Mysti Van Kirk
Sturgeon Bay,WI
Summary
Versatile Banking professional successful at cross-selling bank products and services. Hardworking and outgoing team member skilled in cash handling processes and management principles. Capable teller with outstanding background in customer service, sales and banking. Addresses all questions and concerns with customer satisfaction in mind. Meticulously organized Bank Teller proficient in time management. Offer professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, and inventory management. Talented Bank Teller adept at processing customer transactions, counting money and maintaining balanced cash drawer with high level of accuracy. Trained in all aspects of opening and closing procedures. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level MSR position in a financial environment. Ready to help team achieve company goals. Experienced teller with over 3 years of experience in banking. Good reputation for resolving problems and improving customer satisfaction. Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career interest to the next level, such as helping members with loans and opening the accounts that best meets their needs.
Overview
18
18
years of professional experience
Work History
Teller
Capital Credit Union
10.2018 - Current
- 1, Teller 2, now Teller 3 Everyday teller transactions such as cashing checks, deposits, withdrawals, loan payments, loan pay offs, morning work/reports, end of day work/reports.
- New account paperwork, Fraud paperwork, setting up appointments with loan officers, financial advisors, meeting transaction numbers needed, and referrals for members if I get them to open a checking account or apply for any type of loan.
- Provide the most exceptional service for our members to make sure they walk out with a smile on their face and are pleased with the services provided.
- Printing debit and ATM cards for members, taking care of our machine that prints these cards, ordering the stock for the cards, and balancing the program we use for these cards-making sure the amount of cards we have at our branch matches what this program has, that program is called Trism.
- Assisted customers with setting up or closing accounts, and signing up for new services.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Executed wire transfers, stop payments and account transfers.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Maintained friendly and professional customer interactions.
- Conducted regular proof work and followed up on chargebacks and deposit corrections.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated customers on use of banking website and mobile apps.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Identified sales opportunities and referred customers to branch partners in financial services.
Front Desk Associate
Residence Inn by Marriott
09.2011 - 09.2012
- Responsible for daily Check-ins / Check-outs / Reconciliation of daily reports Responsible for Tracking Tax Exempt Guest / Rebating Taxes Proficient with Reservation / Blocking / Groups / Meeting Room Have knowledge of Scheduling / Morning Reports (M-3) / Deposits Proficient with the purchasing/stocking/and tracking inventory of the Market Have assisted Front Office Manager with the Placing orders / Tracking of orders and understand budgeting Have assisted Front Office Manager with Attendance / Tracking Request Off and Vacation Time Coordinate with all departments with the needs of our hotel and guest Worked side by side with housekeeping to keep a steady flow of check-outs and cleaning duties Motivate co-workers by participating in Morning Huddles Ensure Front Desk is in compliance with all (QA) Quality Assurance Standards Certified in North Carolina ABC Laws Assist Front Office Manager with all day to day task.
Cashier/Front Desk / Customer Service Desk
Econo Foods
05.2007 - 08.2010
- Responsible for quick and friendly service Provided quality customer service Responsible for large amount of currency.
- Greeted over 50 customers per day.
- Answered many phone calls per day.
- Restocked and organized merchandise in front lanes
- Helped customers complete purchases, locate items and join reward programs
- Worked closely with shift manager to solve problems and handle customer concerns
- Checked identification for proof-of-age for alcohol and tobacco sales
Babysiting
Mrs. Chrystal Vangheen
06.2006 - 08.2006
- Responsible for the care of a minor child Tend to every need of the child Assured that the child was safe and secure at all times.
Education
Certificate - Medical Transcription, Coding And Billing
MediTec Online College
Online05.2015
Graduate -
Sevastopol High School
Sturgeon, Wisconsin06.2009
Skills
- Cash Drawer Reconciliation
- Quality Control
- Data Security and Validation
- Cashier's Checks
- Sorting and Filing
- Customer Service
- Currency Counting Machines
- Cash Supply Orders
- Customer Service-Oriented
- Night and Safe Deposit Procedures
- Currency Exchange
- Cash Handling
- Decision Making
- Identity Verification
- Pleasant and Personable
Accomplishments
Additional Information
- Awards / Clubs , Employee of the Month November2011 – Residence Inn by Marriott Teachers Honor Roll SADD – Students Against Destructive Decisions – Served as a Student Advisor
Timeline
Teller
Capital Credit Union
10.2018 - Current
Front Desk Associate
Residence Inn by Marriott
09.2011 - 09.2012
Cashier/Front Desk / Customer Service Desk
Econo Foods
05.2007 - 08.2010
Babysiting
Mrs. Chrystal Vangheen
06.2006 - 08.2006
Certificate - Medical Transcription, Coding And Billing
MediTec Online College
Graduate -
Sevastopol High School
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