Mystique Rogers
Tampa
Summary
Hardworking medical receptionist brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Receptionist/ CMA
BayCare
01.2024 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
- Completed patient referrals to other medical specialists.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Supported office staff and operational requirements with administrative tasks.
- Increased efficiency in prescription refill requests by coordinating with pharmacies and obtaining necessary provider approvals promptly.
Medical Assistant
Moffitt Cancer Center
01.2019 - 10.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Medical Receptionist/ CMA
Florida Women Care
01.2018 - 01.2019
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Organized paperwork such as charts and reports for office and patient needs.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Education
Nursing
Rasmussen College
Brandon, FL06.2025
High School Diploma -
West University Charter High School
Tampa, FL05.2019
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Patient Scheduling
- Office Administration
- Microsoft Office
- Patient Registration
- HIPAA Compliance
- Payment Collection
- Insurance Verification
- Reminder calls
- Electronic Medical Records
- Letter preparation
Certification
Basic Life Support (BLS)
HIPPA
Timeline
Medical Receptionist/ CMA
BayCare
01.2024 - Current
Medical Assistant
Moffitt Cancer Center
01.2019 - 10.2020
Medical Receptionist/ CMA
Florida Women Care
01.2018 - 01.2019
Nursing
Rasmussen College
High School Diploma -
West University Charter High School
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