Mysara Othman
San Antonio,TX
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
16
16
years of professional experience
Work History
Chief Operating Officer
Casey Ingredients
, TX
06.2021 - Current
- Responsible for 20 million in sales annually.
- Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
- Developed and maintained client relationships to grow business and improve account retention.
- Oversee all aspects of Operations; including customer service, warehousing/logistics, human resources, accounting. Directly supervise Office Manager and Warehouse Manager. Develop and manage teams when and where necessary and ensure their functions are effectively executed.
- Built an understanding and cultivate a company vision for all operational departments; with strong emphasis on customer service and shipping, but to also include human resources and employee relations. Ensure company vision and message is clear throughout the company staff, as well as customer and vendors.
- Tasked with keeping chief executives and shareholders up to date on issues and progress of operational functions of the business.
- Devise strategies for ensuring growth company-wide, and implement improvements to maximize output and minimize costs.
- Tasked with conducting relevant business research that further aids the business in understanding current and future policies and procedures.
Operations Manager
Pallet Ops LLC
San Antonio, TX
01.2017 - 06.2021
- 155k weekly sales with a focus on servant leadership
- Established accountability with more than 50 co-workers
- Responsible for DOT inspections and repairs on over 90 Trailers and 7 Tractors
- Consistently adhere to OSHA standards in daily operation
- Mentoring two managers on performance management and establishing higher standards
- Analyzed P&L to manage earnings while controlling operating costs
- Corrected Deficiencies in electrical, machinery and repair tables to increase efficiency
- Developed a strong talent bench by delegating to promote from within
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Operations Manager and Certified Training Manager
Platinum Corral LLC
Burlington, NC
01.2014 - 01.2017
- 95k in weekly sales averaging 7500 guests for fast-paced environment
- 62 co-workers from FOH and BOH under my direction
- 37% food cost or lower
- 50% Reduction in Eco-Sure critical' s to a standard of two or less
- 1k per week in catering orders and deliveries
- 85% guest satisfaction from In-Moment survey's
- Scored 90 on Perfect Dining Experience
- Created weekly labor plans and monthly budget
- Utilized e-verify for all co-workers I-9's
Kitchen Manager
Battleground Restaurant Group
Durham, NC
01.2011 - 01.2014
- 65k in weekly sales and 3,500 guests was highest volume in the company
- 4k reduction in food costs per month by creating a recipe rolodex
- 16% labor costs or less
- 80 items on prep list all made from scratch daily
- 25 kitchen employees directly reported to me
- 85% or better yield for hand cut steaks daily
- F.I.F.O system implemented to maintain food par levels and proper rotation
- Ran team building contests and incentives to reduce absenteeism and turnover
Front of House Manager
The Melting Pot
Columbus, OH
01.2008 - 01.2011
- 2 million in sales annually with a fine-dining, customer service focus
- 28 FOH and BOH employees directly reported to me
- Managed bar ordering equaling 30% of all sales
- 200+ guests catered for every holiday and special event
- Personally, met each table nightly with 200 guest capacities
- Conducted 2-week training program for all new servers
- Increased sales by implementing themed nights: Ladies, 70s, 80s and Ugly Sweater
- Event coordinator for sponsors, entertainment, and individual menu options
Education
Bachelor of Science - Aviation Management
The Ohio State University
01.2009
Associate of Arts - Aviation Management
Guilford Technical Community College
01.2004
Skills
- Food Safety Certified
- Hazmat Shipper Manager Certified
- PCQI Manager certified
- Expert in using Microsoft Office, Adobe, and Excel
- Performance Management
- Labor Cost Analysis
- POS
- P&L Management
- Logistics
- Supervising experience
- Recruiting
- Strategic Planning
- Operations Management
- Budgeting
- Quickbooks
Additional Information
- Willing to relocate: Anywhere
Timeline
Chief Operating Officer
Casey Ingredients
06.2021 - Current
Operations Manager
Pallet Ops LLC
01.2017 - 06.2021
Operations Manager and Certified Training Manager
Platinum Corral LLC
01.2014 - 01.2017
Kitchen Manager
Battleground Restaurant Group
01.2011 - 01.2014
Front of House Manager
The Melting Pot
01.2008 - 01.2011
Bachelor of Science - Aviation Management
The Ohio State University
Associate of Arts - Aviation Management
Guilford Technical Community College
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