Myrtle Lister
US
Summary
Customer Service Representative with 8+ years of experience in delivering exceptional service and building strong client relationships. Demonstrates expertise in complex problem-solving and teamwork, leveraging attention to detail and critical thinking to enhance customer satisfaction. Passionate about driving business growth through innovative solutions and effective communication.
Overview
9
9
years of professional experience
Work History
Technical Support Representative
Shyftoff
09.2025 - Current
- Resolved technical issues for customers through phone, email, and chat support.
- Diagnosed software and hardware problems, providing effective solutions within established timeframes.
- Collaborated with cross-functional teams to enhance product knowledge and customer satisfaction strategies.
- Developed training materials to onboard new representatives and improve team performance.
- Conducted troubleshooting sessions, ensuring accurate resolutions to enhance user experience.
- Used ticketing systems to manage and process support actions and requests.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Developed user-friendly guides for common issues, reducing volume of support tickets.
- Assisted customers through live chat,email and phone.
Customer service Representative
Tek systems
04.2025 - 05.2025
- Company Overview: (Seasonal contract)
- Resolved customer issues, enhancing satisfaction and loyalty.
- Effectively and professionally resolved shareholders concerns.
- Listened attentively to elevate customer interactions.
- Efficiently addressed queries, reducing response times.
- Performed data entry to support customer service operations.
- Escalate complaints and issues to Supervisor when necessary.
- Keep up to date on Campaign specifics.
- Update database in a timely and accurate manner after each call.
- respond to inbound calls within an acceptable time period in a courteous and professional manner.
- respond via email or telephone, to inquiries received via email or internet.
- Managed high-volume calls, ensuring timely resolution of service-related issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Advocate
Vxi
01.2020 - 01.2024
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Diagnosed and resolved hardware/software issues, achieving high user satisfaction and reducing downtime.
- Scheduled appointments and maintained support efficiency, balancing speed with thorough solutions.
- Provided empathetic, step-by-step guidance to users with diverse technical backgrounds, ensuring clear communication and successful outcomes.
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing, and support policies and procedures.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Trained new personnel regarding company operations, policies, and services.
- Delivered prompt service to prioritize customer needs.
Customer Support Specialist
Afni
01.2018 - 01.2020
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Diagnosed and resolved hardware/software issues, achieving high user satisfaction and reducing downtime.
- Scheduled appointments and maintained support efficiency, balancing speed with thorough solutions.
- Provided empathetic, step-by-step guidance to users with diverse technical backgrounds, ensuring clear communication and successful outcomes.
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing, and support policies and procedures.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Trained new personnel regarding company operations, policies, and services.
- Delivered prompt service to prioritize customer needs.
Customer Service Associate
Kelly Connect
01.2017 - 07.2018
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Diagnosed and resolved hardware/software issues, achieving high user satisfaction and reducing downtime.
- Scheduled appointments and maintained support efficiency, balancing speed with thorough solutions.
- Provided empathetic, step-by-step guidance to users with diverse technical backgrounds, ensuring clear communication and successful outcomes.
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing, and support policies and procedures.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Trained new personnel regarding company operations, policies, and services.
- Delivered prompt service to prioritize customer needs.
Education
High School Diploma -
Daleville High School
Daleville, ALSkills
- Customer Service
- Microsoft Office Suite
- Inbound & Outbound Calling
- Complex Problem-Solving
- Teamwork & Collaboration
- Attention to Detail
- Critical Thinking
- Typing Proficiency
- Microsoft Excel
- Data Analysis
- Sales Strategies
- Customer Retention
- Conflict Resolution
- Type 40 wpm
- Technical troubleshooting
- Remote support
- Call center operations
- Active listening
- Network diagnostics
- Application support
- Complaint resolution
- Appointment scheduling
- Mac systems
- LAN/WAN
Timeline
Technical Support Representative
Shyftoff
09.2025 - Current
Customer service Representative
Tek systems
04.2025 - 05.2025
Customer Service Advocate
Vxi
01.2020 - 01.2024
Customer Support Specialist
Afni
01.2018 - 01.2020
Customer Service Associate
Kelly Connect
01.2017 - 07.2018
High School Diploma -
Daleville High School