Mysti Bonello-Cannon
Chattanooga,TN
Summary
Dedicated, personable, and motivated customer service representative. My focus is to maintain customer satisfaction and contribute to company success. I have extensive work experience in a variety of customer service settings such as law offices, retail, restaurant, engineering, real estate, and medical. Driven and resourceful administrative professional with 30 years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
30
30
years of professional experience
Work History
Regional Director of Sales and Operations
Coast 2 Coast LLC
2017.08 - 2022.01
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Created customer accounts, revising as necessary
- Developed highly empathetic client relationships
- Computed accurate sales prices for purchase transactions.
- Resolved product issues and shared benefits of new technology.
- Expressed appreciation and invited clients to return
- Managed quality communication and customer support for each client.
- Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
- Guaranteed positive customer experiences and resolved customer complaints.
- Executed outbound calls to existing customer.
- Knowledge in word and excel spreadsheets.
Manager of Operations
Snap Fitness
2010.02 - 2012.05
- Partnered with vendors and suppliers to effectively manage and budget.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Assisted in recruiting, hiring and training of team members.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Regional Program Director
Together LLC
2004.04 - 2010.01
- Researched best practices and developed strategies to improve program outcomes.
- Collaborated with community members to develop and implement service initiatives.
- Managed volunteer programs focused on providing community services to underserved populations.
- Analyzed trends and data to inform decision-making and program development.
- Developed and implemented training programs for staff.
- Participated in community events to promote services and engage with public.
- Encouraged clients to take part in activities tailored to individual needs.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Participated in team meetings and staff training sessions.
- Developed and implemented activities to improve clients' quality of life.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Provided emotional support and companionship to clients.
- Entrusted to handle confidential and sensitive situations in professional matter.
Education
Associate of Arts -
Las Vegas College
Henderson NV1993
Skills
- Database Management
- Office Administration
- Calendar Management
- Customer Service
- Payroll Administration
- Appointment Scheduling
- Meeting Coordination
- Supply Ordering
- Supply Restocking
- Sales Support
- File Systems Management
- Inter-Office Communications
- Business Correspondence
- Organization
- Schedule Management
- Payment Posting
- Accounts Payable
- Complex Problem-Solving
- Document Preparation
- Payroll Processing
- Verbal and Written Communication
- Confidentiality Understanding
Timeline
Regional Director of Sales and Operations
Coast 2 Coast LLC
2017.08 - 2022.01
Manager of Operations
Snap Fitness
2010.02 - 2012.05
Regional Program Director
Together LLC
2004.04 - 2010.01
Associate of Arts -
Las Vegas College
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