Mysti Baca
Management
Burkburnett,TX
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
25
25
years of professional experience
Work History
Manager
FADE It Barbershop
10.2021 - Current
- Onboarded new employees with training and new hire paperwork.
- Maintained professional, organized, and safe environment for employees and patrons.
- Acted as first point of contact and set appointments for prospective clients.
- Answered phone calls and answered questions from potential customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Managed filing system, entered data and completed other clerical tasks.
- Performed banking, business administration and financial tasks.
- Calculated deductions and processed payroll for employees.
- Prepared and filed accurate and timely payroll tax returns and other related reports to comply with tax laws and regulations.
General Manager
Braum's Ice Cream and Dairy Stores
01.2011 - 06.2020
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Responsible for recruiting, interviewing, and training new hires.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Scheduled employees for shifts, taking into account customer traffic and employee needs.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Maintained facility and grounds to present positive image.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
General Manager
Dairy Queen
04.2001 - 11.2010
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Responsible for recruiting, hiring and training of team members.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term issues.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Maintained facility and grounds to present positive image.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Education
General
Clovis Community College
Skills
- Shrinkage Prevention
- Account Management and Updating
- Managing Appointments
- Overseeing Employees
- Managing Operations and Efficiency
- Managing Multiple Tasks
- Budgeting and Cost Control
- Administration and Reporting
- Schedule Preparation
- Managing Files and Records
Accomplishments
- Achieved consistent sales increases through being a knowledgeable and effective manager.
- Supervised team of 35 staff members.
Timeline
Manager
FADE It Barbershop
10.2021 - Current
General Manager
Braum's Ice Cream and Dairy Stores
01.2011 - 06.2020
General Manager
Dairy Queen
04.2001 - 11.2010
General
Clovis Community College
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