Mystery Swihart
Conway,SC
Summary
Experienced cashier with a friendly and energetic demeanor, skilled in operating cash registers and providing exceptional customer service during the checkout process. Thrives in fast-paced and crowded retail environments while maintaining a professional attitude. Possesses strong math skills and demonstrates scheduling flexibility for efficient operations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Front End Cashier
Kroger
11.2022 - Current
- Operated register system to process new purchases, item returns, and merchandise exchanges.
- Helped customers complete purchases, locate items, and join reward programs.
- I also help customers with any questions about products they were looking for
- I also wipe down registers and keep the front end clean and products front faced for purchase
Retail Reset Merchandiser
PL Marketing
04.2022 - 06.2023
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- I rest shelves for Kroger
- I would change UPC stickers and follow planograms for new or updated shelving plans
- I would straighten merchandise on shelves and also front all product to look presentable for the store
CSR - Customer Service Representative
Circle K
01.2022 - 03.2022
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Greeted customers and resolved customer issues
- Sanitized the store
- Front faced product and kept product full
- I also sold these products
Key Holder
Clarks Bostonian Outlet
09.2018 - 11.2019
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Streamlined opening and closing procedures as integral member of store staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Housekeeper
Merry Maids
04.2017 - 05.2018
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Adhered to professional house cleaning checklist.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Server
Waffle House
01.2016 - 04.2016
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Answered customers' questions, recommended items, and recorded order information.
Server
Carrabba's Italian Grill
05.2015 - 07.2015
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
Hostess
Mellow Mushroom
12.2014 - 04.2015
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Answered phone calls to take orders, give information and document reservations.
- Provided patrons with estimated waiting times during peak service hours.
- Promoted business loyalty by fostering positive customer relationships.
- Opened and closed seating sections according to volume of guests.
- Completed daily side work and opening and closing duties without fail.
Server
IHOP
10.2014 - 12.2014
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Pool Attendant
North Beach Plantation
06.2014 - 08.2014
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Monitored access to entry and exit points to avoid congregating.
- Checked side duty list for opening and closing procedures.
- Oversaw sign-in logbooks to facilitate potential contact tracing.
- Moved umbrellas and lounge chairs at request of guests.
- Collected and replenished pool towels while monitoring inventory to minimize loss.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
- Provided instruction and assistance to patrons on proper use of recreational equipment.
- Attentively monitored swimmers to identify distress.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Explained and demonstrated swimming strokes, exhibiting proper technique and positioning in water.
Sales Associate
Delias
04.2014 - 05.2014
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
Sales Associate
Palmetto Moon
04.2013 - 01.2014
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Ride Operator/Attendant
The Pavilion Park
08.2013 - 09.2013
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Trained new ride operators on safety procedures and ride operations.
- Operated variety of amusement park rides and monitored passenger safety and comfort.
- Demonstrated proper use of safety harnesses and other safety equipment.
- Conducted daily inspections of amusement park rides to verify functionality and safety.
- Fostered communication between ride operators and other amusement park personnel to support operations.
- Monitored passengers and ride operations and enforced safety regulations.
- Inspected and maintained amusement park ride equipment in accordance with safety regulations.
- Trained new recreation attendants on safety procedures and customer service tactics.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
Customer Service
Myrtle Waves Water Park
04.2013 - 08.2013
- Led cashiers and associates in providing thoughtful customer service.
- Managed branch sales, customer service, finances and recordkeeping.
- Implemented and developed customer service training processes.
- Set schedule for tellers and customer service representatives.
- Maintained standards of quality, timeliness, productivity and customer service.
- Exhibited excellent communications and customer service relations skills.
- Worked with customer service representatives to handle escalated customer issues.
- Answered customers' questions and providing exceptional customer service.
- Participated in customer service training for internal teams to share knowledge and experience and improve quality of customer service.
Education
Some college - Physical Therapy/ massage therapy
Horry-Georgetown Technical College
Conway, SC07.2015
High school diploma or GED - undefined
Carolina Forest High School
Myrtle Beach, SC06.2013
Skills
- Cleaning
- Housekeeping
- Time Management
- Customer Service
- Retail sales
- Host/Hostess
- Busser
- Cash Handling
- Maintenance
- Landscape Maintenance
- Mowing
- Lawn Care
- Handyman
- Planograms
- Merchandising
- Plumbing
- Load & Unload
- Bagging assistance
- Payment processing
- Price verification
- Store promotions
- Hospitality and accommodation
Certification
Driver's License
Assessments
- Retail customer service, Proficient, 12/01/21
- Written communication, Proficient, 06/01/18
- Administrative assistant/receptionist, Completed, 12/01/21
- Supervisory skills: Motivating & assessing employees, Proficient, 12/01/21
- Work motivation, Proficient, 03/01/22
- Work style: Reliability, Proficient, 12/01/21
Willingtorelocate
Myrtle Beach, SC
Personal Information
Authorized To Work: US for any employer
Timeline
Front End Cashier
Kroger
11.2022 - Current
Retail Reset Merchandiser
PL Marketing
04.2022 - 06.2023
CSR - Customer Service Representative
Circle K
01.2022 - 03.2022
Key Holder
Clarks Bostonian Outlet
09.2018 - 11.2019
Housekeeper
Merry Maids
04.2017 - 05.2018
Server
Waffle House
01.2016 - 04.2016
Server
Carrabba's Italian Grill
05.2015 - 07.2015
Hostess
Mellow Mushroom
12.2014 - 04.2015
Server
IHOP
10.2014 - 12.2014
Pool Attendant
North Beach Plantation
06.2014 - 08.2014
Sales Associate
Delias
04.2014 - 05.2014
Ride Operator/Attendant
The Pavilion Park
08.2013 - 09.2013
Sales Associate
Palmetto Moon
04.2013 - 01.2014
Customer Service
Myrtle Waves Water Park
04.2013 - 08.2013
High school diploma or GED - undefined
Carolina Forest High School
Some college - Physical Therapy/ massage therapy
Horry-Georgetown Technical College
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