HIM OFFICE COORDINATOR II
Montefiore Medical Center
10.2021 - Current
- Manage incoming and outgoing correspondence, including emails, faxes, mail, and packages.
- Conduct management tasks in absence of upper management to ensure daily tasks and operations is running efficiently.
- Perform QA/QI sampling of work processed by team members to ensure department standards.
- Assist management with rollout of new initiatives to ensure staff becomes familiarized with new processes implemented.
- Process and validate requests for medical records for different entities in timely manner.
- Gather vital records on admissions, discharge, deaths, births, and types of treatment; ensured 100% compliance with New York State and HIPAA laws!
- Train team members using ROI module in EPIC and other systems related to release of information.
- Interacted with customers by phone, email, or in-person to provide information.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
- Reported to senior management on organizational performance and progress toward goals.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Trained team members on new services and products to support promotional efforts.