MYSARA OTHMAN
San Antonio
Summary
Results-driven operational professional with strong history of optimizing business processes and leading diverse teams. Adept at implementing strategic improvements and fostering culture of continuous development. Known for reliability, adaptability, and keen focus on delivering tangible results through effective collaboration and leadership.
Overview
17
17
years of professional experience
Work History
Chief Operating Officer
Casey Ingredients
06.2021 - Current
- Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
- Championed the adoption of new technology solutions to streamline operations, automate manual tasks, and improve overall efficiency levels.
- Negotiated favorable vendor contracts for cost-effective procurement solutions that supported business growth objectives.
- Enhanced company reputation by establishing strong relationships with clients, partners, and stakeholders.
- Drove revenue growth with the successful launch of new products and services to meet customer needs.
- Ensured regulatory compliance by developing policies in line with industry best practices to mitigate risks associated with legal or ethical violations.
- Improved employee satisfaction and reduced turnover through the development of effective training programs and performance management systems.
- Championed continuous improvement initiatives, fostering a culture of innovation within the organization.
- Negotiated high-value contracts with major suppliers, securing favorable terms that resulted in significant cost savings.
- Championed adoption of customer relationship management (CRM) software, enhancing sales team efficiency and customer engagement.
Operations Manager
Pallet Ops LLC
01.2017 - 06.2021
- Responsible for 20 million in sales annually
- Assessed and evaluated business procedures and implemented structure to improve day-to-day operations
- Developed and maintained client relationships to grow business and improve account retention
- Oversee all aspects of Operations; including customer service, warehousing/logistics, human resources, accounting
- Directly supervise Office Manager and Warehouse Manager
- Develop and manage teams when and where necessary and ensure their functions are effectively executed
- Built an understanding and cultivate a company vision for all operational departments; with strong emphasis on customer service and shipping, but to also include human resources and employee relations
- Ensure company vision and message is clear throughout the company staff, as well as customer and vendors
- Tasked with keeping chief executives and shareholders up to date on issues and progress of operational functions of the business
- Devise strategies for ensuring growth company-wide, and implement improvements to maximize output and minimize costs
- Tasked with conducting relevant business research that further aids the business in understanding current and future policies and procedures
- 155k weekly sales with a focus on servant leadership
- Established accountability with more than 50 co-workers
- Responsible for DOT inspections and repairs on over 90 Trailers and 7 Tractors
Operations Manager and Certified Training Manager
Platinum Corral LLC
01.2014 - 01.2017
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Kitchen Manager
Battleground Restaurant Group
01.2011 - 01.2014
- Consistently adhere to OSHA standards in daily operation
- Mentoring two managers on performance management and establishing higher standards
- Analyzed P&L to manage earnings while controlling operating costs
- Corrected Deficiencies in electrical, machinery and repair tables to increase efficiency
- Developed a strong talent bench by delegating to promote from within
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals
- 95k in weekly sales averaging 7500 guests for fast-paced environment
- 62 co-workers from FOH and BOH under my direction
- 37% food cost or lower
- 50% Reduction in Eco-Sure critical's to a standard of two or less
- 1k per week in catering orders and deliveries
- 85% guest satisfaction from In-Moment survey's
- Scored 90 on Perfect Dining Experience
Front of House Manager
The Melting Pot
01.2008 - 01.2011
- 2 million in sales annually with a fine-dining, customer service focus
- 28 FOH and BOH employees directly reported to me
- Managed bar ordering equaling 30% of all sales
- 200+ guests catered for every holiday and special event
- Personally, met each table nightly with 200 guest capacities
- Conducted 2-week training program for all new servers
- Increased sales by implementing themed nights: Ladies, 70s, 80s and Ugly Sweater
- Event coordinator for sponsors, entertainment, and individual menu options
Education
Chief Operating Officer Program -
Massachusetts Institute of Technology
Cambridge, MA11-2024
Bachelor of Science - Aviation Management
The Ohio State University
Columbus, OH01.2009
Associate of Arts - Aviation Management
Guilford Technical Community College
Greensboro, NC01.2004
Skills
- PCQI Manager certified
- Microsoft Office
- Performance Management
- Strategic planning
- Labor Cost Analysis
- Process improvement
- Executive leadership
- P&L Management
Personal Information
Willing To Relocate: Anywhere
Timeline
Chief Operating Officer
Casey Ingredients
06.2021 - Current
Operations Manager
Pallet Ops LLC
01.2017 - 06.2021
Operations Manager and Certified Training Manager
Platinum Corral LLC
01.2014 - 01.2017
Kitchen Manager
Battleground Restaurant Group
01.2011 - 01.2014
Front of House Manager
The Melting Pot
01.2008 - 01.2011
Associate of Arts - Aviation Management
Guilford Technical Community College
Chief Operating Officer Program -
Massachusetts Institute of Technology
Bachelor of Science - Aviation Management
The Ohio State University
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