Mysean Ross
Calumet City,IL
Summary
Dynamic Assistant Manager at Domino's Pizza with proven expertise in customer service and team leadership. Successfully implemented quality control measures, enhancing customer satisfaction and operational standards. Skilled in inventory management and conflict resolution, fostering a collaborative environment that drives sales growth and efficiency. Committed to strategic decision-making and employee development.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Domino's Pizza
Calumet City, IL
11.2021 - 02.2025
- Resolved customer inquiries and complaints requiring management-level escalation.
- Analyzed business performance data and forecasted business results for upper management.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Implemented quality control measures to uphold company standards.
- Reviewed completed work to verify consistency, quality, and conformance.
- Established processes for monitoring customer satisfaction levels.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Developed a system for tracking inventory and ordering supplies as needed.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Resolved conflicts between team members in an effective manner.
- Recruited and trained new employees to meet job requirements.
Team Member
Friends of the Forest Preserves
South Holland, IL
06.2021 - 10.2021
- Collaborated with team members to maximize productivity and efficiency.
- Maintained positive working relationship with fellow staff and management.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Collaborated with team members to achieve daily goals.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Assessed company operations for compliance with safety standards.
- Looked for ways to go above and beyond job requirements.
- Participated in team meetings to discuss strategies for improvement.
Education
High School Diploma -
Thornton Fractional North
Calumet City, IL06-2022
Skills
- Customer service
- Inventory management
- Quality control
- Team leadership
- Employee training
- Operational standards
- Conflict resolution
- Customer satisfaction
- Communication skills
- Staff supervision
- Team building
- Sales growth
- Decision-making
- Negotiation
- Workplace safety compliance
- Operations management
- Employee supervision
- Team collaboration
- Strategic thinking
- Adaptability and flexibility
- Money handling
Timeline
Assistant Manager
Domino's Pizza
11.2021 - 02.2025
Team Member
Friends of the Forest Preserves
06.2021 - 10.2021
High School Diploma -
Thornton Fractional North
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