Myrtle Lister
Summary
Customer Service Representative with 8+ years of experience in delivering exceptional service and building strong client relationships. Demonstrates expertise in complex problem-solving and teamwork, leveraging attention to detail and critical thinking to enhance customer satisfaction. Passionate about driving business growth through innovative solutions and effective communication.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work History
Customer service Representative
Tek systems
REMOTE
04.2025 - 05.2025
- Company Overview: (Seasonal contract)
- Resolved customer issues, enhancing satisfaction and loyalty.
- Effectively and professionally resolved shareholders concerns.
- Listened attentively to elevate customer interactions.
- Efficiently addressed queries, reducing response times.
- Performed data entry to support customer service operations.
- Escalate complaints and issues to Supervisor when necessary.
- Keep up to date on Campaign specifics.
- Update database in a timely and accurate manner after each call.
- respond to inbound calls within an acceptable time period in a courteous and professional manner.
- respond via email or telephone, to inquiries received via email or internet.
Customer Service Advocate
Vxi
01.2020 - 01.2024
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Diagnosed and resolved hardware/software issues, achieving high user satisfaction and reducing downtime.
- Scheduled appointments and maintained support efficiency, balancing speed with thorough solutions.
- Provided empathetic, step-by-step guidance to users with diverse technical backgrounds, ensuring clear communication and successful outcomes.
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing, and support policies and procedures.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Trained new personnel regarding company operations, policies, and services.
- Delivered prompt service to prioritize customer needs.
Customer Support Specialist
Afni
01.2018 - 01.2020
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Diagnosed and resolved hardware/software issues, achieving high user satisfaction and reducing downtime.
- Scheduled appointments and maintained support efficiency, balancing speed with thorough solutions.
- Provided empathetic, step-by-step guidance to users with diverse technical backgrounds, ensuring clear communication and successful outcomes.
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing, and support policies and procedures.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Trained new personnel regarding company operations, policies, and services.
- Delivered prompt service to prioritize customer needs.
Customer Service Associate
Kelly Connect
01.2017 - 07.2018
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Diagnosed and resolved hardware/software issues, achieving high user satisfaction and reducing downtime.
- Scheduled appointments and maintained support efficiency, balancing speed with thorough solutions.
- Provided empathetic, step-by-step guidance to users with diverse technical backgrounds, ensuring clear communication and successful outcomes.
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing, and support policies and procedures.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Trained new personnel regarding company operations, policies, and services.
- Delivered prompt service to prioritize customer needs.
Education
High School Diploma -
Daleville High School
Daleville, AL 08.2008 - 05.2016
Skills
- Customer Service
- Microsoft Office Suite
- Inbound & Outbound Calling
- Complex Problem-Solving
- Teamwork & Collaboration
- Attention to Detail
- Critical Thinking
- Typing Proficiency
- Microsoft Excel
- Data Analysis
- Sales Strategies
- Customer Retention
- Conflict Resolution
- Type 40 wpm
Timeline
Customer service Representative
Tek systems
04.2025 - 05.2025
Customer Service Advocate
Vxi
01.2020 - 01.2024
Customer Support Specialist
Afni
01.2018 - 01.2020
Customer Service Associate
Kelly Connect
01.2017 - 07.2018
High School Diploma -
Daleville High School
08.2008 - 05.2016
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