.2007
- Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Responded to guest inquiries and requests promptly and courteously.
- Adhered to all health and safety regulations while serving food and beverages.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Answered guest questions about event plans and food service choices.
Education
Diploma - Medical Billings
Bryman College
Tacoma WA05.2004
Skills
- Special Requests and Substitutions
- Check Payment Processing
- Dining Customer Service
- Cool Under Pressure
- Dining Room Cleaning and Upkeep
- Upselling
- Accuracy and Efficiency
- Dessert Preparation
- Transactions and Cash Handling
- Hospitality Service Expertise
- Safe Food Handling Guidelines
- Train Employees
- Customer Service and Rapport
Timeline
Buffet Server
Emerald Queen Casino
08.2004 - 08.2007
Waitress
Sharis Corporation
09.1992 - 03.2023
Diploma - Medical Billings
Bryman College
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