Myrus E. James
Silver Spring,MD
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
15
15
years of professional experience
Work History
Collections Specialist 1
M&T Bank, Remote/Maryland
10.2020 - Current
- Initiate contact with consumer borrowers that are in the early stage of delinquency; assess the prospect of repayment and arranging repayment schedules or other solutions such as: Loan Workout, Alternative Lending, Consumer Credit Counseling Services or Extensions
- Document outcomes of all calls
- Accept inbound calls from various internal departments as well as customers; respond to questions regarding all Consumer products at various stages of delinquency
- Identify suspect situations (i.e
- Fraud, lack of insurance) and investigate exposure, escalating issues to management along with recommendation of course of action
- Utilize internal collections systems and accounting systems for all loan types
- Identify and resolve problematic account situations where appropriate referring more complex problems to the supervisor and understand the workflow necessary for account maintenance/corrections
- Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
- Promote an environment that supports diversity and reflects the M&T Bank brand
- Complete other related duties as assigned.
M&T Bank, Float/Maryland
08.2019 - 10.2020
- Build trust with current clients through regular proactive outreach by email or phone
- Develop new customer relationships through outbound calling
- Support branch goals by identifying sales, service and referral opportunities
- Complete basic customer research to recommend new solutions and drive informed discussions of customers’ financial goals
- Schedule, prepare for, and lead appointments with current and prospective customers
- Deliver customer solutions in their moments that matter
- Educate customers so they understand their options, making recommendations when appropriate
- Identify M&T team members who can solve complex customer problems
- Support operational needs such as cash ordering, vault, ATM, wire transfer, Know Your Customer (KYC), Anti-Money Laundering (AML), fraud prevention, and compliance-related tasks
- Support a diverse environment that supports the M&T Bank brand
- Complete required training under the Federal SAFE Act
Server, Bartender and Key (Hourly Manager)
Copper Canyon Grill
09.2008 - 06.2023
- Oversees food preparation, ensuring compliance with health, safety, food handling, and hygiene standards
- Ensures customer satisfaction with all aspects of the restaurant and dining experience
- Handles customer complaints, resolving issues in a diplomatic and courteous manner
- Ensures compliance with alcoholic beverage regulations
- Estimates food and beverage costs
- Manages inventory and purchases food and supplies
- Conducts daily inspection of restaurant and equipment to ensure compliance with health, safety, food handling, and hygiene standards
- Periodically evaluates restaurant equipment for repairs and maintenance; schedules for service
- Collaborates with chefs to develop appetizing menus
- Maintains sales records and tracks cash receipts
- Prepares and submits operations reports and other documentation requested by the regional manager
- Performs other duties as assigned.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
Fusion Grill
03.2013 - 04.2014
- Oversees food preparation, ensuring compliance with health, safety, food handling, and hygiene standards
- Ensures customer satisfaction with all aspects of the restaurant and dining experience
- Handles customer complaints, resolving issues in a diplomatic and courteous manner
- Ensures compliance with alcoholic beverage regulations
- Estimates food and beverage costs
- Manages inventory and purchases food and supplies
- Conducts daily inspection of restaurant and equipment to ensure compliance with health, safety, food handling, and hygiene standards
- Periodically evaluates restaurant equipment for repairs and maintenance; schedules for service
- Collaborates with chefs to develop appetizing menus
- Maintains sales records and tracks cash receipts
- Prepares and submits operations reports and other documentation requested by the regional manager
- Performs other duties as assigned.
Education
Mass Communication Online
University of Maryland Global College
2026
Skills
- Proficient in
- Microsoft Outlook, Word, Works, Excel, and PowerPoint
- Analytical and Critical Thinking
- Team Oriented
- Environmental Monitoring
- Patient Relations
Timeline
Collections Specialist 1
M&T Bank, Remote/Maryland
10.2020 - Current
M&T Bank, Float/Maryland
08.2019 - 10.2020
Fusion Grill
03.2013 - 04.2014
Server, Bartender and Key (Hourly Manager)
Copper Canyon Grill
09.2008 - 06.2023
Mass Communication Online
University of Maryland Global College
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