MYSTQUE JACKSON
Macon
Summary
Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.
Medical Receptionist with strong background in medical office administration. Successfully managed patient appointments, medical records, and front-desk operations, ensuring smooth workflow and patient satisfaction. Demonstrated ability to handle high-volume phone calls and maintain confidentiality while providing excellent patient care and support.
Overview
14
14
years of professional experience
Work History
Customer Care Agent
Blue Cross Blue Shield
02.2021 - 01.2024
- As a customer care agent, it was my job to respond to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Analyzes problems and provides information/solutions.
- Operates a PC/image station to obtain and extract information, documents information, activities, and changes in the database.
- Thoroughly documents inquiry outcomes for accurate tracking and analysis.
- Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
- Provided external and internal customers with requested information.
- Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
Medical Receptionist
Your Doctor's Immediate Care
04.2016 - 01.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
Team Lead / Front End Supervisor
Sam's Club
01.2016 - 01.2021
- Provided Member Service by acknowledging the Member, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns while promoting products and services.
- Maintained safety of Facility by following all safety standards, procedures, and guidelines including conducting safety sweeps.
- Provided direction and guidance to Front-End Associates on Member Service approaches and techniques to ensure Member complaints and issues are resolved within Company guidelines.
- Processed member purchases, and assists in payments, returns, refunds, and exchanges using appropriate procedures for different membership and payment types.
- Assists management with the supervision of Associates on the Front-End by assigning duties to Check out Supervisors (COS), developing and communicating goals, teaching and ensuring compliance with Company policies and procedures, supporting the Open Door Policy, and conducting daily meetings.
- Participates in the hiring, recruiting, scheduling, training, coaching, and evaluating the COS team and ensures the hiring, recruiting, scheduling, training, coaching, and evaluating of all Cashiers, People Greeters, and Cart Associates.
- Ensures carts and flatbeds are available and organized, parking lot is clean and well maintained, cart retrieval equipment is properly and safely utilized, and that Members are assisted with transporting items.
- Communicates and explains Membership types, programs, and benefits to current and prospective Members to assist with account decisions, build Membership levels, encourage renewals, and promote the value of Sam's Club products and services.
Cashier
Sam's Club
01.2015 - 01.2016
- Provides member service by acknowledging the member and identifying member's needs; assisting members with purchasing decisions; locating merchandise; resolving member issues and concerns; promoting the company's products and services; providing guidance and support to members regarding member self-service technology; processing member purchases; assisting members with payments according to company policies and procedures for different membership and payment types; assisting members with transactions utilizing registers or self-checkout area; zoning the area; and arranging and organizing merchandise.
Packing and Shipping Processor
Academy Warehouse
01.2010 - 01.2015
- Manages the shipment and receipt of all products, materials, and supplies.
- Collaborates and communicates with logistics technicians, customer service representatives, service providers, and others involved in the shipment and receipt of products.
- Inspect, weigh, and package products.
- Monitor flow of product into processing machinery.
- Verify compliance with quality, safety, production standards, work rules, and efficient operation of equipment.
- Report potential production downtime, scrap production, and quality of each machine and summarize data from shift.
- Maintain a clean and safe work environment.
Education
HighSchooldiploma - General Studies
RutlandHighSchool
Macon, GA05-2009
Skills
- Skilled in accomplishing department objectives by leading staff; planning and evaluating department activities Ensures a safe, secure, and growth development work environment, also, Skills that demonstrate my ability to interact with customers in a variety of ways and provide them with efficient solutions
- Payment processing
- Call center experience
- Complaint handling
- Appointment scheduling
- Email management
- Billing coordination
Timeline
Customer Care Agent
Blue Cross Blue Shield
02.2021 - 01.2024
Medical Receptionist
Your Doctor's Immediate Care
04.2016 - 01.2021
Team Lead / Front End Supervisor
Sam's Club
01.2016 - 01.2021
Cashier
Sam's Club
01.2015 - 01.2016
Packing and Shipping Processor
Academy Warehouse
01.2010 - 01.2015
HighSchooldiploma - General Studies
RutlandHighSchool
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