Mystee Ipong
Brockport,NY
Summary
Results-driven professional with extensive experience in quality control and project management at T-Mobile. Demonstrated success in enhancing compliance and optimizing processes using innovative AI solutions. Skilled in data analysis and vendor relationship management, leading to significant improvements in customer experience and operational efficiency. Expertise includes client management, data modeling, and a strong background in various software applications.
Overview
16
16
years of professional experience
Work History
Sr. Analyst, Contact Interaction Analytics
T-Mobile
Rochester, New York
06.2018 - Current
- Analyzed complex data sets to identify trends and insights for strategic decisions.
- Developed comprehensive reports to communicate findings to stakeholders and management.
- Collaborated with cross-functional teams to enhance operational processes and efficiency.
- Led initiatives for data governance and best practices across the organization.
- Conducted market research to support business development and competitive analysis efforts.
Brand Coordinator
Rescue Social Change Group
Oklahoma City, OK
06.2012 - 06.2018
- Coordinated brand campaigns across multiple channels to enhance brand visibility.
- Managed vendor relationships to ensure timely delivery of promotional items.
- Conducted market research to identify trends and inform brand strategies.
Customer Experience Manager
David Stanley Automotive Group
Oklahoma City, OK
10.2010 - 06.2012
- Developed customer journey maps to enhance service delivery and satisfaction.
- Analyzed customer feedback to identify trends and improve overall experience.
- Implemented process improvements to streamline service response times.
Sr. Business Development Manager
OfficeMax
Norman, OK
10.2009 - 10.2010
- Developed strategic partnerships with key industry stakeholders and clients.
- Analyzed market trends to identify new business opportunities and growth areas.
- Led cross-functional teams to implement business development initiatives effectively.
Education
MBA - Data Analytics
Colorado Technical University
Colorado Springs, CO08-2025
Bachelor of Science - Data Analytics
Colorado Technical University
Colorado Springs, CO04-2024
Bachelor of Science - Project Management
Colorado Technical University
Colorado Springs, CO04-2024
Skills
- Data analysis
- Project management
- Cross-functional collaboration
- Vendor management
- Market research
- Customer experience
Timeline
Sr. Analyst, Contact Interaction Analytics
T-Mobile
06.2018 - Current
Brand Coordinator
Rescue Social Change Group
06.2012 - 06.2018
Customer Experience Manager
David Stanley Automotive Group
10.2010 - 06.2012
Sr. Business Development Manager
OfficeMax
10.2009 - 10.2010
MBA - Data Analytics
Colorado Technical University
Bachelor of Science - Data Analytics
Colorado Technical University
Bachelor of Science - Project Management
Colorado Technical University
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