Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mystery Munoz Soto

Albuquerque

Summary

Dynamic and dedicated professional with extensive experience in customer service and efficient delivery, notably at Salon Del Alba . Proven track record in complaint management and order accuracy, enhancing customer satisfaction. Strong leadership skills and attention to detail ensure operational excellence and team collaboration in fast-paced environments. Valid driver's license and flexible schedule.

Overview

6
6
years of professional experience

Work History

Pizza Delivery Driver

Dominos
08.2024 - 11.2024
  • Managed cash transactions accurately, ensuring proper handling of payments and change.
  • Communicated with customers to address concerns and provide updates on delivery status.
  • Collaborated with team members to streamline operations during peak hours for improved service efficiency.
  • Monitored inventory levels of supplies, reporting shortages to management for timely restocking.
  • Improved customer satisfaction by consistently delivering orders on time and with accuracy.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Maintained a clean driving record, ensuring safe and responsible transportation of food items.

Pizza Delivery Driver

Pizza Hut
01.2023 - 08.2023
  • Delivered pizzas efficiently, ensuring timely and accurate order fulfillment.
  • Navigated routes effectively to minimize delivery times and enhance customer satisfaction.
  • Maintained vehicle cleanliness and functionality for optimal safety and performance.
  • Assisted in training new drivers on delivery protocols and customer service standards.

Server/Manager

Salon Del Alba
01.2019 - 08.2022
  • Supervised daily operations to ensure efficient service delivery and customer satisfaction.
  • Trained and mentored new staff on restaurant policies and service standards.
  • Coordinated inventory management, including ordering supplies and minimizing waste.
  • Developed staff schedules to optimize coverage during peak hours.
  • Collaborated with kitchen staff to streamline communication and improve order accuracy.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Reduced downtime with proactive maintenance and regular system checks for optimal server functionality.
  • Enforced compliance with food safety and sanitation standards throughout restaurant.
  • Achieved significant cost savings by negotiating with vendors for better rates on hardware and software.

Front End Supervisor

Ross Dress for Less
03.2020 - 11.2020
  • Supervised daily front-end operations, ensuring exceptional customer service and efficient workflow.
  • Trained team members on cash handling procedures and customer engagement strategies.
  • Coordinated scheduling to optimize staff coverage during peak hours, enhancing service delivery.
  • Implemented store policies to maintain compliance with operational standards and safety regulations.
  • Addressed customer inquiries and resolved issues promptly, improving overall satisfaction rates.
  • Monitored transaction processes to ensure accuracy in cash register operations and reporting.
  • Collaborated with management on promotional displays, contributing to increased merchandise visibility and sales growth.
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.

Cashier

Buy Buy Baby
03.2019 - 09.2019
  • Processed customer transactions accurately and efficiently, ensuring smooth checkout experiences.
  • Managed cash drawer, maintaining accurate financial records and balancing at shift end.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Trained new staff on register operations and best practices for customer interactions.
  • Collaborated with team members to enhance store layout for improved customer engagement.

Warehouse Worker

Absolute Restoration
06.2018 - 11.2018
  • Operated forklifts and pallet jacks for efficient material handling and inventory movement.
  • Maintained accurate inventory records using warehouse management systems.
  • Assisted in loading and unloading shipments to ensure timely delivery of products.
  • Conducted regular inspections of equipment to promote safety and compliance standards.
  • Participated in inventory counts to support accurate stock levels and reporting processes.
  • Loaded, unloaded, and moved material to and from storage and production areas.

Education

Highland Highschool
Albuquerque
2017

Skills

  • Customer service
  • Money handling
  • Memory skills
  • Efficient delivery
  • Order management
  • Kitchen support
  • Complaint management

  • Food safety
  • Production leadership
  • Quick learner
  • Problem-solving
  • Time management
  • Customer communication
  • Hardworking and responsible
  • Relationship building
  • Dedicated team player
  • Excellent communication
  • Heavy lifting
  • Professional appearance
  • Valid Driver's license
  • Flexible schedule
  • Decision-making
  • Energy conservation
  • Dependable and reliable
  • Client relations
  • Strategic planning
  • Schedule management
  • Business management
  • Business transactions
  • Attention to detail
  • Leadership skills

Timeline

Pizza Delivery Driver

Dominos
08.2024 - 11.2024

Pizza Delivery Driver

Pizza Hut
01.2023 - 08.2023

Front End Supervisor

Ross Dress for Less
03.2020 - 11.2020

Cashier

Buy Buy Baby
03.2019 - 09.2019

Server/Manager

Salon Del Alba
01.2019 - 08.2022

Warehouse Worker

Absolute Restoration
06.2018 - 11.2018

Highland Highschool

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